What users are saying about
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Top Rated
636 Ratings
Top Rated
507 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100
Top Rated
507 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Shopify ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

7.8

BigCommerce

78%
8.2

Shopify

82%
Shopify ranks higher in 9/9 features

Product catalog & listings

8.2
82%
400 Ratings
8.4
84%
130 Ratings

Product management

8.5
85%
397 Ratings
8.6
86%
128 Ratings

Bulk product upload

7.8
78%
300 Ratings
7.8
78%
111 Ratings

Branding

8.1
81%
349 Ratings
8.2
82%
129 Ratings

Mobile storefront

7.6
76%
388 Ratings
8.6
86%
126 Ratings

Product variations

7.9
79%
375 Ratings
8.0
80%
122 Ratings

Website integration

7.7
77%
330 Ratings
8.4
84%
123 Ratings

Visual customization

7.4
74%
391 Ratings
7.5
75%
128 Ratings

CMS

7.0
70%
287 Ratings
7.9
79%
105 Ratings

Online Shopping Cart

7.9

BigCommerce

79%
8.3

Shopify

83%
Shopify ranks higher in 2/2 features

Abandoned cart recovery

7.9
79%
349 Ratings
8.0
80%
115 Ratings

Checkout user experience

7.9
79%
385 Ratings
8.6
86%
122 Ratings

Online Payment System

8.3

BigCommerce

83%
8.8

Shopify

88%
Shopify ranks higher in 1/1 features

eCommerce security

8.3
83%
386 Ratings
8.8
88%
126 Ratings

eCommerce Marketing

7.4

BigCommerce

74%
8.1

Shopify

81%
Shopify ranks higher in 3/3 features

Promotions & discounts

7.7
77%
368 Ratings
8.1
81%
124 Ratings

Personalized recommendations

6.9
69%
305 Ratings
8.4
84%
32 Ratings

SEO

7.5
75%
363 Ratings
7.9
79%
120 Ratings

eCommerce Business Management

7.6

BigCommerce

76%
7.7

Shopify

77%
Shopify ranks higher in 4/5 features

Multi-site management

7.9
79%
176 Ratings
6.7
67%
19 Ratings

Order processing

8.0
80%
376 Ratings
8.3
83%
127 Ratings

Inventory management

7.8
78%
333 Ratings
8.4
84%
126 Ratings

Shipping

7.3
73%
336 Ratings
8.1
81%
119 Ratings

Custom functionality

7.0
70%
333 Ratings
7.2
72%
119 Ratings

Attribute Ratings

  • BigCommerce is rated higher in 1 area: Likelihood to Renew
  • Shopify is rated higher in 5 areas: Likelihood to Recommend, Usability, Availability, Support Rating, Implementation Rating

Likelihood to Recommend

8.1

BigCommerce

81%
423 Ratings
8.8

Shopify

88%
143 Ratings

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings
9.2

Shopify

92%
15 Ratings

Usability

6.9

BigCommerce

69%
24 Ratings
10.0

Shopify

100%
3 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings
10.0

Shopify

100%
2 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Shopify

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings
10.0

Shopify

100%
4 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings

Shopify

N/A
0 Ratings

Implementation Rating

8.5

BigCommerce

85%
24 Ratings
10.0

Shopify

100%
2 Ratings

Configurability

6.9

BigCommerce

69%
2 Ratings

Shopify

N/A
0 Ratings

Ease of integration

9.1

BigCommerce

91%
3 Ratings

Shopify

N/A
0 Ratings

Product Scalability

7.3

BigCommerce

73%
329 Ratings

Shopify

N/A
0 Ratings

Vendor post-sale

9.1

BigCommerce

91%
2 Ratings

Shopify

N/A
0 Ratings

Vendor pre-sale

9.1

BigCommerce

91%
2 Ratings

Shopify

N/A
0 Ratings

Likelihood to Recommend

BigCommerce

When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
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Shopify

Shopify is a great platform for SMEs who want to launch an e-commerce store without wanting to spend a lot of money. It's pretty easy to set up and launch a website and does not require any hardcore coding [over-riding the need for] hiring a developer. Moreover, integrating with social media platforms such as Facebook and Instagram is also pretty easy and straight forward which makes it even better. However, if an organization is looking forward to customizing it completely according to their needs, they would have to get Shopify's Advance subscription which is $79 per month which could be a bit high for a small and medium enterprise.
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Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
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Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
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Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
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Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
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Pricing Details

BigCommerce

Starting Price

$29.95 per month

Editions & Modules

BigCommerce editions and modules pricing
EditionModules
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*if paid annually

Shopify

Starting Price

$29 per month

Editions & Modules

Shopify editions and modules pricing
EditionModules
Shopify Lite91
Basic Shopify292
Shopify793
Advanced Shopify2994
Shopify Plus2,0005

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

BigCommerce

We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
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Shopify

Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
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Usability

BigCommerce

I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
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Shopify

I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
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Reliability and Availability

BigCommerce

Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
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Shopify

No answers on this topic

Performance

BigCommerce

All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
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Shopify

No answers on this topic

Support Rating

BigCommerce

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Shopify

In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
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Online Training

BigCommerce

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Shopify

No answers on this topic

Implementation Rating

BigCommerce

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Shopify

Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
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Alternatives Considered

BigCommerce

BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
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Shopify

The old platform that I used could not help us to meet our requirements. It was not helping us properly, then I got to know about Shopify and started using it. After 1 month [of] usage of Shopify we could understand that this is the best platform [for E-commerce] to make better sales and goodwill. Shopify helped us to get a proper idea of the analytics of the website. Shopify [supports] most of the [applications] and helps us to make better results.
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Scalability

BigCommerce

Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
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Shopify

No answers on this topic

Return on Investment

BigCommerce

  • Users like the professional look and navigation of the site, which increased orders.
  • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
  • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
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Shopify

  • Small vendor can't make more sell as they needs to pay monthly plan and commission on sale.
  • For large vendor it is really good sell products easily to using powerful SEO features and Shopify promotes products on they side also.
  • Used power algorithm for Abandoned cart and catalog search.
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