Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.2 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
BroadvoiceWebex App
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
BroadvoiceWebex App
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
BroadvoiceWebex App
Considered Both Products
Broadvoice
Webex App

No answer on this topic

Top Pros
Top Cons
Features
BroadvoiceWebex App
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.3
112 Ratings
3% above category average
Webex App
-
Ratings
High quality audio8.2111 Ratings00 Ratings
High quality video8.336 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.4
25 Ratings
7% above category average
Webex App
-
Ratings
Desktop sharing8.425 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.2
25 Ratings
3% above category average
Webex App
-
Ratings
Calendar integration8.220 Ratings00 Ratings
Meeting initiation8.223 Ratings00 Ratings
Record meetings / events8.119 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.8
21 Ratings
1% above category average
Webex App
-
Ratings
Live chat7.821 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.4
40 Ratings
9% above category average
Webex App
-
Ratings
User authentication8.435 Ratings00 Ratings
Participant roles & permissions8.339 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
120 Ratings
2% above category average
Webex App
-
Ratings
Hosted PBX8.478 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.455 Ratings00 Ratings
Directory of employee names8.3101 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.4
146 Ratings
2% above category average
Webex App
-
Ratings
Answering rules8.5126 Ratings00 Ratings
Call recording8.596 Ratings00 Ratings
Call park8.4116 Ratings00 Ratings
Call screening8.5105 Ratings00 Ratings
Message alerts8.5118 Ratings00 Ratings
Business SMS/External Messaging7.957 Ratings00 Ratings
Online Fax8.468 Ratings00 Ratings
Voicemail Transcription8.184 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
8.0
106 Ratings
5% below category average
Webex App
-
Ratings
Mobile app for iOS7.896 Ratings00 Ratings
Mobile app for Android8.157 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.2
53 Ratings
6% above category average
Webex App
-
Ratings
Centralized communications management8.446 Ratings00 Ratings
Team messaging8.132 Ratings00 Ratings
Team document sharing8.020 Ratings00 Ratings
Call and meeting analytics8.231 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Broadvoice
-
Ratings
Webex App
7.9
563 Ratings
0% below category average
Task Management00 Ratings7.4317 Ratings
Gantt Charts00 Ratings7.7146 Ratings
Scheduling00 Ratings8.4436 Ratings
Workflow Automation00 Ratings7.7210 Ratings
Mobile Access00 Ratings8.7528 Ratings
Search00 Ratings7.6444 Ratings
Visual planning tools00 Ratings7.4235 Ratings
Communication
Comparison of Communication features of Product A and Product B
Broadvoice
-
Ratings
Webex App
8.5
607 Ratings
6% above category average
Chat00 Ratings8.8597 Ratings
Notifications00 Ratings8.7588 Ratings
Discussions00 Ratings8.7540 Ratings
Surveys00 Ratings8.2292 Ratings
Internal knowledgebase00 Ratings7.7266 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings9.1175 Ratings
Integrates with Outlook00 Ratings8.9382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Broadvoice
-
Ratings
Webex App
8.2
521 Ratings
2% above category average
Versioning00 Ratings7.8307 Ratings
Video files00 Ratings7.7447 Ratings
Audio files00 Ratings8.3448 Ratings
Document collaboration00 Ratings7.6421 Ratings
Access control00 Ratings8.4328 Ratings
Advanced security features00 Ratings8.3335 Ratings
Integrates with Google Drive00 Ratings8.9168 Ratings
Device sync00 Ratings8.4304 Ratings
Best Alternatives
BroadvoiceWebex App
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Stackby
Stackby
Score 9.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceWebex App
Likelihood to Recommend
9.3
(293 ratings)
8.5
(673 ratings)
Likelihood to Renew
8.7
(19 ratings)
8.5
(26 ratings)
Usability
8.5
(48 ratings)
8.9
(392 ratings)
Availability
8.7
(2 ratings)
7.6
(9 ratings)
Performance
7.3
(2 ratings)
8.2
(9 ratings)
Support Rating
8.4
(18 ratings)
7.9
(395 ratings)
In-Person Training
8.1
(3 ratings)
8.2
(3 ratings)
Online Training
8.3
(2 ratings)
8.5
(6 ratings)
Implementation Rating
7.2
(9 ratings)
8.8
(11 ratings)
Configurability
6.9
(2 ratings)
7.8
(10 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
5.8
(2 ratings)
8.8
(8 ratings)
Vendor post-sale
9.1
(3 ratings)
8.3
(6 ratings)
Vendor pre-sale
9.1
(3 ratings)
8.4
(7 ratings)
User Testimonials
BroadvoiceWebex App
Likelihood to Recommend
Broadvoice
I would recommend Broadvoice if a business needs a variety of options for inbound and outbound communication. Examples would be insurance agencies, car dealerships -- just about any business that makes a lot of customer contacts per day. A small retail shop or dry cleaner would not experience the same level of customer engagement. In their case, a regular landline or a designated cell number would work just fine.
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Cisco
I would really recommend Webex App to any of colleague or recommend the company's management to start using Webex App for virtual meeting in their organization as once the Webex App is installed in the system and most probably working professionals have access to high quality internet, it becomes extremely user-friendly and convenient to have a call with any of the team member of the organization.
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Pros
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
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Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
Read full review
Cisco
  • Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
  • The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
  • The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.
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Likelihood to Renew
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
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Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
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Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
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Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
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Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
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Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Contract Terms and Pricing Model
Broadvoice
Answered in previous question
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Cisco
No answers on this topic
Scalability
Broadvoice
We keep adding phones to each of restaurants every month
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Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
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Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.