What users are saying about
7 Ratings
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Top Rated
645 Ratings
7 Ratings
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Score 8.6 out of 100

Webex App

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Top Rated
645 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

Webex App

This application will be suited for demo meetings and also other project-related meetings. This app is also good for one-to-one meetings and also if noise cancellation options are there it would be great to use in important meetings where we can avoid background noises and also useful in changing video background with some images to avoid background disturbance too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Broadvoice
Webex App
8.2
Task Management
Broadvoice
Webex App
8.1
Gantt Charts
Broadvoice
Webex App
7.7
Scheduling
Broadvoice
Webex App
8.6
Workflow Automation
Broadvoice
Webex App
7.7
Mobile Access
Broadvoice
Webex App
8.8
Search
Broadvoice
Webex App
8.1
Visual planning tools
Broadvoice
Webex App
8.1

Communication

Broadvoice
Webex App
8.3
Chat
Broadvoice
Webex App
9.0
Notifications
Broadvoice
Webex App
8.6
Discussions
Broadvoice
Webex App
8.6
Surveys
Broadvoice
Webex App
7.5
Internal knowledgebase
Broadvoice
Webex App
7.9
Integrates with GoToMeeting
Broadvoice
Webex App
8.3
Integrates with Gmail and Google Hangouts
Broadvoice
Webex App
8.1
Integrates with Outlook
Broadvoice
Webex App
8.5

File Sharing & Management

Broadvoice
Webex App
8.1
Versioning
Broadvoice
Webex App
7.9
Video files
Broadvoice
Webex App
7.9
Audio files
Broadvoice
Webex App
8.3
Document collaboration
Broadvoice
Webex App
8.0
Access control
Broadvoice
Webex App
8.0
Advanced security features
Broadvoice
Webex App
7.9
Integrates with Google Drive
Broadvoice
Webex App
8.1
Device sync
Broadvoice
Webex App
8.4

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Webex App

  • It is very easy to share content during meetings which makes it really easy for us to hold presentations and workshops with our clients.
  • Unlike other communication apps, Webex App uses minimum data, which makes meetings more efficient because we have fewer participants suffering disconnection. Especially since now a lot of people work from home, not everyone has an optimal internet speed.
  • The quality of the video and audio are very good.
Michelle Gonzalez | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

Webex App

  • The "call my phone" option isn't always available because the person who set up the meeting doesn't have that functionality. It should be a basic option included with all subscriptions.
  • I should be able to use "do not disturb" without others seeing it, simply as a way to mute notifications but only for a certain amount of time.
  • I'd like a way to preview my video screen without entering a meeting yet; maybe I want to set up my camera an hour beforehand and get that out of the way.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.7
Based on 6 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

Webex App

Webex App 8.7
Based on 210 answers
This is [an] overall good tool but still few features are required to be improved. This is I already explained in previous sections what needs to be improved and what features are required that Webex can be back up to the top on leaders board. Also, Webex needs to work on a lower level of connectivity. That is required where still internet connection is a challenge.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 252 answers
The overall support for Webex App is really good, really fast, really useful. You have 24/7 support if you have any problem with Webex App. It can be used anywhere and can be easily accessed. It can help organizations have fruitful meetings without interruption anywhere they have to move while living.
Orjola Jaupi | TrustRadius Reviewer

In-Person Training

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.9
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

Webex App

Both products provide for a good teamworking and collaboration experience. Evaluators are encouraged to closely review and compare the security differences between the products and the pricing structure associated with an apples-to-apples deployment of feature functionality. Webex App was ultimately selected by Cerium Networks for many reasons:
  • As we evaluated options, Webex was shown to be a much more secure architecture across the various workloads handled by the application.
  • Cisco/Webex App natively integrate with most all standards-based manufacturers and we did not risk becoming a technology island.
Ryan Clabaugh | TrustRadius Reviewer

Scalability

Broadvoice

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Webex App

  • We have been able to boost sales and services because we can collaborate directly without clients and customers. We use Webex App to communicate directly via chat, meetings, and calls, rather than sending tons of emails back and forth like we used to do.
Mitchell Bumgarner | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
Webex App
8.6

Likelihood to Renew

Broadvoice
Webex App
8.7

Usability

Broadvoice
8.2
Webex App
8.7

Reliability and Availability

Broadvoice
Webex App
10.0

Performance

Broadvoice
Webex App
9.0

Support Rating

Broadvoice
Webex App
8.5

In-Person Training

Broadvoice
Webex App
9.0

Online Training

Broadvoice
Webex App
8.5

Implementation Rating

Broadvoice
Webex App
8.9

Scalability

Broadvoice
Webex App
10.0

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