What users are saying about
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Top Rated
199 Ratings
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Top Rated
1025 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100

Webex App

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Top Rated
1025 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.4

    Broadvoice

    64%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    7.9

    Broadvoice

    79%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Call Management

    8.5

    Broadvoice

    85%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 5/5 features

    Answering rules

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.3

    Broadvoice

    73%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Webex App

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Project Management

    Broadvoice

    Feature Set Not Supported
    N/A
    8.2

    Webex App

    82%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.2
    82%
    201 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    117 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    294 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    159 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    329 Ratings

    Search

    N/A
    0 Ratings
    8.1
    81%
    267 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    181 Ratings

    Communication

    Broadvoice

    Feature Set Not Supported
    N/A
    8.4

    Webex App

    84%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    360 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    354 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    336 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    225 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.0
    80%
    206 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.3
    83%
    132 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.1
    81%
    162 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.7
    87%
    311 Ratings

    File Sharing & Management

    Broadvoice

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.0
    80%
    190 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    283 Ratings

    Audio files

    N/A
    0 Ratings
    8.5
    85%
    281 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.3
    83%
    272 Ratings

    Access control

    N/A
    0 Ratings
    8.4
    84%
    242 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    252 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.4
    84%
    157 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • Broadvoice is rated higher in 3 areas: Likelihood to Renew, Support Rating, Online Training
    • Webex App is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
    • Broadvoice and Webex App are tied in 1 area: In-Person Training

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    131 Ratings
    8.7

    Webex App

    87%
    423 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings
    7.3

    Webex App

    73%
    10 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings
    8.8

    Webex App

    88%
    360 Ratings

    Availability

    Broadvoice

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    Broadvoice

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings
    8.5

    Webex App

    85%
    398 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating
    9.1

    Webex App

    91%
    2 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating
    8.9

    Webex App

    89%
    3 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings
    9.0

    Webex App

    90%
    6 Ratings

    Configurability

    Broadvoice

    N/A
    0 Ratings
    9.0

    Webex App

    90%
    2 Ratings

    Ease of integration

    Broadvoice

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Product Scalability

    Broadvoice

    N/A
    0 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Vendor post-sale

    Broadvoice

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Vendor pre-sale

    Broadvoice

    N/A
    0 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Cisco

    In case of meetings with external vendors, we can restrict permissions to external participants. This is a radical and very useful feature that helps us manage our company privacy better. When organising training programmes for our interns, we download the attentiveness data from Webex at the end of the session, which helps us monitor the level of seriousness and meticulousness of our interns.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Cisco

    Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
    Read full review

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Cisco

    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Read full review

    Reliability and Availability

    Broadvoice

    No answers on this topic

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    Broadvoice

    No answers on this topic

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Cisco

    Implementation was quite smooth
    Read full review

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    Cisco

    I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
    Read full review

    Scalability

    Broadvoice

    No answers on this topic

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

    Screenshots

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