What users are saying about
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Top Rated
2141 Ratings
125 Ratings
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Score 8.5 out of 100

TeamViewer

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2141 Ratings
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Score 8.3 out of 100

Highlights

TeamViewer and Chrome Remote Desktop are remote desktop tools. Both let users access devices remotely and can be used free, though TeamViewer requires a license for commercial use. Commonly used for troubleshooting and technical support, both solutions can be used by individuals who want to use a mobile device to access their primary computer. TeamViewer requires a license for commercial use but it has a far larger feature set than Chrome Remote Desktop. Both solutions are used by businesses of all sizes, though TeamViewer can support more business use cases and is more frequently deployed across business or enterprise environments.

Features

Both TeamViewer and Chrome Remote Desktop allow users to remotely access connected devices and share a screen, without spending any money.

Chrome Remote Desktop is lightweight, fast, and easy to set up. There’s a 100 device limit on how many devices can be managed with the software, making it a popular choice for users with multiple devices who need a simple, straightforward remote desktop interface, or who need to share a screen. For security-conscious users, Chrome Remote Desktop uses a PIN to verify connections.

Beyond free access, TeamViewer provides features to cater to full-service technical support teams that Chrome Remote Desktop does not. Users can take advantage of integrated chat, cross-device file-sharing, remote wake-up and installation, and clipboard syncing. TeamViewer also includes custom-branded SOS buttons that can be installed on end-user devices, giving them one-click access to remote support teams. Overall, TeamViewer is focused on giving remote support staff all the tools they need to quickly and efficiently solve their customers’ problems.

Limitations

However, TeamViewer and Chrome Remote Desktop each have their limitations. Consider the drawbacks of each before choosing a solution.

Chrome Remote Desktop lacks the full feature set of TeamViewer, but some users have other complaints with the software. The tool requires a Google account and requires the use of Google Chrome. Some users have encountered RAM spikes while using the software, and others have issues with multi-monitor setups. Chrome Remote Desktop isn’t under active development, meaning that bugs and other frustrations may take a long time to be fixed – if they get fixed at all.

TeamViewer, on the other hand, can be resource intensive and requires a high-bandwidth connection to work properly. Some users have also complained about limitations on file transfer sizes, while others encountered problems when trying to create a remote session between devices running different versions of TeamViewer. The most common complaint, however, was about pricing and business practices. Many customers were frustrated by the fine print of TeamViewer’s subscription agreement and found it difficult or impossible to cancel their subscription when they wanted to. If you use TeamViewer, be sure to carefully read and understand their subscription terms.

Pricing

TeamViewer offers 3 tiers of pricing. The Business plan is $50.90 per month and allows one user to manage up to 200 devices. The Premium plan is $102.90 per month and allows up to 15 users to manage a total of 300 devices, with one session active at a time. Lastly, the Corporate plan is $206.90 per month and allows up to 30 users to manage up to 500 devices, with up to three sessions active at a time.

Chrome Remote Desktop is free to use for anyone with a Google account.

Feature Set Ratings

  • TeamViewer ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

Chrome Remote Desktop

80%
8.3

TeamViewer

83%
TeamViewer ranks higher in 10/14 features

Screen sharing

9.0
90%
17 Ratings
9.0
90%
289 Ratings

File transfer

7.5
75%
10 Ratings
8.2
82%
272 Ratings

Instant message

7.9
79%
6 Ratings
7.9
79%
250 Ratings

Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
8.4
84%
74 Ratings

Access to sleeping/powered-off computers

6.8
68%
8 Ratings
7.4
74%
187 Ratings

Over-the-Internet remote session

9.7
97%
18 Ratings
8.9
89%
284 Ratings

Initiate remote control from mobile

9.5
95%
16 Ratings
8.1
81%
230 Ratings

Remote management of servers & workstations

7.8
78%
16 Ratings
8.4
84%
243 Ratings

Remote Active Directory® management

7.9
79%
5 Ratings
8.4
84%
80 Ratings

Centralized management dashboard

6.8
68%
9 Ratings
7.8
78%
182 Ratings

Session record

6.8
68%
6 Ratings
8.0
80%
178 Ratings

Annotations

8.4
84%
5 Ratings
8.4
84%
90 Ratings

Monitoring and Alerts

8.5
85%
5 Ratings
8.3
83%
107 Ratings

Multi-platform remote control

6.6
66%
13 Ratings
8.4
84%
224 Ratings

Attribute Ratings

  • Chrome Remote Desktop is rated higher in 2 areas: Likelihood to Recommend, Usability
  • TeamViewer is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Chrome Remote Desktop and TeamViewer are tied in 1 area: Implementation Rating

Likelihood to Recommend

10.0

Chrome Remote Desktop

100%
18 Ratings
8.3

TeamViewer

83%
331 Ratings

Likelihood to Renew

7.0

Chrome Remote Desktop

70%
2 Ratings
8.6

TeamViewer

86%
52 Ratings

Usability

9.9

Chrome Remote Desktop

99%
3 Ratings
8.6

TeamViewer

86%
32 Ratings

Availability

Chrome Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Performance

Chrome Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
5 Ratings

Support Rating

3.9

Chrome Remote Desktop

39%
14 Ratings
7.8

TeamViewer

78%
63 Ratings

In-Person Training

Chrome Remote Desktop

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

Chrome Remote Desktop

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

10.0

Chrome Remote Desktop

100%
2 Ratings
10.0

TeamViewer

100%
13 Ratings

Product Scalability

Chrome Remote Desktop

N/A
0 Ratings
9.0

TeamViewer

90%
3 Ratings

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

TeamViewer

We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
Anonymous | TrustRadius Reviewer

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

TeamViewer

  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Richard Hogan | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 per month (billed annually)

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. per month (billed annually) 1 Licensed User
  2. per month (billed annually) 15 Licensed Users
  3. per month (billed annually) 30 Licensed Users
  4. per month (billed annually) 1 Licensed User
Additional Pricing Details

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Anonymous | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

TeamViewer

TeamViewer 8.6
Based on 32 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.8
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Andrew Shannon | TrustRadius Reviewer

Online Training

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

TeamViewer

When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
Jerica Gilley | TrustRadius Reviewer

Scalability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

TeamViewer

  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
Manuel Hernandez | TrustRadius Reviewer

Screenshots

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