Chrome Remote Desktop vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chrome Remote Desktop
Score 6.9 out of 10
N/A
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.N/A
TeamViewer
Score 8.2 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
Chrome Remote DesktopTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Chrome Remote DesktopTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Chrome Remote DesktopTeamViewer
Considered Both Products
Chrome Remote Desktop
Chose Chrome Remote Desktop
TeamViewer is much easier for less tech-savvy users to set up, and you can walk them through it over the phone if necessary ("Just google 'TeamViewer' and click 'Download'". However, TeamViewer wants to update VERY regularly and sometimes doesn't connect reliably. We've never …
Chose Chrome Remote Desktop
TeamViewer is good but it won't let you connect to your devices as seamlessly as Chrome Remote Desktop does. Also, TeamViewer is pricey. Some of our non-technical users faced slight challenges learning on how to operate TeamViewer, which definitely is not the case ever since we …
Chose Chrome Remote Desktop
I loved working with Chrome rather than TeamViewer as It gives me better and more features.
Chose Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I …
Chose Chrome Remote Desktop
Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, …
Chose Chrome Remote Desktop
No one can beat Chrome Remote Desktop's price! But that price (free) means something--missing features, limited support. For true business use, access to multiple machines, robust support, etc., I'd go with one of the more expensive options.
Chose Chrome Remote Desktop
We selected Chrome Remote Desktop because it was a free alternative that gives us the functionalities that we need.
Chose Chrome Remote Desktop
It's a free client-less solution that is simple to use. It does require Chrome installed and the agent installed to make it work.
Chose Chrome Remote Desktop
Chrome Remote Desktop compliments the Google for Work Admin suites perfectly, you can deploy this application to all your devices via policy from google, it's easy to use from the operators point of view and allows for a quick seamless connection to your device, the cost is …
TeamViewer
Chose TeamViewer
We had issues using Chrome Remote Desktop. It performed inconsistently compared to Teamviewer. Teamviewer just seems an all round better product.
Chose TeamViewer
In past years there was little competition in the remote assistance market, TeamViewer was the only viable option. These days, Quick Assist, is included with Windows 11 for free. AnyDesk is as good as TeamViewer for a third of the price. If you're a bit tech savvy, you can …
Chose TeamViewer
Far more robust than the other basic options we've used as this is meant for a corporate environment where it supports multiple devices and users. The general device management is helpful and it is less taxing on computing resources to use as compared to things like Teams or Ch…
Chose TeamViewer
Its simple to use and secure. AnyDesk is pretty open and if you are not very careful anyone can connect who has your username, to keep yourself secure you need to check if you have turned off those settings and if any desk is working or not. Chrome Remote Desktop is good too …
Chose TeamViewer
TeamViewer stands out as the Free and best solution for remote accessing devices across operating systems. TeamViewer offers several remote access features that fit the unique needs for all kinds of users. Teamviewer also allows users to record their remote access sessions inc …
Chose TeamViewer
Having a unified experience across operating systems and versions of operating systems has been helpful.
Chose TeamViewer
So far, I've used the software described above, but I prefer TeamViewer because it easily solves our problem and has a user-friendly interface. Because of the various features that TeamViewer offers, it outperforms other programs on the market for accessing remote devices. The …
Chose TeamViewer
At the beginning, we tried those options, since they are cheaper or even for free, and although they were easy to learn and to implement, they didn't offer the features that we were expecting to have, specially in the security and trust terms, that's why we started to use …
Chose TeamViewer
1) TeamViewer has multi-platform support
2) It has file sharing
3) Allows easy-communication with chat and call
Chose TeamViewer
TeamViewer offers a decent price listing. However, free software like AnyDesk offers faster transfer rates, fluidity while connected to the host ensuring safe communication. The remote desktop software also offers prices and licenses for organizations or companies which enables …
Chose TeamViewer
The ease of use and application compatibility made the choice an easy one. The quick support module allows us to support our agents without the need for installation, which a lot of users appreciate. Connecting using an ID and password is much easier than trying to configure …
Chose TeamViewer
Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to …
Chose TeamViewer
TeamViewer has been widely used in the market since 2005, and it is the most popular remote control software. Its pricing plans are suitable for small to large enterprises. The software can be used for meetings and files transfer. It can also be used freely for non commercial …
Chose TeamViewer
Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste …
Chose TeamViewer
TeamViewer is easy to configure even on our own compared to other similar solutions. It has a higher revenue generation because it leads to more potential leads. It is very easy to integrate with other software that our organization uses. It is also very user-friendly since it …
Chose TeamViewer
Team viewer offers very many hours that one can connect to their office desktops compared to other solutions.
It makes files sharing easy and fast compared to the other similar softwares.
Integration is very fast and easy.
Chose TeamViewer
We select TeamViewer as one of the best communication tools where we reduce our costs and increase sales potentials comparing to other products that provide the same or similar products. TeamViewer is considered better in the pricing and value and Support team plays a very …
Chose TeamViewer
One of our main clients has restrictions on the browser choice and what plugins can be added so that removed Chrome as an option. TeamViewer is standalone and while it is paid, the client doesn’t need to pay for their side so you can install it on multiple client machines. It’s …
Chose TeamViewer
Along with TeamViewer we tested LogMeIn and RemotePC. In our environment we found LogMeIn offers a poorer user experience with more lag in the remote sessions in several circumstances, which was not the case with TeamViewer.
We also tested RemotePC. RemotePC is a fair tool, …
Top Pros
Top Cons
TrustRadius Insights
Chrome Remote DesktopTeamViewer
Highlights

TrustRadius
Research Team Insight
Published

TeamViewer and Chrome Remote Desktop are remote desktop tools. Both let users access devices remotely and can be used free, though TeamViewer requires a license for commercial use. Commonly used for troubleshooting and technical support, both solutions can be used by individuals who want to use a mobile device to access their primary computer. TeamViewer requires a license for commercial use but it has a far larger feature set than Chrome Remote Desktop. Both solutions are used by businesses of all sizes, though TeamViewer can support more business use cases and is more frequently deployed across business or enterprise environments.

Features

Both TeamViewer and Chrome Remote Desktop allow users to remotely access connected devices and share a screen, without spending any money.

Chrome Remote Desktop is lightweight, fast, and easy to set up. There’s a 100 device limit on how many devices can be managed with the software, making it a popular choice for users with multiple devices who need a simple, straightforward remote desktop interface, or who need to share a screen. For security-conscious users, Chrome Remote Desktop uses a PIN to verify connections.

Beyond free access, TeamViewer provides features to cater to full-service technical support teams that Chrome Remote Desktop does not. Users can take advantage of integrated chat, cross-device file-sharing, remote wake-up and installation, and clipboard syncing. TeamViewer also includes custom-branded SOS buttons that can be installed on end-user devices, giving them one-click access to remote support teams. Overall, TeamViewer is focused on giving remote support staff all the tools they need to quickly and efficiently solve their customers’ problems.

Limitations

However, TeamViewer and Chrome Remote Desktop each have their limitations. Consider the drawbacks of each before choosing a solution.

Chrome Remote Desktop lacks the full feature set of TeamViewer, but some users have other complaints with the software. The tool requires a Google account and requires the use of Google Chrome. Some users have encountered RAM spikes while using the software, and others have issues with multi-monitor setups. Chrome Remote Desktop isn’t under active development, meaning that bugs and other frustrations may take a long time to be fixed – if they get fixed at all.

TeamViewer, on the other hand, can be resource intensive and requires a high-bandwidth connection to work properly. Some users have also complained about limitations on file transfer sizes, while others encountered problems when trying to create a remote session between devices running different versions of TeamViewer. The most common complaint, however, was about pricing and business practices. Many customers were frustrated by the fine print of TeamViewer’s subscription agreement and found it difficult or impossible to cancel their subscription when they wanted to. If you use TeamViewer, be sure to carefully read and understand their subscription terms.

Pricing

TeamViewer offers 3 tiers of pricing. The Business plan is $50.90 per month and allows one user to manage up to 200 devices. The Premium plan is $102.90 per month and allows up to 15 users to manage a total of 300 devices, with one session active at a time. Lastly, the Corporate plan is $206.90 per month and allows up to 30 users to manage up to 500 devices, with up to three sessions active at a time.

Chrome Remote Desktop is free to use for anyone with a Google account.

Features
Chrome Remote DesktopTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Chrome Remote Desktop
7.3
18 Ratings
12% below category average
TeamViewer
8.2
433 Ratings
0% below category average
Screen sharing8.917 Ratings9.2420 Ratings
File transfer7.110 Ratings8.5403 Ratings
Instant message7.66 Ratings8.0370 Ratings
Secure remote access with Smart Card authentication8.04 Ratings7.9136 Ratings
Access to sleeping/powered-off computers5.18 Ratings7.1273 Ratings
Over-the-Internet remote session10.018 Ratings8.9414 Ratings
Initiate remote control from mobile10.016 Ratings8.0331 Ratings
Remote management of servers & workstations7.116 Ratings8.7361 Ratings
Remote Active Directory® management7.15 Ratings9.879 Ratings
Centralized management dashboard5.19 Ratings7.9280 Ratings
Session record5.16 Ratings8.2275 Ratings
Annotations8.05 Ratings6.888 Ratings
Monitoring and Alerts8.05 Ratings7.7205 Ratings
Multi-platform remote control5.713 Ratings8.4330 Ratings
Best Alternatives
Chrome Remote DesktopTeamViewer
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Score 9.7 out of 10
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Score 9.7 out of 10
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Score 9.1 out of 10
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User Ratings
Chrome Remote DesktopTeamViewer
Likelihood to Recommend
10.0
(18 ratings)
8.4
(484 ratings)
Likelihood to Renew
7.0
(2 ratings)
9.6
(62 ratings)
Usability
9.9
(3 ratings)
9.2
(56 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
3.8
(7 ratings)
9.0
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
10.0
(1 ratings)
8.4
(43 ratings)
Configurability
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
6.3
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.7
(4 ratings)
User Testimonials
Chrome Remote DesktopTeamViewer
Likelihood to Recommend
Google
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Read full review
TeamViewer
It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review
Pros
Google
  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Read full review
TeamViewer
  • Allows remote login on to systems where the user doesn’t have to have their email established to open a link.
  • It uses the full monitor instead of a browser
  • File transfers are a breeze
  • Chat functionality works well too
  • Multiple sessions at once and viewing multiple monitors easily
Read full review
Cons
Google
  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Read full review
TeamViewer
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Read full review
Likelihood to Renew
Google
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Google
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Google
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Google
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Google
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Google
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Google
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Google
None, its quick and easy
Read full review
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review
Alternatives Considered
Google
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Google
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Google
  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Read full review
TeamViewer
About 2 - 3 months
  • Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
  • Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
  • Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.