What users are saying about
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Top Rated
1844 Ratings
112 Ratings
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Score 8.7 out of 100

TeamViewer

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1844 Ratings
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Score 8.4 out of 100

Highlights

TeamViewer and Chrome Remote Desktop are remote desktop tools. Both let users access devices remotely and can be used free, though TeamViewer requires a license for commercial use. Commonly used for troubleshooting and technical support, both solutions can be used by individuals who want to use a mobile device to access their primary computer. TeamViewer requires a license for commercial use but it has a far larger feature set than Chrome Remote Desktop. Both solutions are used by businesses of all sizes, though TeamViewer can support more business use cases and is more frequently deployed across business or enterprise environments.

Features

Both TeamViewer and Chrome Remote Desktop allow users to remotely access connected devices and share a screen, without spending any money.

Chrome Remote Desktop is lightweight, fast, and easy to set up. There’s a 100 device limit on how many devices can be managed with the software, making it a popular choice for users with multiple devices who need a simple, straightforward remote desktop interface, or who need to share a screen. For security-conscious users, Chrome Remote Desktop uses a PIN to verify connections.

Beyond free access, TeamViewer provides features to cater to full-service technical support teams that Chrome Remote Desktop does not. Users can take advantage of integrated chat, cross-device file-sharing, remote wake-up and installation, and clipboard syncing. TeamViewer also includes custom-branded SOS buttons that can be installed on end-user devices, giving them one-click access to remote support teams. Overall, TeamViewer is focused on giving remote support staff all the tools they need to quickly and efficiently solve their customers’ problems.

Limitations

However, TeamViewer and Chrome Remote Desktop each have their limitations. Consider the drawbacks of each before choosing a solution.

Chrome Remote Desktop lacks the full feature set of TeamViewer, but some users have other complaints with the software. The tool requires a Google account and requires the use of Google Chrome. Some users have encountered RAM spikes while using the software, and others have issues with multi-monitor setups. Chrome Remote Desktop isn’t under active development, meaning that bugs and other frustrations may take a long time to be fixed – if they get fixed at all.

TeamViewer, on the other hand, can be resource intensive and requires a high-bandwidth connection to work properly. Some users have also complained about limitations on file transfer sizes, while others encountered problems when trying to create a remote session between devices running different versions of TeamViewer. The most common complaint, however, was about pricing and business practices. Many customers were frustrated by the fine print of TeamViewer’s subscription agreement and found it difficult or impossible to cancel their subscription when they wanted to. If you use TeamViewer, be sure to carefully read and understand their subscription terms.

Pricing

TeamViewer offers 3 tiers of pricing. The Business plan is $50.90 per month and allows one user to manage up to 200 devices. The Premium plan is $102.90 per month and allows up to 15 users to manage a total of 300 devices, with one session active at a time. Lastly, the Corporate plan is $206.90 per month and allows up to 30 users to manage up to 500 devices, with up to three sessions active at a time.

Chrome Remote Desktop is free to use for anyone with a Google account.

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

TeamViewer

In publishing, TeamViewer makes our lives easier when proofing, editing, sharing or consulting with clients on their publishing journey. We also use it internally to maintain and support our own computers, phones, servers, devices using their fast, high-performance global network. It has helped us support our clients while supporting our own infrastructure at the same time.
Kevin O'Grady | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
TeamViewer
8.4
Screen sharing
Chrome Remote Desktop
9.2
TeamViewer
9.1
File transfer
Chrome Remote Desktop
7.8
TeamViewer
8.3
Instant message
Chrome Remote Desktop
8.6
TeamViewer
8.1
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
TeamViewer
8.5
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
TeamViewer
7.6
Over-the-Internet remote session
Chrome Remote Desktop
8.8
TeamViewer
8.9
Initiate remote control from mobile
Chrome Remote Desktop
8.8
TeamViewer
8.4
Remote management of servers & workstations
Chrome Remote Desktop
7.3
TeamViewer
8.6
Remote Active Directory® management
Chrome Remote Desktop
9.3
TeamViewer
8.4
Centralized management dashboard
Chrome Remote Desktop
8.1
TeamViewer
8.3
Session record
Chrome Remote Desktop
8.5
TeamViewer
8.4
Annotations
Chrome Remote Desktop
8.4
TeamViewer
8.8
Monitoring and Alerts
Chrome Remote Desktop
9.2
TeamViewer
8.3
Multi-platform remote control
Chrome Remote Desktop
8.8
TeamViewer
8.6

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

TeamViewer

TeamViewer 8.8
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 4 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 4 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.1
Based on 54 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 12 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

TeamViewer

Teamviewer is a free package, unlike most of the software, which calls for hefty subscription amount. Also, Teamviewer is available globally, meaning, effective to all people, irrespective of where the user is. Lastly, Teamviewer is fairly available in both the PCs and the Apple products that supports IOS and other systems.
David Vlad | TrustRadius Reviewer

Scalability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
TeamViewer
8.3

Likelihood to Renew

Chrome Remote Desktop
7.0
TeamViewer
9.4

Usability

Chrome Remote Desktop
9.9
TeamViewer
8.8

Reliability and Availability

Chrome Remote Desktop
TeamViewer
8.0

Performance

Chrome Remote Desktop
TeamViewer
9.0

Support Rating

Chrome Remote Desktop
5.0
TeamViewer
7.1

In-Person Training

Chrome Remote Desktop
TeamViewer
5.0

Online Training

Chrome Remote Desktop
TeamViewer
8.9

Implementation Rating

Chrome Remote Desktop
10.0
TeamViewer
10.0

Scalability

Chrome Remote Desktop
TeamViewer
10.0

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