What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
166 Ratings
Cisco AnyConnect
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 166 reviews and ratings
TeamViewer
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2090 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2090 reviews and ratings
Feature Set Ratings
Remote Administration

Cisco AnyConnect
Feature Set Not Supported
N/A

8.2
TeamViewer
82%
TeamViewer ranks higher in 14/14 features
TeamViewer ranks higher in 14/14 features
Screen sharing

N/A
0 Ratings

9.1
91%
280 Ratings
File transfer

N/A
0 Ratings

8.2
82%
265 Ratings
Instant message

N/A
0 Ratings

7.8
78%
245 Ratings
Secure remote access with Smart Card authentication

N/A
0 Ratings

8.2
82%
71 Ratings
Access to sleeping/powered-off computers

N/A
0 Ratings

7.3
73%
183 Ratings
Over-the-Internet remote session

N/A
0 Ratings

8.9
89%
276 Ratings
Initiate remote control from mobile

N/A
0 Ratings

8.1
81%
225 Ratings
Remote management of servers & workstations

N/A
0 Ratings

8.4
84%
235 Ratings
Remote Active Directory® management

N/A
0 Ratings

8.4
84%
80 Ratings
Centralized management dashboard

N/A
0 Ratings

7.8
78%
177 Ratings
Session record

N/A
0 Ratings

8.0
80%
174 Ratings
Annotations

N/A
0 Ratings

8.4
84%
90 Ratings
Monitoring and Alerts

N/A
0 Ratings

8.1
81%
102 Ratings
Multi-platform remote control

N/A
0 Ratings

8.4
84%
217 Ratings
Attribute Ratings
- Cisco AnyConnect is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Product Scalability
- TeamViewer is rated higher in 1 area: Implementation Rating
Likelihood to Recommend

8.7
Cisco AnyConnect
87%
72 Ratings

8.3
TeamViewer
83%
322 Ratings
Likelihood to Renew

9.5
Cisco AnyConnect
95%
3 Ratings

8.6
TeamViewer
86%
52 Ratings
Usability

8.9
Cisco AnyConnect
89%
50 Ratings

8.8
TeamViewer
88%
31 Ratings
Availability

10.0
Cisco AnyConnect
100%
1 Rating

9.0
TeamViewer
90%
5 Ratings
Performance

10.0
Cisco AnyConnect
100%
1 Rating

9.0
TeamViewer
90%
5 Ratings
Support Rating

8.8
Cisco AnyConnect
88%
85 Ratings

7.7
TeamViewer
77%
63 Ratings
In-Person Training

Cisco AnyConnect
N/A
0 Ratings

5.0
TeamViewer
50%
1 Rating
Online Training

Cisco AnyConnect
N/A
0 Ratings

6.0
TeamViewer
60%
3 Ratings
Implementation Rating

9.0
Cisco AnyConnect
90%
1 Rating

10.0
TeamViewer
100%
13 Ratings
Product Scalability

10.0
Cisco AnyConnect
100%
1 Rating

9.0
TeamViewer
90%
3 Ratings
Likelihood to Recommend
Cisco AnyConnect
This is a very solid connection with a nice timeout and retries grace period. It seems to keep the connection even if there are momentary network breaks in service. It then re-establishes that connection if it was brief enough making for a more simple tool standard users can use. This tool also works great with Apple machines in nearly the same manner as Windows.
Network Administrator
Precious Moments IncRetail, 51-200 employees
TeamViewer
TeamViewer is great at setting up and tracking the inventory of systems with which you control. The blank screen option is nice for when you need to connect to a device after hours and do not want to startle the crew that might be working around the space. Recording every session would be helpful to track inappropriate use of the tool.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesPros
Cisco AnyConnect
- Autoconnections are seamless for the users. There's nothing for them to do once it's all setup.
- It recognizes security certificates for the PC and user, so you can easily lock down the connectivity to the specific users and/or machines you need for your environment.
- Unless the WIFI is extremely poor, the software can make the connection and allow your users to function on the VPN.
Technology Systems Manager
Gentry Locke Rakes & MooreLaw Practice, 51-200 employees
TeamViewer
- Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
- TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
- Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
- Since the application has matured over the years, it has great support both from the publisher and general internet support.

Verified User
Manager in Information Technology
Construction Company, 51-200 employeesCons
Cisco AnyConnect
- Next generation features are lacking.
- Split handling scenarios are limited.
- Sensitive to timeouts.
- Auto reconnect features does not work as expected.
- Auto mtu discovery does not work on some cases.
- Not a full featured solution on the client side.
- Detailed reporting is missing.
- Lack of multi device management.
- Application, url based dashboards needs to be enhanced.

Verified User
Supervisor in Information Technology
Banking Company, 10,001+ employeesTeamViewer
- I would like to see the feature when you connect to the computer remotely if you could blackout the screen so local users can't see what's going on improved as it doesn't work all the time.
- After completing a connection there is a pop-up that appears to leave a note, should have the option to turn that off.
- Integration with Malwarebytes doesn't work very well at first as I had to reach out to support a couple of times before the license was activated.
IT Director
Fresca FarmsWholesale, 51-200 employees
Pricing Details
Cisco AnyConnect
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco AnyConnect Editions & Modules
—
Additional Pricing Details
—TeamViewer
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$24.9 per month (billed annually)
TeamViewer Editions & Modules
Edition
Business | $50.901 |
---|---|
Premium | $102.902 |
Corporate | $206.903 |
Remote Access | $24.904 |
- per month (billed annually) 1 Licensed User
- per month (billed annually) 15 Licensed Users
- per month (billed annually) 30 Licensed Users
- per month (billed annually) 1 Licensed User
Additional Pricing Details
—Likelihood to Renew
Cisco AnyConnect
Cisco AnyConnect 9.5
Based on 3 answers
It has been in use for the past 5 years and has worked without any issues during that time. It also allows us unprecedented flexibility and access resources as if on premise. With remote work force more and more prevalent, this solution has been a constant. As we move our on-premise resources into the cloud, there will come a time when we stop using AnyConnect.

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employeesTeamViewer
TeamViewer 8.6
Based on 52 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesUsability
Cisco AnyConnect
Cisco AnyConnect 8.9
Based on 50 answers
It's easy to use for the end user and reliable. They just need to login to their computer and connect to the VPN and they are on the network and have access to network resources. For the admins, it does take some time to configure things correctly but, once configured, it's quite easy to manage connection profiles and client software.

Verified User
Professional in Information Technology
Hospital & Health Care Company, 1001-5000 employeesTeamViewer
TeamViewer 8.8
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.

Verified User
Partner in Finance and Accounting
Automotive Company, 11-50 employeesReliability and Availability
Cisco AnyConnect
Cisco AnyConnect 10.0
Based on 1 answer
We use it all day, every work day and the availability has always been very high. The connection once established is also very stable and remains connected.

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employeesTeamViewer
TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Performance
Cisco AnyConnect
Cisco AnyConnect 10.0
Based on 1 answer
We use Cisco AnyConnect to connect to on-prem resources. The delay in connecting is not noticeable.

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employeesTeamViewer
TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Internet Director / UNIX Administrator
Marietta CollegeHigher Education, 201-500 employees
Support Rating
Cisco AnyConnect
Cisco AnyConnect 8.8
Based on 85 answers
During the implementation of the solution, the Cisco team is always present and ready, from the initial planning to the final deployment. Once up and running, the system is quite stable. In general, inconveniences could arise when making a general change takes centralized changes to be done, and then assistance from Cisco support is required, which will be provided without further delay and with great professionalism. Local problems could also arise related to the client's installation on remote users' machines. Most are due to each user's home network issues, over which there is no control, but initial troubleshooting is, nevertheless, mandatory. This last fact makes it necessary to have some diagnostic method. Then it becomes important to have the DART (Diagnostics and Reporting Tool) functionality, which is functionality included in the Cisco AnyConnect client. It is useful to perform this task and be able to resolve local problems or problems related to inconveniences with the home network by gathering information that allows determining the reported problem cause. It turned out to be a great tool since it can perform remote diagnoses.
Analyst
BBVA Argentina S.A.Banking, 5001-10,000 employees
TeamViewer
TeamViewer 7.7
Based on 63 answers
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Senior System Administrator
Packaging & Distribution ResourcesWarehousing, 51-200 employees
Online Training
Cisco AnyConnect
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
IT Support Technician
Greenheck Fan CorporationConstruction, 1001-5000 employees
Implementation Rating
Cisco AnyConnect
Cisco AnyConnect 9.0
Based on 1 answer
Cisco support is a good resource to deal with issues if they arise.

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employeesTeamViewer
TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Verified User
Team Lead in Information Technology
Banking Company, 51-200 employeesAlternatives Considered
Cisco AnyConnect
- Cisco is a better name in the market - Cisco products are better in quality and performance - Cisco product support is reliable and provides supports within the agreed SLA - Already using other Cisco products majorly, it is the trust that has already been built on Cisco products that has helped us to decide on using the Cisco products.

Verified User
Manager in Information Technology
Logistics & Supply Chain Company, 10,001+ employeesTeamViewer
TeamViewer is a popular professional choice for remote management for external service providers and for getting team members in different locations together for online meetings. Market leader, TeamViewer, also has its limitations: especially in terms of security and image quality many users are less than 100% satisfied and are therefore on the lookout for alternatives to TeamViewer.
Tax Manager
Deloitte TaxManagement Consulting, 10,001+ employees
Scalability
Cisco AnyConnect
Cisco AnyConnect 10.0
Based on 1 answer
It is a simple application with a minimal interface.

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employeesTeamViewer
TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Return on Investment
Cisco AnyConnect
- We are able to seamlessly work on multiple clients daily, and it allows us to quickly handle more projects at the same time.
- Cisco AnyConnect has allowed our own company's coworkers to remotely connect back to the corporate network, easily assisting work schedules and processes, during the COVID-19 pandemic. Being forced to work remotely, meant our processes still happened quickly and efficiently, by being able to leverage and use Cisco AnyConnect VPN.
- Even prior to the COVID-19 pandemic, I have worked 100% remotely for a few years now. This was always due to the reliable connectivity and ease of use with Cisco AnyConnect VPN. I live 2+ hours from our nearest corporate office, and even further from some of my client locations, and I have always been able to connect to any of my multiple Cisco AnyConnect VPN connections, within seconds.
UC Consulting Engineer
CDWInformation Technology & Services, 10,001+ employees
TeamViewer
- Positive: Enable a single technician to work on more than one computer at a time to enable to bill 2x or more the amount of work
- Positive: Ease of use, requires very little training for new employees
- Negative: Extremely expensive for a small company
Level 3 onsite technician
Computer GeeksInformation Technology & Services, 11-50 employees