What users are saying about
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Top Rated
166 Ratings
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Top Rated
2090 Ratings

Cisco AnyConnect

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Top Rated
166 Ratings
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Score 8.8 out of 100

TeamViewer

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Top Rated
2090 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    Cisco AnyConnect

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.1
    91%
    280 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    265 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    245 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    71 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    183 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    8.9
    89%
    276 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    225 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    235 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    177 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    174 Ratings

    Annotations

    N/A
    0 Ratings
    8.4
    84%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.1
    81%
    102 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    217 Ratings

    Attribute Ratings

    • Cisco AnyConnect is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Product Scalability
    • TeamViewer is rated higher in 1 area: Implementation Rating

    Likelihood to Recommend

    8.7

    Cisco AnyConnect

    87%
    72 Ratings
    8.3

    TeamViewer

    83%
    322 Ratings

    Likelihood to Renew

    9.5

    Cisco AnyConnect

    95%
    3 Ratings
    8.6

    TeamViewer

    86%
    52 Ratings

    Usability

    8.9

    Cisco AnyConnect

    89%
    50 Ratings
    8.8

    TeamViewer

    88%
    31 Ratings

    Availability

    10.0

    Cisco AnyConnect

    100%
    1 Rating
    9.0

    TeamViewer

    90%
    5 Ratings

    Performance

    10.0

    Cisco AnyConnect

    100%
    1 Rating
    9.0

    TeamViewer

    90%
    5 Ratings

    Support Rating

    8.8

    Cisco AnyConnect

    88%
    85 Ratings
    7.7

    TeamViewer

    77%
    63 Ratings

    In-Person Training

    Cisco AnyConnect

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Cisco AnyConnect

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    9.0

    Cisco AnyConnect

    90%
    1 Rating
    10.0

    TeamViewer

    100%
    13 Ratings

    Product Scalability

    10.0

    Cisco AnyConnect

    100%
    1 Rating
    9.0

    TeamViewer

    90%
    3 Ratings

    Likelihood to Recommend

    Cisco AnyConnect

    This is a very solid connection with a nice timeout and retries grace period. It seems to keep the connection even if there are momentary network breaks in service. It then re-establishes that connection if it was brief enough making for a more simple tool standard users can use. This tool also works great with Apple machines in nearly the same manner as Windows.
    Jason Lane | TrustRadius Reviewer

    TeamViewer

    TeamViewer is great at setting up and tracking the inventory of systems with which you control. The blank screen option is nice for when you need to connect to a device after hours and do not want to startle the crew that might be working around the space. Recording every session would be helpful to track inappropriate use of the tool.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco AnyConnect

    • Autoconnections are seamless for the users. There's nothing for them to do once it's all setup.
    • It recognizes security certificates for the PC and user, so you can easily lock down the connectivity to the specific users and/or machines you need for your environment.
    • Unless the WIFI is extremely poor, the software can make the connection and allow your users to function on the VPN.
    Debbie Johnson | TrustRadius Reviewer

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco AnyConnect

    • Next generation features are lacking.
    • Split handling scenarios are limited.
    • Sensitive to timeouts.
    • Auto reconnect features does not work as expected.
    • Auto mtu discovery does not work on some cases.
    • Not a full featured solution on the client side.
    • Detailed reporting is missing.
    • Lack of multi device management.
    • Application, url based dashboards needs to be enhanced.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    • I would like to see the feature when you connect to the computer remotely if you could blackout the screen so local users can't see what's going on improved as it doesn't work all the time.
    • After completing a connection there is a pop-up that appears to leave a note, should have the option to turn that off.
    • Integration with Malwarebytes doesn't work very well at first as I had to reach out to support a couple of times before the license was activated.
    Jose Rodriguez | TrustRadius Reviewer

    Pricing Details

    Cisco AnyConnect

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco AnyConnect Editions & Modules

    Additional Pricing Details

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    Likelihood to Renew

    Cisco AnyConnect

    Cisco AnyConnect 9.5
    Based on 3 answers
    It has been in use for the past 5 years and has worked without any issues during that time. It also allows us unprecedented flexibility and access resources as if on premise. With remote work force more and more prevalent, this solution has been a constant. As we move our on-premise resources into the cloud, there will come a time when we stop using AnyConnect.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.6
    Based on 52 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco AnyConnect

    Cisco AnyConnect 8.9
    Based on 50 answers
    It's easy to use for the end user and reliable. They just need to login to their computer and connect to the VPN and they are on the network and have access to network resources. For the admins, it does take some time to configure things correctly but, once configured, it's quite easy to manage connection profiles and client software.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.8
    Based on 31 answers
    I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Cisco AnyConnect

    Cisco AnyConnect 10.0
    Based on 1 answer
    We use it all day, every work day and the availability has always been very high. The connection once established is also very stable and remains connected.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    Always available if setup correctly.
    Jackie Ramos | TrustRadius Reviewer

    Performance

    Cisco AnyConnect

    Cisco AnyConnect 10.0
    Based on 1 answer
    We use Cisco AnyConnect to connect to on-prem resources. The delay in connecting is not noticeable.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 9.0
    Based on 5 answers
    The application is built on VNC which is a very stable technology.
    Mike Robinson | TrustRadius Reviewer

    Support Rating

    Cisco AnyConnect

    Cisco AnyConnect 8.8
    Based on 85 answers
    During the implementation of the solution, the Cisco team is always present and ready, from the initial planning to the final deployment. Once up and running, the system is quite stable. In general, inconveniences could arise when making a general change takes centralized changes to be done, and then assistance from Cisco support is required, which will be provided without further delay and with great professionalism. Local problems could also arise related to the client's installation on remote users' machines. Most are due to each user's home network issues, over which there is no control, but initial troubleshooting is, nevertheless, mandatory. This last fact makes it necessary to have some diagnostic method. Then it becomes important to have the DART (Diagnostics and Reporting Tool) functionality, which is functionality included in the Cisco AnyConnect client. It is useful to perform this task and be able to resolve local problems or problems related to inconveniences with the home network by gathering information that allows determining the reported problem cause. It turned out to be a great tool since it can perform remote diagnoses.
    Rodrigo Avila | TrustRadius Reviewer

    TeamViewer

    TeamViewer 7.7
    Based on 63 answers
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Andrew Shannon | TrustRadius Reviewer

    Online Training

    Cisco AnyConnect

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    Implementation Rating

    Cisco AnyConnect

    Cisco AnyConnect 9.0
    Based on 1 answer
    Cisco support is a good resource to deal with issues if they arise.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 10.0
    Based on 13 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco AnyConnect

    - Cisco is a better name in the market - Cisco products are better in quality and performance - Cisco product support is reliable and provides supports within the agreed SLA - Already using other Cisco products majorly, it is the trust that has already been built on Cisco products that has helped us to decide on using the Cisco products.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer is a popular professional choice for remote management for external service providers and for getting team members in different locations together for online meetings. Market leader, TeamViewer, also has its limitations: especially in terms of security and image quality many users are less than 100% satisfied and are therefore on the lookout for alternatives to TeamViewer.
    Rakhi Agrawal | TrustRadius Reviewer

    Scalability

    Cisco AnyConnect

    Cisco AnyConnect 10.0
    Based on 1 answer
    It is a simple application with a minimal interface.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 9.0
    Based on 3 answers
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Jackie Ramos | TrustRadius Reviewer

    Return on Investment

    Cisco AnyConnect

    • We are able to seamlessly work on multiple clients daily, and it allows us to quickly handle more projects at the same time.
    • Cisco AnyConnect has allowed our own company's coworkers to remotely connect back to the corporate network, easily assisting work schedules and processes, during the COVID-19 pandemic. Being forced to work remotely, meant our processes still happened quickly and efficiently, by being able to leverage and use Cisco AnyConnect VPN.
    • Even prior to the COVID-19 pandemic, I have worked 100% remotely for a few years now. This was always due to the reliable connectivity and ease of use with Cisco AnyConnect VPN. I live 2+ hours from our nearest corporate office, and even further from some of my client locations, and I have always been able to connect to any of my multiple Cisco AnyConnect VPN connections, within seconds.
    Mitchell Bumgarner | TrustRadius Reviewer

    TeamViewer

    • Positive: Enable a single technician to work on more than one computer at a time to enable to bill 2x or more the amount of work
    • Positive: Ease of use, requires very little training for new employees
    • Negative: Extremely expensive for a small company
    Matthew Strickland | TrustRadius Reviewer

    Screenshots

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