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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score8.2 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Webex App

    Score8.6 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Pricing
    Microsoft TeamsWebex App
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Offerings
    Pricing Offerings
    Microsoft TeamsWebex App
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    Microsoft TeamsWebex App
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    I think Teams is closest to Slack but much more ubiquitous and also much more user friendly. I do think products like Webex and Zoom seem to have a little more preference for large scale meetings and it's based mostly on reliability and usability. In addition, Teams tie it …
    Incentivized
    Chose Microsoft Teams
    Teams is lightweight as compared to all other applications. Screen sharing is flawless, filesharing is much more organized. Call scheduling is easier & integrated with emails.
    Video calls have an option of virtual background which is not there in other applications.
    Meetings are …
    Incentivized
    Chose Microsoft Teams
    Teams was selected by another team in the organization to manage Instant Messaging needs.
    Incentivized
    Chose Microsoft Teams
    The Teamwork was introduced to the company earlier. Sr. Management pulled training sessions through marketing and digital advertising department. Most of the company's projects were posted on the Teamwork. It is the company's project management space. If Microsoft Teams …
    Incentivized
    Chose Microsoft Teams
    For me, Teams is also very useful and very user friendly just like the others.
    Incentivized
    Chose Microsoft Teams
    Teaams is the best when it comes to usability
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams has far more features compared to Webex. It integrates Outlook 365 which is very useful during meetings.
    Incentivized
    Chose Microsoft Teams
    Although competitors such as Slack and Webex can really stand up to MS Teams, our organization chose Teams as the predominant work communicator. Working within this decision, we are overall happy with the feature set that Teams provides. In my opinion, the advantages of its …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is faster and very responsive when compared with those tools. Also it is robust and does not crash. It is compatible with most of the OS and platforms. Backward compatibility is amazing. It is an enterprise tool. So can be efficiently used for both client …
    Incentivized
    Chose Microsoft Teams
    we actually use both Webex and Microsoft teams. Internally, we mostly work with Webex, but we have multiple clients with which we need to exchange on a project basis, and they use Teams . Therefore we leverage our business licensing with Microsoft and enabled Teams for our …
    Incentivized
    Chose Microsoft Teams
    The only reason of use of Microsoft Teams was its price, which was smaller that the price of competitors. But despite the lower price, Microsoft Teams supports fewer functions and provides less quality.
    Incentivized
    Chose Microsoft Teams
    First of all, Microsoft Teams wasn't my selection. If I had to choose, my organization would be using Webex Teams due to the integration it has with our phone system. Really, I feel the tools are very much the same minus that. The one thing I will say about Microsoft Teams is …
    Incentivized
    Chose Microsoft Teams
    A more complete solution with better integration with existing Office productivity tools.
    Incentivized
    Chose Microsoft Teams
    Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs …
    Incentivized
    Cisco
    Chose Webex App
    Webex is as qualified & matched. Some of its features are even more advanced than the competition.
    Incentivized
    Chose Webex App
    i think teams is easier for multi group / chat. Webex App is a great tool to host people from many different organizations. Teams is all internal at one company. I think both are great products but has its stronghold and use cases. I enjoy using both, but would not use only …
    Incentivized
    Chose Webex App
    Webex is more equal to teams than it is to Zoom. The only place where Webex falls short against teams is the homogenous experience. MS Teams, Word, Excel, etc all in the one place. While Webex handles these in a good way. MS has the upper hand on this sadly.
    Incentivized
    Chose Webex App
    Much better integration with phones and video terminals. End-to-end encryption and ease of use. Many things are much easier and more intuitive to do in Cisco Webex. Convenient management of security policies for the entire organization. Easily join a meeting from any device or …
    Incentivized
    Chose Webex App
    The Webex App is much more intuitive to use. It allows us to connect wirelessly to a video camera much faster, with just one click. Furthermore, its integrations are very beneficial for our daily work.
    Incentivized
    Chose Webex App
    We do use Teams for internal communications, but for external communications with vendors, contractors, etc., Webex has way more features to have productive meeting sessions. And aside from Teams, it has the lowest per-user cost with a great option for a full bundle of $25. It …
    Incentivized
    Chose Webex App
    During a meeting, I can pause screen sharing without needing to remove it. Voice cancellation is amazing in Webex, whereas Teams includes all noises. The organization of teams and groups, as well as calling and messaging, is way better. more widely used and can be accessed even …
    Incentivized
    Chose Webex App
    It's similar but Webex App has better calling.
    Incentivized
    Chose Webex App
    well as said it easy to use, deploy and operable
    cost effective too, can use more functionality compared to other
    user friendly GUI even for end users
    Incentivized
    Chose Webex App
    Webex App was already rolled out for calling & meetings
    Incentivized
    Chose Webex App
    It was a customer that only uses Webex App
    Incentivized
    Chose Webex App
    MS Teams has not been s user friendly for us especially when the app is not used
    Incentivized
    Chose Webex App
    We still use other apps as well. It's just that Webex is preferred by many enterprise clients.
    Incentivized
    Chose Webex App
    Webex app is being adopted in our manufacturing organization from decade and they are very habitual to use Webex rather than using other new app. Instant chat, file sharing, video calls or even setup meetings are so up to mark and simple that users across organization are using …
    Incentivized
    Chose Webex App
    I enjoy how it Webex can be used solely for phone calls or clients. I do use teams as my main source of communication for staff. So it is nice to have separate apps for different areas of my work life. I do wish there was a way to tell who was active or online. This would help …
    Incentivized
    Chose Webex App
    Webex is faster and easier than other tools.
    Incentivized
    Chose Webex App
    I find Webex as robust as Slack, which is an application that is sometimes used in smaller companies. It's good to have something similar to Slack in an enterprise-level application that is much better than Teams. It feels more cohesive and robust, and I really enjoy using it. …
    Incentivized
    Chose Webex App
    Webex just works better for us, it's easier to understand and also easier to make changes
    Incentivized
    Chose Webex App
    Webex stands out for its comprehensive features and enterprise level security that cater well to hybrid work environments. Webex app is a unified communication tool unlike other platforms.
    Incentivized
    Chose Webex App
    Webex App has a better ability to deliver encrypted, secure communication that the other products explored.
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    255 Answers
    93%
    Would buy again
    600 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    225 Answers
    98%
    Delivers good value for the price
    523 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    255 Answers
    94%
    Happy with the feature set
    606 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    144 Answers
    96%
    Lived up to sales and marketing promises
    380 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    174 Answers
    95%
    Implementation went as expected
    440 Answers
    TrustRadius Insights
    Microsoft TeamsWebex App
    Highlights

    TrustRadius
    Research Team Insight
    Published

    Cisco Webex Teams and Microsoft Teams are video conferencing and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools and integration with Microsoft Office. It is the successor to Skype for Business, which will be phased out in mid-2021.

    Cisco Webex Teams is part of the broader Cisco Webex family, acting as the suite’s go-to collaboration tool. In addition to standard web conferencing features, it also features tools that help with file sharing and team management.

    Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.


    Features

    Key features for Cisco Webex Teams include chat (both for teams and company-wide channels), video meetings, an interactive whiteboard, and file sharing. Cisco Webex Teams is particularly designed to integrate with existing calendar systems to facilitate the ease of scheduling meetings with various members of an organization. Cisco Webex Teams is suitable for those already familiar with other Cisco Webex products who want to stick with a familiar interface and system.

    Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.


    Limitations

    Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, both Microsoft Teams and Cisco Webex Teams need to be compared to alternatives that are easier to use out the gate and less memory intensive.

    One of the biggest limitations of Cisco Webex Teams according to users is its lack of integration with non-Cisco products. Reviewers commonly point out that while they enjoy Cisco Webex Teams for team chat and collaboration, they would still like to be able to use it alongside other web conferencing software. Cisco Webex Teams may not also have the most intuitive and easy-to-use interface compared to other collaboration platforms and may require more hands-on training if being newly adopted.

    Pricing

    Pricing for Cisco Webex Teams varies by the number of users for business-wide adoption. Cisco Webex Teams has a completely free client with more limited features than its full, paid version. Users of the free Cisco Webex Teams client can still expect unlimited team messaging, screen sharing, and up to 5GB in file sharing, but are limited on the number of participants on each call or video meeting. Free clients also miss out on features from the paid client such as administrative controls, SSO, and live support.

    Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

    Features
    Microsoft TeamsWebex App
    Project Management
    Comparison of Project Management features of Microsoft Teams and Webex App
    Feature
    Microsoft Teams
    8.2
    241 Ratings
    6% above category average
    Webex App
    8.3
    638 Ratings
    7% above category average
    Task Management8.1179 Ratings8.0362 Ratings
    Gantt Charts8.196 Ratings7.5173 Ratings
    Scheduling8.3208 Ratings8.7501 Ratings
    Workflow Automation8.4126 Ratings8.4244 Ratings
    Mobile Access8.2229 Ratings8.8600 Ratings
    Search7.6212 Ratings8.3512 Ratings
    Visual planning tools8.4143 Ratings8.5278 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Webex App
    Feature
    Microsoft Teams
    8.0
    251 Ratings
    0% above category average
    Webex App
    7.8
    680 Ratings
    2% below category average
    Chat9.0250 Ratings9.0670 Ratings
    Notifications8.4249 Ratings8.6661 Ratings
    Discussions8.7235 Ratings8.6612 Ratings
    Surveys8.2146 Ratings8.2349 Ratings
    Internal knowledgebase8.6157 Ratings8.3307 Ratings
    Integrates with GoToMeeting6.547 Ratings8.4152 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings2.1175 Ratings
    Integrates with Outlook9.1155 Ratings8.8381 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Webex App
    Feature
    Microsoft Teams
    8.2
    236 Ratings
    2% above category average
    Webex App
    8.0
    590 Ratings
    1% below category average
    Versioning8.6168 Ratings8.1361 Ratings
    Video files8.4202 Ratings8.5512 Ratings
    Audio files8.8200 Ratings8.6511 Ratings
    Document collaboration8.8216 Ratings8.4474 Ratings
    Access control8.6198 Ratings8.3376 Ratings
    Advanced security features8.5158 Ratings8.7390 Ratings
    Integrates with Google Drive5.353 Ratings5.1171 Ratings
    Device sync8.6172 Ratings8.5365 Ratings
    Best Alternatives
    Microsoft TeamsWebex App
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsWebex App
    Likelihood to Recommend
    8.6
    (329 ratings)
    8.6
    (747 ratings)
    Likelihood to Renew
    9.0
    (12 ratings)
    8.4
    (34 ratings)
    Usability
    8.7
    (114 ratings)
    8.9
    (393 ratings)
    Availability
    9.0
    (1 ratings)
    9.3
    (13 ratings)
    Performance
    8.0
    (1 ratings)
    7.7
    (12 ratings)
    Support Rating
    8.0
    (114 ratings)
    8.6
    (396 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (7 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.1
    (16 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (12 ratings)
    Product Scalability
    10.0
    (1 ratings)
    8.3
    (12 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (11 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.7
    (13 ratings)
    User Testimonials
    Microsoft TeamsWebex App
    Likelihood to Recommend
    Microsoft
    It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.
    Read full review
    Cisco
    It's perfect for project rooms for collaborative work, file sharing, quick reporting and incident handling, and initiating conversations via chat, voice, and video. Some more formal matters are better handled by email. There's a greater chance they won't get lost, and if we want to revisit them months or even years later, we'll be able to find them more easily.
    Read full review
    Pros
    Microsoft
    • All in one communication for Teams.
    • High quality and reliable both audio and video meetings.
    • Well organized and clear instant chat.
    • Excellent security features.
    • Beautiful integration with 3rd party tools and systems.
    • Perfect compatibility with windows ,android and iOS.
    • Allow meetings recordings for later us or sharing with teams that missed the live.
    Incentivized
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
    Read full review
    Cons
    Microsoft
    • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
    • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
    • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Usability
    Microsoft
    If you have the full Microsoft Office suite, it works really well because it's integrated well within its ecosystem, but if not, it can be annoying because it tries to open a shared file in the web versions of the file equivalents. The web version is also a bit slow, and the login is very difficult to handle if you have multiple Microsoft or Outlook accounts.
    Incentivized
    Read full review
    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
    Incentivized
    Read full review
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
    Incentivized
    Read full review
    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
    Incentivized
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    In-Person Training
    Microsoft
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
    Incentivized
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    Alternatives Considered
    Microsoft
    Microsoft Teams offers a much more integrated experience between their chat and video call function compared to Google Chat and Slack. Both other tools are much better for internal communications are they have simpler UI without other features. Whereas Microsoft Teams can be used for more critical conversations, particularly between external companies, and has been very useful in sales conversations which is what we chose it for when speaking to companies that work exclusively through Microsoft.
    Incentivized
    Read full review
    Cisco
    Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Cisco
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
    Incentivized
    Read full review
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    Microsoft
    • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
    • I had 100% show rate and attendance on all of my meetings in the past 6 months.
    • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.
    Incentivized
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    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
    Incentivized
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    ScreenShots