What users are saying about
Top Rated
287 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
6047 Ratings
Top Rated
287 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
6047 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Slack ranks higher in 1 feature set: Project Management

Project Management

7.9

ClickUp

79%
8.1

Slack

81%
ClickUp ranks higher in 9/14 features

Task Management

9.1
91%
52 Ratings
7.7
77%
148 Ratings

Resource Management

7.1
71%
17 Ratings
N/A
0 Ratings

Gantt Charts

7.7
77%
39 Ratings
7.9
79%
53 Ratings

Scheduling

7.8
78%
18 Ratings
7.4
74%
111 Ratings

Workflow Automation

6.8
68%
15 Ratings
7.9
79%
121 Ratings

Team Collaboration

8.3
83%
52 Ratings
N/A
0 Ratings

Support for Agile Methodology

8.5
85%
38 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

9.0
90%
33 Ratings
N/A
0 Ratings

Document Management

7.4
74%
46 Ratings
N/A
0 Ratings

Email integration

7.0
70%
12 Ratings
N/A
0 Ratings

Mobile Access

7.8
78%
15 Ratings
9.3
93%
240 Ratings

Timesheet Tracking

7.9
79%
37 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
8.4
84%
241 Ratings

Visual planning tools

N/A
0 Ratings
7.8
78%
78 Ratings

Professional Services Automation

5.9

ClickUp

59%

Slack

Feature Set Not Supported
N/A
ClickUp ranks higher in 1/1 features

Project & financial reporting

5.9
59%
10 Ratings
N/A
0 Ratings

Communication

ClickUp

Feature Set Not Supported
N/A
8.4

Slack

84%
Slack ranks higher in 8/8 features

Chat

N/A
0 Ratings
9.7
97%
260 Ratings

Notifications

N/A
0 Ratings
9.0
90%
257 Ratings

Discussions

N/A
0 Ratings
9.2
92%
251 Ratings

Surveys

N/A
0 Ratings
7.8
78%
144 Ratings

Internal knowledgebase

N/A
0 Ratings
7.5
75%
145 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
7.7
77%
79 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.6
86%
138 Ratings

Integrates with Outlook

N/A
0 Ratings
8.0
80%
92 Ratings

File Sharing & Management

ClickUp

Feature Set Not Supported
N/A
8.4

Slack

84%
Slack ranks higher in 8/8 features

Versioning

N/A
0 Ratings
8.5
85%
103 Ratings

Video files

N/A
0 Ratings
8.4
84%
208 Ratings

Audio files

N/A
0 Ratings
8.5
85%
203 Ratings

Document collaboration

N/A
0 Ratings
8.3
83%
166 Ratings

Access control

N/A
0 Ratings
8.0
80%
147 Ratings

Advanced security features

N/A
0 Ratings
8.3
83%
124 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.8
88%
162 Ratings

Device sync

N/A
0 Ratings
8.7
87%
162 Ratings

Attribute Ratings

  • ClickUp is rated higher in 1 area: Support Rating
  • Slack is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

8.6

ClickUp

86%
52 Ratings
9.2

Slack

92%
260 Ratings

Likelihood to Renew

9.0

ClickUp

90%
1 Rating
9.1

Slack

91%
15 Ratings

Usability

9.0

ClickUp

90%
6 Ratings
9.2

Slack

92%
28 Ratings

Support Rating

9.3

ClickUp

93%
53 Ratings
7.6

Slack

76%
122 Ratings

Implementation Rating

ClickUp

N/A
0 Ratings
10.0

Slack

100%
4 Ratings

Likelihood to Recommend

ClickUp

I personally really like ClickUp. It can be set up to different project management styles, such as Agile. You can work in sprints and other scenarios. I feel it's a very versatile software platform that allows for lots of customization for different organization types. We even use it for product support cases that come in through our CMSs.
Anonymous | TrustRadius Reviewer

Slack

Slack is best suited for scenarios when you need to start a conversation with any person you know or don't know. Because notification are quite fast and possibility of getting replies on DM is more than any email.Also Slack it's less appropriate for cases when you need to share large files/codes, because you can't view all the data without downloading it in your system.
Sanjit Prasad | TrustRadius Reviewer

Pros

ClickUp

  • This software organizes and categorizes different projects in an excellent manner. It allows color-coding of different categories of a project as main headers with subtasks underneath
  • It allows sorting and filtration of tasks with priority. This enables the project team to work on urgent tasks first
  • It supports mass editing of projects. This is achieved through the selection of multiple project lines, changing their due date, setting their priority and performing other modifications at the same time
Judy Hellen | TrustRadius Reviewer

Slack

  • Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
  • Third-party app integration ( Integration with Asana, Gmail, JIRA, GIFy, etc.)
  • Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
Anonymous | TrustRadius Reviewer

Cons

ClickUp

  • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
  • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
  • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
McKay Salisbury | TrustRadius Reviewer

Slack

  • You can have a voice call with you team. But, it's better to have a video call function.
  • Sometimes it's hard to find the direct message in threads.
  • When opening the software and app. The refresh rate after logging in is slow.
  • If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.
Marvin Malinao | TrustRadius Reviewer

Pricing Details

ClickUp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per month per seat

ClickUp Editions & Modules

Edition
Free$0.00
Unlimited$9.00 ($5.00)2
Business$19.00 ($12.00)2
Business Plus$29.00 ($19.00)2
EnterpriseContact Sales
  1. none
  2. per member per month (annual contract pricing)
  3. none
Additional Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

ClickUp

ClickUp 9.0
Based on 1 answer
We are pleased with using ClickUp and it's cost effectiveness. We are very likely to stick with ClickUp.
Ravinder Gupta | TrustRadius Reviewer

Slack

Slack 9.1
Based on 15 answers
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Anonymous | TrustRadius Reviewer

Usability

ClickUp

ClickUp 9.0
Based on 6 answers
With previous tools we used, we had to conduct a fairly extensive onboarding process with any new employees we hired. ClickUp is so simple to use that we really only need a 30-minute meeting to show new employees how to use it and they're off to the races. The drag/drop function is nearly universal which makes it extremely easy to move things around and stay organized.
Brittany Bartoli | TrustRadius Reviewer

Slack

Slack 9.2
Based on 28 answers
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Anonymous | TrustRadius Reviewer

Support Rating

ClickUp

ClickUp 9.3
Based on 53 answers
ClickUp provides all the support you need over email. The customer service is excellent. I didn't interact with the support team too much as there was rarely an issue that I needed help with. However, when I did need help they were excellent.
Anonymous | TrustRadius Reviewer

Slack

Slack 7.6
Based on 122 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickUp

No score
No answers yet
No answers on this topic

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickUp

For the first few years, ClickUp was a bit green and all over the place. It was a bit of a mess at first but now they've really finessed their process, UI and UX and it looks great. The biggest solution they provided was a better price point with larger solutions for feature sets.
Jay Miller | TrustRadius Reviewer

Slack

Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
Anonymous | TrustRadius Reviewer

Return on Investment

ClickUp

  • Has increased the project management performance
  • Has [allowed] us to organize day to day work in a better way thanks to its workload views
  • Has allowed us to increase clients interest and participation in the projects allowing us to invite them to the account limiting the access to only their projects
Anonymous | TrustRadius Reviewer

Slack

  • Positive -> Easier collaboration as and when required with the ease of use of the tool.
  • Negative -> Too much communication (partly because of the ease of use) which might result in introducing a lack of structure and makeing it overly informal.
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison