ClickUp is a productivity platform that brings together work apps, data, and workflows. Also presented as a Converged AI Workspace, ClickUp eliminates work sprawl to provide context and a single place for humans and agents to work together. The platform currently boasts over 20 million users worldwide.
$0
per month per seat
Smartsheet
Score 8.3 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
ClickUp captured all the best features from all those tools. The hierarchy beats them all. In Basecamp, Trello and Asana, you have to check each board or project to see what is happening there. The Butler automation in Trello does not match what ClickUp can do. Airtable is …
Verified User
Project Manager
Chose ClickUp
We used ClickUp because if offered the most versatility, while still remaining functional and efficient for our entire company. ClickUp offers features that save time for every team member, and it was very easy to implement and integrate within our company.
Verified User
Employee
Chose ClickUp
I personally haven't been exposed to any similar sites or programs so I can't speak fully to this question.
Verified User
Manager
Chose ClickUp
We were limited with the way Basecamp was designed. ClickUp allowed us to fully customize the experience to fit our needs. This also helped us be able to identify projects with a unique number/letter sequence, which helped us to better archive completed work on shared servers.
They all are in one place, ClickUp. The cost-benefit analysis pointed out that ClickUp would be able to drive an improvement in the department and teams' collaboration at a lower cost.
Verified User
Employee
Chose ClickUp
Although I did enjoy some of the other competition, ClickUp made the most sense for our team. It provides robust tools, an easy interface, and the support we need.
We selected ClickUp firstly for the ease of use of the platform. It was very simple and easy to understand. We also liked how ClickUp offered "Guest" seats for free so we could allow many employees to only view information in ClickUp without having to pay for a full license. …
ClickUp had far more features and was easier to use than any of the other platforms we evaluated. It continues to "stand the test of time" as our organization rolls out new ideas for project management. It's flexibility and ease of use keeps it ahead of the game. ClickUp's …
Verified User
Project Manager
Chose ClickUp
I selected ClickUp because of two reasons: 1. It's simple to use 2. It's economical
ClickUp has greater flexibility - particularly in the views than all the other software we've tried. The ability to see tasks for yourself or your team or multiple teams is incredibly powerful for accountability and focus on priorities.
I love that there are more advanced features like checklists, subtasks, recurring due dates, custom fields, time-tracking, docs, task-linking, goals, dashboards, users & teams, email integration, integration customizations, automation, various view options, filtering & sorting, …
We selected ClickUp because it seemed to pull in the best of all the tools we evaluated. We also really liked how customizable it is since our processes don't always line up with the industry standard.
Smartsheet is well organized and easy to manipulate to a business's needs. While ClickUp has some similar features, it has a higher learning curve, and is not as intuitive. Smartsheet is also well supported, and is constantly being developed. ClickUp is new, and I don't …
Asana and monday.com are typical project management tools where resources can be tracked based on the tasks, etc. Smartsheet does exactly the same but additionally allows people outside of PM to automate their data collaboration with other employees. The solutions that …
Verified User
Project Manager
Chose Smartsheet
I prefer the more traditional usability of Smartsheet. It's like Microsoft Project or Excel, but far easier for my organization to access. We don't currently have it set up as our resource manager or integrate it with our timesheets (our problem, not Smartsheet), and I think …
Great for project management, reoccurring task management, building trackers and keeping track of what everyone is up to. Like all software that has great functionality, having solid governance and control over access is essential. I recommend ensuring that your admins/owners have a close eye on what is going on across the space or it can turn into an unmanageable nightmare.
Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
It has been a game-changer in terms of project tracking, as animation is a demanding product that requires multiple layers of analysis, revisions, tracking, scheduling, etc. ClickUp simplifies many approvals as anyone can easily add items, and you can tag the people who need to look at them.
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.
I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
Start small. Don’t try to build the most elaborate plans first. Resist the urge to get into Gantt charts if no one is used to them. Just get work written, add dates and assignees, and start getting used to it. If you did not use a work management tool before, you need to be gracious with yourself about the fact that you likely do not have the muscle memory for working this way yet. But you will get there.
And leverage people who know it if possible. Look for ClickUp experts and vendors. They can really supercharge your effectiveness at building the tool out and speed up the process.
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
I did not make the decision to move to ClickUp, but I did provide feedback and hear feedback from our internal team about how ClickUp centralizes a lot of the company wides resources into one space. I feel that ClickUp provides more dynamic workflow building beyond Jira and Karbon, and tasks and questions are more searchable cross team, causing more time saved and less time reaching out to ask for an update. All Apps have their individual strengths, but ClickUp has it all live together in one space, making it easier overall for searching and updating items internally as a team.
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
Before ClickUp, my team would have multiple different project trackers, all in different locations, formatted in different ways. ClickUp has allowed us to move all those trackers into one location with a specified template and the ability to directly link tasks to tickets. This has greatly impacted project deliveries in a very positive way.
The time tracking feature of ClickUp has been amazing for our development team. Instead of them having to track in a separate document or at the end of every day, try to remember what they worked on and when, they instead can just hit a timer button on the ticket and go off to work. This alone has saved time and improved the accuracy of tracked time to projects.
