ConnectWise RMM vs. Oracle Observability and Management vs. TeamViewer

It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

Incentivized

If you are using the Oracle database or services in Oracle Cloud, Observability and Management is a must-use service. Many components of O&M service are free, and the others are not that expensive either

Incentivized

Helpful for organized IT teams supporting multiple manufacturing warehouse zones. Useful for training, auditing, and meeting ISO/quality or compliance documentation requirements. False positives can lock users out unexpectedly, particularly common when supporting remote home users. Session connections can be interrupted, which is painful when configuring warehouse automation systems and printers that require a restart.

Incentivized

• Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
• Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
• Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.

Incentivized

• Ability to aggregate a lot of data sets in a single place, allowing for better visualization of key information. Ability to customize the data views and export to PDF/Excel is great. Love the simplicity of creating dashboards and the intuitiveness, as well as the fast turn-around of projects. Customization of the views is essential for us because every user wants to different view because they consume data differently. This makes our users consume their data effectively.
• Great self-service analytics solution with an excellent presentation layer. Easy to generate reports, integrate and customize. The interface is very clear and minimalist which is refreshing. It enables you to pull and analyze data faster than many of the other platforms. The ability to drill down is phenomenal...there are layers to everything and it's amazing to realize how deep Oracle can let you go.
• Ability to analyze large data sets and the ability to create intuitive, easy to understand reports. The best feature is its user-friendly and intuitive GUI which I use daily to pull my data from the Oracle database. Oracle Cloud Analytics doesn't have many steps to complete the setup on the cloud and in no time dashboards and reports are made available to users that want to them.
• Ability to integrate and pull data from other Oracle applications -Mobile data reporting capabilities to always stay in-the-know related to data and critical applications reporting. Ability to build a portal on top of the Analytics Cloud to create a custom, unique experience for our clients.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• It runs heavy on the resources of the computer.
• Sometimes the Updates are a little behind.
• The message tab open up in the background.

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• Oracle Application Performance Monitoring has a steep learning curve for new users.
• The user interface can be improved to make it more friendly.

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• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

Oracle Observability and Management is a valuable tool for monitoring, troubleshooting, and capacity planning

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

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Steady connection and easy quick connect and disconnect

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The product management team is very responsive. They are on LinkedIn and Twitter, responding to your questions and offering ideas. I have not opened an Oracle support ticket for this product yet

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.

Incentivized

Oracle Analytics Cloud is an enterprise solution and can't be compared apple-to-apple with a data visualization tool like Tableau. This is not the same use at all. Before selecting Oracle Analytics Cloud, it is most important to consider the data you are looking to collect and how you plan to visualize it. Other tools like Tableau and microstrategy feel smoother to work with, have better UI's and are quicker when processing data. It is also important to think through how you will use the data across your organizations. Can have a steep learning curve but once you are well trained on this tool, the possibilities are endless. The tool is highly customizable and will generate what you design it to generate. If you are having issues with reports and analytics, it is most likely due to data quality issues. Oracle Analytics Cloud also benefits by adding Essbase in it, to perform multi-dimensional analytics.

Incentivized

Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. ScreenConnect was not a good fit for us and did not seem to work well.

Incentivized

I've rarely had problems with the product.

• Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
• BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
• NOC services for the servers are the best. Support is on top of the server for anything needed.

Incentivized

• Reduced security threats.
• Saves time taken in fixing issues.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized