Likelihood to Recommend Cvent Event Management has streamlined our processes, allowing a small staff to manage our events effortlessly. From event set-up through feedback, the software integrates all elements, reducing duplication of effort. Our contact database tracks our membership, allowing us to charge the appropriate registration cost and send event emails based on registration type. Using the Attendee Hub App, we have eliminated the paper program and communicate instantaneously with our attendees. Printing the badges onsite has allowed us to keep registration open longer and gain more attendees.
Read full review With the help of Webex Webinars, creating interactive sessions has become very simple. One great thing about Webex Webinars is the option to engage the audience. We can create polls, create some NPS-related surveys, introduce live polling, create emoji reactions, etc. within the webinar platform, which helps us understand the pulse of the user.
Read full review Pros Registration platform can handle nearly any need. Event websites are easy to build and support customization. Support is available in multiple formats should you run into issues. There is a large user community where you can reach out for ideas and help. Read full review Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it. Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation. Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host. Read full review Cons Allowing more in depth paths for registration questions (i.e. drill-down questions as needed) Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization. Read full review There always seems to be room for video quality improvement (not a necessity, but would be nice) Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature The mobile app should be able to track meetings a user has been invited to, but does not do so (yet) Read full review Likelihood to Renew We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost
Read full review Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
Read full review Usability Overall, Cvent Event Management is a highly usable platform, with a user-friendly interface and a wide range of features and tools to help plan, promote, and manage events. The platform is designed to be intuitive, allowing users to easily navigate and access the various features and functionalities. One of the key benefits of Cvent Event Management's usability is its high level of customization. The platform offers a range of customization options, allowing users to tailor the platform to their specific needs and branding. This can include custom registration forms, event websites, email communications, and more. Additionally, Cvent Event Management provides robust data analytics and reporting, enabling users to gain insights into attendee behavior, event performance, and ROI. The platform also offers real-time reporting, which can be particularly useful during an event, allowing organizers to monitor attendance and event progress. While there may be a learning curve for some of the more advanced features, overall, the platform is highly usable and intuitive and we have had positive experiences with the platform's usability, citing its ease of use, customization options, and comprehensive feature set as key benefits.
Read full review My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
Read full review Reliability and Availability Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment
Read full review WebEx is available 24/7, as long as the user has a reliable internet connection and the WebEx servers are up (they are typically up when we need it).
Read full review Performance When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
Read full review Fast, reliable, and consistent performance
Read full review Support Rating I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
Read full review I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
Read full review In-Person Training Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
Read full review Online Training I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
Read full review Implementation Rating It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
Read full review The implementation process was fairly simple and straightforward
Read full review Alternatives Considered Eventbrite is not able to handle the complex registration forms that Cvent can. It does not collect as much information, cannot produce the save level of reports, and does not allow for multi-leveled and/or multiple registration types within one form. Being able to offer, and compare, those is vital to determining our ROI and event planning efforts. Additionally,
Eventbrite does not provide as many customizable options or branding opportunities.
Read full review We actually prefer MS teams as its now easier to chat; manage virtual backgrounds, better audio, and overall more features and tools. Given we actually use MS teams for daily meetings now, it led to us also using MS Events. As a result, we began to consolidate to only using MS teams for both daily meetings and MS events for larger meetings - in lieu of Webex Events
Read full review Scalability We use Cvent for many different clients and events. It's very easy to customize the experience for the event that you need
Read full review The scalability is really easy
Read full review Return on Investment Positive ROI: See which registrants [participated] Positive ROI: See survey results from the feedback survey pushed at or after an event Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events! Read full review Allowed us to keep our product development moving forward during the pandemic. Reduced our travel costs by hosting virtual events. Allows us to host more events because of reduced cost over in-person events. Helps us with faster time to market on features as we can quickly set up and host a focus group. Read full review ScreenShots