Gavagai vs. Neuton

Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.

Incentivized

The machine learning modeling and time-series forecasting are the best things that Neuton's platform provides. Researchers in the field of healthcare, marketing and various other industries can use this platform to get more in-depth insights into the dataset that they have been working on. Neuton.ai is going to bring in image detection and text analysis in the future which makes the perfect choice for people from product management profiles and various Data Science backgrounds.

• Simplifies text data.
• Lets you customise your dashboard.
• Sentiment analysis
• Supports 47+ languages

Incentivized

• Exploratory Data Analysis
• Machine learning modeling
• Time Series forecasting

• Auto generated filters based on the data uploaded.
• Adding more Indian regional languages.
• Competitive pricing

Incentivized

• User Onboarding with Google cloud platform is the most confusing part, this can be definitely be improved
• UI of the platform
• Front end of the website seems simple, little more features can be added so that people or users can navigate to various pages and know more about the platform

I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.

Incentivized

• Helps save man hours.
• Reduces the effort required to analyse big data.
• Helps to act upon areas of improvement faster.
• Indicates the strengths or things that are particularly liked by your customers.

Incentivized

• We have had 2% increase in our market reach using the EDA from the Neuton's Platform