GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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Webex Meetings
Score 8.7 out of 10
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Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for …
Go to is the only VoIP system we have ever tested. Teams is just more widely used and preferred in the business world for meetings and screen sharing, and several of our customers and contacts send us meetings in Teams, so for that reason alone, it is our preferred product. For …
Older telephony technology can be extremely difficult to understand and Admin. I can't say enough about the UI with GoTo as one does not need any IT experience to Administrate this tool.
Some providers are very eager to catch a sale and not help you once you are locked in. I found with GoTo Connect the merchant support team to be very helpful and easy to get a hold of.
Goto Connect is way better than ooma, mainly in customer service. Ooma, however, integrates with my CRM, and I miss that. I need for GTC to integrate with Vertafore's Agency Zoom platform
It is very similar, but with even easier administration which allows administration with a smaller IT Team. One of the main reason we selected GoTo Connect was for its cost and feature packed admin panel.
Almost non comparable. Microsoft nickel and dimes you for licensing that is not overly clear. Any change to the teams phone system can take upwards of 48 hours sometimes leaving clients without a phone system for that time. No dialing through phone trees when on a conference …
Go-To was the more cost-effective option between these. They also had the closest alignment to our goals and what we needed for our company without going overboard. We are happy with our decision and will continue to recommend Go-To.
GoTo Connect is a higher-quality product. It is easy to use and easy to integrate with our other systems. We have been looking into different programs (there are so many) and GoTo Connect has a more professional interface.
You could evaluate Zoom phone or right by eight or RingCentral or Microsoft Teams with full capabilities those are all suitable alternatives. Make sure you understand the monthly service fees, and the cost for the telephones are needed for the service as they do very …
I just find it simpler easier to visualize the screen and nobody has any problem connecting. Unlike Teams which is tricky on mobile devices and many people are accessing the meetings from mobile devices.
Webex is the only product that allows us to integrate our existing infrastructure and collaboration solutions right out of the box. We use On-Prem Call Manager and Unity Connection for Voicemail. Everything integrates in Webex seamlessly. If we were to switch to one of the …
I'd say the adoption of the Microsoft Teams product really drove us away from Webex Meetings. I think just the ease of use of users using the Microsoft Suite and what teams initially went in for at our company, which was really just a chatting tool, and now it's turned into …
Webex Meetings had the immediate call functionality, where this functionality is lagging in GMeet and Zoom, where it stands on top among its competitors. Webex Meetings has good-quality audio and video. The screensharing option in Webex Meetings is also really good. The …
They all handle collaboration and meetings well and all offer various experiences. On the whole I wouldn't say any one of the products stand out against the other so it would have to come down to ease of integration, installation an costing. Webex Meetings holds its own well …
Webex Meetings is almost incomparable more so because of the integration options and its variety of features that makes teamwork, collaboration and communication smooth.
Overall, Webex does a pretty good job. Google meet ultimately ranks high because of how most schools utilize Google Apps to drive most of the digital learning environment and how teams integrates with a free LMS like Google Classroom. However, Zoom offers a lot of features and …
Webex compares well with GoToMeeting software. It has excellent options, the go-to meeting app. It works well with the quality of connected hardware controls, like audio and video services. The chat and recording services work better, making it stand out in the industry. Works …
Webex works best for my work against all the tools we use. Helps in communication as well as better collaboration with everyone. Especially meeting clients has been great via Webex Meetings. Project team uses it mostly and find effective at all times. Project managers use it to …
Webex interface is great and beats many other software available in the market. It has better audio and video controls and provides a great way to share screen. The team has not raised concerns using Webex and has been satisfied using it yet. I believe the Webex has helped us …
We still use a combination of a few collaboration softwares. Webex offers the most enterprise-grade tools compared to its competitors. Many of our top market clients recommend and insist on Webex primarily for security and privacy reasons. The experience has always been smooth …
I like them much better. I think Zoom caused us a lot of issues for people with time and people couldn't be their own manager. We just had a lot of problems with Zoom. That's what we primarily used before this. So it has caused us a lot of problems in the past. So WebEx is way …
We are using Webex Meetings from last few years. Webex emphasizes data security and offers a stable connection, which is crucial for enterprise communications. Webex offers a suite of tools including screen sharing, virtual backgrounds, breakout rooms, real-time captions, and …
Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.
The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music
We have a global and diverse team with different devices and operating systems. Webex works smoothly on all of them and everyone can collaborate in real-time saving a lot of time and effort, making meetings much more productive.
We can easily capture discussion points and decisions for future reference, without the need for manual note-taking. It helps us in smaller group discussions and brainstorming sessions within the main meeting itself.
I can even tailor the layout to suit the meeting's purpose and agenda. Webex is intuitive and easy to navigate, even for non-technical users, joining and scheduling meetings is a smooth process.
Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Webex is going in a direction which is going to make it incompatible with how we use it. They're more interested in developing the gimmicky AI features and leaving behind the core ability to share documents and allow participants to annotate and save annotated shared documents and other features that were what made it the best choice for classrooms.
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
In-person training offers the benefit of personalized instruction. Users have the chance to ask specific questions and work through any challenges directly with an instructor. This hands-on learning style can be incredibly valuable for those who learn better through interaction. With in-person training, participants can receive instant feedback and troubleshooting assistance for any technical issues they encounter during the session. This makes it easier to resolve issues on the spot rather than waiting for online support.
The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for separate chat apps. Now my team manages client calls, texts, and meetings from one single screen. It just makes life so much easier.
The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
I can speak to multiple departments at my organization using Webex Meetings. It has been, and continues to be, our longest online meeting software. It has been deployed across the organization and each department uses it. As I have mentioned, our monthly all-organization Town Halls are hosted on Webex. We have also used it to broadcast a panel-based speaker event.
Cost Savings have been realized from reducing hardware .
We are all able to collaborate remotely and it has been seamless and easy to setup.
I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
Our clients and teams like the solution and have been using it for years.
Tiered pricing could improve the cost for SMBs, but the ROI is still great for what we use Webex for.
The install base using the product and its features saves us money in not using other solutions that are not as flexible, saving us money in annual license fees.
From a global meeting and conference perspective, no significant issues cause scheduling and participation problems.
We can grow usage of tool and not break the budget.
Team leadership finds it cost effective, but can be improved.
