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Highrise CRM (discontinued) vs. Pipedrive vs. SAP Sales Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    SAP Sales Cloud

    Score8.7 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Editions & Modules
    Highrise
    $4.00
    Per User Per Month
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Considered Multiple Products
    Discontinued Products
    No answer on this topic
    Pipedrive Inc.
    No answer on this topic
    SAP
    Chose SAP Sales Cloud
    SAP Sales Cloud vs. HubSpot = HubSpot is better out of the box, cheaper for smaller teams, and easier to maneuver without having to upgrade much in terms of cost to win more deals. SAP Sales Cloud is generally more expensive than other providers like HubSpot or Pipedrive, but …
    Incentivized
    Chose SAP Sales Cloud
    Compared to other CRMs, I have found SAP Sales Cloud much more helpful and easier to be able to filter views of contacts and monitoring of pipeline performance is very intuitive with a great user interface. Our sales team is highly dependent on it for opportunities, quotes, …
    Incentivized
    Chose SAP Sales Cloud
    I believe SAP Sales Cloud can only be compared to Salesforce in the category market they serve larger organizations with significant deals, extensive pipelines, and long sales cycles. Hubspot is catching up, though, so the future will tell. Feature-wise, SAP Sales Cloud …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    22 Answers
    91%
    Would buy again
    120 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    21 Answers
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    22 Answers
    96%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    17 Answers
    93%
    Lived up to sales and marketing promises
    98 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    16 Answers
    89%
    Implementation went as expected
    99 Answers
    Features
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    SAP Sales Cloud
    8.5
    153 Ratings
    8% above category average
    Customer data management / contact management00 Ratings8.724 Ratings8.3145 Ratings
    Workflow management00 Ratings7.821 Ratings8.8147 Ratings
    Territory management00 Ratings6.514 Ratings8.2131 Ratings
    Opportunity management00 Ratings8.365 Ratings9.0143 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.864 Ratings8.2137 Ratings
    Contract management00 Ratings8.317 Ratings7.9134 Ratings
    Quote & order management00 Ratings7.314 Ratings8.7134 Ratings
    Interaction tracking00 Ratings8.521 Ratings8.9138 Ratings
    Channel / partner relationship management00 Ratings7.116 Ratings8.5132 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    SAP Sales Cloud
    8.9
    131 Ratings
    14% above category average
    Case management00 Ratings4.76 Ratings8.8126 Ratings
    Call center management00 Ratings1.15 Ratings9.2115 Ratings
    Help desk management00 Ratings3.16 Ratings8.9116 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    SAP Sales Cloud
    8.1
    132 Ratings
    5% above category average
    Lead management00 Ratings7.549 Ratings8.1131 Ratings
    Email marketing00 Ratings7.613 Ratings8.1113 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    SAP Sales Cloud
    8.3
    144 Ratings
    8% above category average
    Task management00 Ratings7.964 Ratings8.4136 Ratings
    Billing and invoicing management00 Ratings4.15 Ratings8.4114 Ratings
    Reporting00 Ratings8.263 Ratings8.2132 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    SAP Sales Cloud
    8.4
    142 Ratings
    9% above category average
    Forecasting00 Ratings7.719 Ratings8.1132 Ratings
    Pipeline visualization00 Ratings8.268 Ratings9.0133 Ratings
    Customizable reports00 Ratings7.516 Ratings8.1137 Ratings
    Customization
    Comparison of Customization features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    SAP Sales Cloud
    8.2
    139 Ratings
    7% above category average
    Custom fields00 Ratings8.664 Ratings7.9139 Ratings
    Custom objects00 Ratings8.554 Ratings7.9132 Ratings
    Scripting environment00 Ratings1.04 Ratings8.6115 Ratings
    API for custom integration00 Ratings7.646 Ratings8.2124 Ratings
    Security
    Comparison of Security features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    SAP Sales Cloud
    9.2
    142 Ratings
    9% above category average
    Single sign-on capability00 Ratings6.112 Ratings9.3136 Ratings
    Role-based user permissions00 Ratings7.360 Ratings9.1136 Ratings
    Social CRM
    Comparison of Social CRM features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    SAP Sales Cloud
    9.1
    99 Ratings
    19% above category average
    Social data00 Ratings1.15 Ratings8.799 Ratings
    Social engagement00 Ratings1.15 Ratings9.495 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    SAP Sales Cloud
    8.5
    118 Ratings
    12% above category average
    Marketing automation00 Ratings3.67 Ratings8.3114 Ratings
    Compensation management00 Ratings3.54 Ratings8.794 Ratings
    Platform
    Comparison of Platform features of Highrise CRM (discontinued) and Pipedrive and SAP Sales Cloud
    Feature
    Highrise CRM (discontinued)
    -
    Ratings
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    SAP Sales Cloud
    8.2
    123 Ratings
    7% above category average
    Mobile access00 Ratings8.261 Ratings8.2123 Ratings
    Best Alternatives
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Likelihood to Recommend
    9.0
    (10 ratings)
    8.0
    (72 ratings)
    8.5
    (164 ratings)
    Likelihood to Renew
    8.2
    (9 ratings)
    8.0
    (3 ratings)
    8.1
    (15 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (25 ratings)
    7.0
    (10 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.5
    (15 ratings)
    5.8
    (13 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    7.6
    (4 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.6
    (124 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Highrise CRM (discontinued)PipedriveSAP Sales Cloud
    Likelihood to Recommend
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    Pipedrive Inc.
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Discontinued Products
    No answers on this topic
    Pipedrive Inc.
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Discontinued Products
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    Pipedrive Inc.
    No answers on this topic
    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization