What users are saying about
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Top Rated
5871 Ratings
574 Ratings
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Score 7.5 out of 100

Slack

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Top Rated
5871 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Slack ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.3

HipChat (discontinued)

73%
8.1

Slack

81%
Slack ranks higher in 7/7 features

Mobile Access

7.3
73%
98 Ratings
9.2
92%
234 Ratings

Search

7.2
72%
104 Ratings
8.4
84%
234 Ratings

Task Management

N/A
0 Ratings
7.7
77%
142 Ratings

Gantt Charts

N/A
0 Ratings
8.0
80%
51 Ratings

Scheduling

N/A
0 Ratings
7.5
75%
107 Ratings

Workflow Automation

N/A
0 Ratings
8.1
81%
116 Ratings

Visual planning tools

N/A
0 Ratings
7.9
79%
75 Ratings

Communication

7.3

HipChat (discontinued)

73%
8.5

Slack

85%
Slack ranks higher in 7/8 features

Chat

7.7
77%
134 Ratings
9.7
97%
252 Ratings

Notifications

7.7
77%
132 Ratings
9.1
91%
249 Ratings

Discussions

6.5
65%
112 Ratings
9.2
92%
243 Ratings

Surveys

8.0
80%
36 Ratings
7.9
79%
139 Ratings

Internal knowledgebase

7.0
70%
43 Ratings
7.4
74%
139 Ratings

Integrates with GoToMeeting

7.0
70%
23 Ratings
8.0
80%
75 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.7
87%
131 Ratings

Integrates with Outlook

N/A
0 Ratings
8.3
83%
87 Ratings

File Sharing & Management

6.3

HipChat (discontinued)

63%
8.5

Slack

85%
Slack ranks higher in 8/8 features

Video files

6.5
65%
86 Ratings
8.5
85%
200 Ratings

Audio files

6.8
68%
74 Ratings
8.7
87%
196 Ratings

Access control

6.5
65%
61 Ratings
7.9
79%
142 Ratings

Advanced security features

5.8
58%
51 Ratings
8.2
82%
121 Ratings

Integrates with Google Drive

6.0
60%
28 Ratings
8.9
89%
156 Ratings

Device sync

6.0
60%
56 Ratings
8.8
88%
157 Ratings

Versioning

N/A
0 Ratings
8.6
86%
99 Ratings

Document collaboration

N/A
0 Ratings
8.2
82%
161 Ratings

Attribute Ratings

  • HipChat (discontinued) is rated higher in 1 area: Likelihood to Renew
  • Slack is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

6.8

HipChat (discontinued)

68%
135 Ratings
9.2

Slack

92%
252 Ratings

Likelihood to Renew

9.8

HipChat (discontinued)

98%
2 Ratings
9.2

Slack

92%
15 Ratings

Usability

7.2

HipChat (discontinued)

72%
8 Ratings
9.1

Slack

91%
28 Ratings

Support Rating

7.0

HipChat (discontinued)

70%
10 Ratings
7.7

Slack

77%
122 Ratings

Implementation Rating

8.4

HipChat (discontinued)

84%
6 Ratings
10.0

Slack

100%
4 Ratings

Product Scalability

7.2

HipChat (discontinued)

72%
10 Ratings

Slack

N/A
0 Ratings

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Slack

I can be on a phone call and still answer questions without being interrupted. This helps with increasing the opportunities for us to serve our clients. Instead of having to update my status because of a meeting, Outlook is connected. Saves me a few steps of changing status or calls getting transferred while I am in a meeting.
Anonymous | TrustRadius Reviewer

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Slack

  • Excellent in terms of tracking new and upcoming orders for business.
  • Create various channels to manage your team and departments.
  • The User Interface (UI) is friendly.
  • Portable and to use. They both have software, website and application.
  • Excellent in terms of fast communication with employer, team and co-workers.
Marvin Malinao | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Slack

  • Reflecting the availability status of an individual based off of integration with other products e.g., Microsoft Outlook. Currently, it does indicate that there is a meeting on Outlook but syncing the status takes it a step further.
  • Search feature can be made better with the ability to search based on a certain criteria like a Person etc. This feature is not as mature as it can be.
Anonymous | TrustRadius Reviewer

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 9.8
Based on 2 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Slack

Slack 9.2
Based on 15 answers
Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.
Anonymous | TrustRadius Reviewer

Usability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 8 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Slack

Slack 9.1
Based on 28 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 10 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Slack

Slack 7.7
Based on 122 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 6 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Slack

Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
Anonymous | TrustRadius Reviewer

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Slack

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Slack

  • Slack has significantly improved team collaboration and communication, and as a result, a large number of users are now able to communicate more effectively.
  • It's easier to handle remote work with Slack because it's so simple to do so. On small projects, better communication and collaboration are essential.
  • When it comes to business environments, Slack is the best. Saving time by automating routine tasks is one benefit of the technology's existence.
Mst Rahima Khatun | TrustRadius Reviewer

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