Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.4 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
HipChat (discontinued)Slack
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
HipChat (discontinued)Slack
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
HipChat (discontinued)Slack
Considered Both Products
HipChat (discontinued)
Chose HipChat (discontinued)
Slack is way better, although it may be cost prohibitive for our team.
Chose HipChat (discontinued)
HipChat might have a slight edge over Flowdock because of the larger number of integrations available in the marketplace. Otherwise Flowdock is a way better tool out of the box. It has the best solution for separating multiple conversations/threads in the same room. It's email …
Chose HipChat (discontinued)
Slack is more fun to use, however, each channel you open doesn't feel like something you want to close, so they stack up quickly. Hipchat feels much more focused.
Chose HipChat (discontinued)
HipChat stacks up really well against Slack. Many of the same features, look and feel and performance. Although we have about half of us on Mac and half on PC and several times we hear complaints of the desktop app not connecting soon after updates are released. Slack also …
Chose HipChat (discontinued)
Hipchat was selected by my superiors and works fine, though we are limited to the free version with only 10k message history. I prefer Slack or Telegram, though Telegram would require quite a bit of customization, Slack is a superior, cheaper option to Hipchat.
Chose HipChat (discontinued)
At the time we looked at Slack there wasn't an on-premise option. Hipchat also had a better client at the time. We had issues with notifications on Slack.
Chose HipChat (discontinued)
We left HipChat because of ongoing support issues and it didn't seem to be exactly, cutting edge. We now use Slack which seems to be much more in line with our organization as a whole. The features we use on slack were not offered at the time on HipChat and I think they had …
Chose HipChat (discontinued)
HipChat offers a good advantage for organizations looking for a low cost communication tool. The integration is easy and widely supported by many forums. Though, the technical issues are less reliable. Due to technical failures, Slack and Skype take the cake. Slack offers many …
Chose HipChat (discontinued)
Slack is by far a better alternative, and HipChat was only developed as an alternative to Slack. It certainly falls short. The platform is not user-friendly, it is generally a bit buggy, and it doesn’t organize conversation threads in an efficient way like Slack does.
Chose HipChat (discontinued)
At the time, our organization was using Jabber for communication, which wasn't suited well for teams. HipChat brought a ton of great features when moving from Jabber, such as the ability to make rooms for each of our projects.

Rocket Chat is an open-source Slack clone, which …
Chose HipChat (discontinued)
Slack is better developed then HipChat. It's better and faster for connecting with people. HipChat is also good but needs to be developed. The company has to update their software regularly to reach the level where Slack is now.
Chose HipChat (discontinued)
HipChat really cannot compete with Slack so it doesn't surprise me that they've purchased the code base from Atlassian. As I mentioned earlier in the review it's screen sharing, video/audio quality and file transfers abilities are almost universally done better by the …
Chose HipChat (discontinued)
I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more …
Chose HipChat (discontinued)
We selected HipChat because it was an enterprise solution to our organization. It allowed us to connect our enterprise ticketing software (which was used for everything) to communicate updates/patches and solutions to our clients. HipChat was a great tool because we were able …
Chose HipChat (discontinued)
Aside from HipChat we used Slack and Cisco Spark. Cisco Spark doesn't look as outdated as Hipchat but still is very limited with integrations and requires a paid version to take full advantage of it. Mobile version of Cisco Spark is limited and doesn't have many settings. Slack …
Chose HipChat (discontinued)
I used HipChat in a company which was pro "open source" and another one which is pro Atlassian.
For the "open source" company I was not involved in the decision of selecting HipChat but I know that the integration with Jenkins and other internal tools were drivers for selecting …
Chose HipChat (discontinued)
We used hipchat because it is part of the Atlassian family of products, so integration was probably the easiest than if we went with something else. It's easy to for non-technical people to pick up and start using without much difficulty and allows flexibility in customization, …
Chose HipChat (discontinued)
Hipchat works about as well as the other products (Skype and Google Chat). The other products have the advantage of video chat embedded into the system. I couldn't see HipChat as a stand alone product, we mainly use it because it matches with other software like JIRA, though …
Chose HipChat (discontinued)
I haven't evaluated any similar products. HipChat is really just perfect for the Atlassian user. Before my company used HipChat we were using Google Hangouts.
Chose HipChat (discontinued)
Hipchat behaves equally good among several other platforms used at my company (OSX, Windows, Linux). It brings us the possibility to integrate with most of our used tools, and the cost is lower than other options. Chat history and encryption makes it easier to find previous …
Chose HipChat (discontinued)
Now using Slack and it kicks ass over HipChat for so many things. It's worth the expensive price.
Slack
Chose Slack
I think Slack kills it when compared to HipChat. Slack's mobile app, groups, provisioning, and integrations capabilities are what set them apart.
Chose Slack
Slack is definitely the marketplace leader for chat / digital communication. Overall Slack has done a very good job of making communication and collaboration easy and non-disruptive. The biggest feature that sets Slack apart from the other tools is the clean interface and …
Chose Slack
Slack has better integration than HipChat and better mobile apps and mobile notifications.
Chose Slack
HipChat would be Slack's biggest competition, Slack has it beat in reliability and set-up time, if only Slack could adopt some of the features HipChat provides, such as the ability to edit typos and change the layout it would be much better. In my team, I chose Slack over HipCh…
Chose Slack
Slack has very useful and nice capabilities within its channels and integrations, but more sometimes can be less. Distraction can be a very bad factor for busy channels, and that might lead indirectly to losing information, especially since many users can set "snooze" on …
Chose Slack
I hated HipChat. It was clunky, not userfriendly, and just didn't work for us. Slack is the standard in this industry and we'd never go to a different option.
Chose Slack
HipChat is the first chat tool that I learned and still use to this day. I am most comfortable with its interface and the team I use it with is trained to communicate there consistently. Slack was introduced to me later as we expanded into working with other teams within our …
Chose Slack
I find that even though Slack is more expensive, it is way more simple, organized and straightforward than HipChat. Also, Slack has a much better performance on most mobile devices. Togther with that, HipChat has way less interations with other softwares than Slack, and these …
Chose Slack
I like Slack better than the competitors I know of. HipChat had a superior search if I recall correctly. Otherwise, Slack is a cleaner and more fun version of the chat system.
Chose Slack
We selected Slack because HipChat was being deprecated, and we needed to migrate to something else. Slack was the closest product in comparison to what we had tested. There were pains in migrating, but after all, was completed, it was pretty close to the same functionality and …
Chose Slack
If the recipient is not online then Skype doesn't work properly. Similarly, we missed some notifications on HipChat so Slack is much better these.
Chose Slack
Slack is another level. It integrates well with a great variety of third-party services. The huddle feature is great for starting a discussion quickly. The way channels and messages are organized is better.
Chose Slack
Due to the notification systems of the other tools, we shifted to Slack. Sometimes HipChat was showing duplicate messages and sometimes the order was messed up. Similarly with Skype, if the other guy is online then the message was delivered but if not, they did not have a good …
Chose Slack
Slack is far and away much better. It's quick and reliable. Something simple like having more emojis has made it much better just from that standpoint not to mention the other functions to be able to have a web call or set up groups and/or various channels, etc...
Chose Slack
Because of the notifications, we used to use another tool and that tool does not alert you when you have new messages.
Chose Slack
Overall I think it has the best collection of features in an easy to use interface that feels familiar to most people. I believe it is the only one that allows you to be a part of multiple teams and toggle between that with a simple click, which is great for our organization.
Chose Slack
Slack has a much easier to understand interface, less loading time and overall a faster/cleaner feel, also provide few additional functionalities to make usage even easier, faster and productive. Nicer to the eye also.
Chose Slack
Slack blows its competition out of the water, especially the voice call quality: it's second-to-none. Also, it has the most thorough integration support in the business.
Chose Slack
Sococo was much more of a "virtual office" with separate visual rooms where you could see people were talking or hanging out. Eventually the call quality and reliability ended up sinking Sococo for us as a company especially since it was a cost per user and we had many users …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HipChat (discontinued)Slack
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
7% below category average
Slack
7.9
394 Ratings
1% above category average
Mobile Access7.397 Ratings9.2381 Ratings
Search7.2103 Ratings8.2379 Ratings
Task Management00 Ratings7.7248 Ratings
Gantt Charts00 Ratings7.061 Ratings
Scheduling00 Ratings7.8206 Ratings
Workflow Automation00 Ratings7.9223 Ratings
Visual planning tools00 Ratings7.2149 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Slack
8.6
404 Ratings
7% above category average
Chat7.7132 Ratings9.6404 Ratings
Notifications7.7130 Ratings8.9400 Ratings
Discussions6.5110 Ratings9.2391 Ratings
Surveys7.834 Ratings8.2244 Ratings
Internal knowledgebase7.043 Ratings7.7244 Ratings
Integrates with GoToMeeting7.023 Ratings8.5111 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.5184 Ratings
Integrates with Outlook00 Ratings8.3122 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
Slack
8.4
378 Ratings
3% above category average
Video files6.585 Ratings8.5334 Ratings
Audio files6.873 Ratings8.5329 Ratings
Access control6.660 Ratings8.2244 Ratings
Advanced security features5.949 Ratings8.1209 Ratings
Integrates with Google Drive6.027 Ratings8.8213 Ratings
Device sync6.055 Ratings9.1268 Ratings
Versioning00 Ratings8.0180 Ratings
Document collaboration00 Ratings8.1265 Ratings
Best Alternatives
HipChat (discontinued)Slack
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Slack
Likelihood to Recommend
6.8
(133 ratings)
9.3
(404 ratings)
Likelihood to Renew
9.8
(2 ratings)
9.4
(20 ratings)
Usability
7.2
(8 ratings)
9.9
(29 ratings)
Support Rating
7.1
(7 ratings)
1.0
(65 ratings)
Implementation Rating
8.4
(3 ratings)
10.0
(2 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
-
(0 ratings)
User Testimonials
HipChat (discontinued)Slack
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Read full review
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Read full review
Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
Read full review
Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review
Salesforce
No answers on this topic
Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Read full review
Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
Read full review
ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).