Likelihood to Recommend Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review Rippling shines in companies that prioritize streamlined HR operations and user-friendly experiences. It's ideal for: Growing companies: Easily manage HR as teams expand. Efficiency seekers: Automate tasks to save time and resources. Simple HR needs: Focus on core functionalities without overwhelm. Rippling might not be best for: Highly complex HR: Unique processes may require specialized solutions. Cloud-based hesitation: Some prefer traditional on-premises systems. Large international workforce: Current focus is on the US.
Read full review Pros Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Clean UI - there is no ambiguity about what function each button will perform. Very easy to navigate. It is not difficult to find what is being looked for. Single location for multiple functions. This is great for me as there is one central hub for all professional admin matters. Saving me valuable time that I can better spend on more pressing work matters. Read full review Cons More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review The immediate learning curve of working with workflows and recipes Building Reports from scratch can be fairly tedious and time consuming. Not streamlined because of having to drill down click by click. I am still mystified by all of the formulas that can be used to make custom reports. Rippling is robust and it takes a lot to learn what it can really do. Read full review Likelihood to Renew Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review Rippling continues to innovate and amaze me with their new innovations and features. Product feedback is taken seriously so I always give it whenever I can and end up seeing results. Rippling is the new wave of HRIS that cannot compare against others in the industry just due to the fact they are super user friendly!
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review Great product, easy to use. We've had great employee buy in at this point, and want to continue to partner with Rippling to make the live of our employees easier, more productive, and get them back to the professional roles they are good at, while offering the administrative support they need through an HRIS.
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
Read full review Support Rating I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
Read full review Overall customer support for Rippling have been excellent anytime that I have emailed. Their team responds usually within the day and have a great explanation on the issue and the recommendation on how to proceed going forward. I feel that the person that responds actually have a vested interest and truly cares about the issue/problem that you have.
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Alternatives Considered I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review Proof was much more convoluted and not easy to maneuver. Also all the platforms could not relate to each other and so nothing was streamlined in its approach. Also things seemed to lag and was not very up to date when it needed to be. I feel rippling has simplified their processes
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review Return on Investment When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review The organization of information increased the business efficiency Employee can search for themselves, leaving HR to do the things they need to be productive Access 24/7 thru mobile app allows employee to function when they have the opportunity leaving the normal work hours for other business. Read full review ScreenShots