LogicMonitor vs. NinjaOne

I would not recommend it to smaller businesses or MSPs that deal with small accounts. The cost to benefit ratio is not great for those. It's usually a good fit for larger organizations that can benefit from all the features LogicMonitor offers where the price point might be acceptable.

Incentivized

NinjaOne has been amazing in getting patching done. What has put it above and beyond though is its scripting. It natively works with batch, powershell, and shellscript. This means custom scripting is simple and fast. Some times, especially with shellscripts, they do not run properly but in comes direct access to the different tools from the computer screen. Being able to connect to a system using powershell, CMD, or Shell means you can directly input commands and not rely on a script for those one off issues.

Incentivized

• I think the best feature is the SaaS itself. The availablity at a webpage makes things really up to speed on the ever expanding cloud platforms taking over.
• It also doesn't boggle up the space in your email boxes sending consistent messages that aren't as critical as they should be. It simply expresses just the facts.
• Finally the ability to oversee all operations over a single customizable window pane makes it extremely intuitive and convenient.

Incentivized

• Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
• Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
• Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.

Incentivized

• Integration capabilities with PSA/Ticketing Tools lack customization for multiple calls/actions per alert function
• Netflow/traffic analytics could show endpoints vs. IPs for all the popular ones, ex: Facebook, youtube, Netflix, etc.
• GUI could be beautified...think Apple OS and easy buttons. Some of the navigation is cumbersome
• Reports function ... cumbersome, drag and drop would be lovely since properties to not auto-populate

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live

Incentivized

Auvik did not provide historical data and could not monitor as many device types as LM. We found the Auvik collector to be more "buggy" and have had less issues with LM. We do feel that Auvik had a better network topology map and would clearly show device relationship. That is really the only advantage that Auvik has over LM.

Incentivized

NinjaRMM was easier to work with, better on price, and had less complicated software. Install was simple and use is a breeze. All the other vendors cost more and didn't have everything I wanted all in one place. Also, I like to support local companies when possible or at least work with companies in the same time zone, which they are both.

Incentivized

LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• We are currently tracking more things that, in another way, were not possible to identify and correct.
• We work more efficiently because we first resolve the critical incidents and then continue with the less relevant ones.
• Some alerts are quite difficult to resolve and the documentation sometimes did not guide to resolve the problems.

Incentivized

• Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
• Pos - Have deployed ticketing to end users for better tracking of issues
• Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -

Incentivized