LogicMonitor vs ScienceLogic SL1

• LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
• LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
• LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.

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• Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
• Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
• "Power Packs" - The built-in packages provide a good level of out of the box functionality.

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• It's not "easy", but it's the "easiest" of all the tools we've used
• One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
• No integrations with IT Glue, AutoTask Configuration Items, Warranty Master or other MSP Tools

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• Taking the auto backup of the devices will be one feature I would like to see in it.
• Running the script on the devices feature will be very useful.
• Firing the command on set of devices will be an added advantage.

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• It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
• Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
• LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.

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• Flexibility in multi-tenancy allows us to tweak individual customers to allow us to properly alert and avoid SLA penalties for over-ticketing.
• Provides performance data to reduce overall ecosystem costs in various platforms, such as over or undersized AWS resources.
• Helps to maintain uptime and detect issues before they can become a full-blown outage, causing loss of faith from customers which ultimately hurts the bottom line.

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