Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogicMonitor
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.N/A
ScienceLogic SL1
Score 8.6 out of 10
Enterprise companies (1,001+ employees)
ScienceLogic is a system and application monitoring and performance management platform. ScienceLogic collects and aggregates data across and IT ecosystems and contextualizes it for actionable insights with the SL1 product offering.
$7.50
per month per node
Pricing
LogicMonitorScienceLogic SL1
Editions & Modules
Pro (up to 199 devices)
Contact sales team
Enterprise (200+ devices)
Contact sales team
Website Monitoring
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
LogicMonitorScienceLogic SL1
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
More Pricing Information
Community Pulse
LogicMonitorScienceLogic SL1
Considered Both Products
LogicMonitor
Chose LogicMonitor
LogicMonitor does config saves and netflow out-of-the-box, while other products we have evaluated did not. That is a huge advantage in my business, as we sell these two things as a service.
Chose LogicMonitor
LogicMonitor is a SaaS based tool and if I talk about SaaS products only then there are very few market players in this area. LogicMonitor is best out of all the other tools in terms of monitoring capability, inclusive of all infra into one single monitoring solution, Out Of …
Chose LogicMonitor
We did a fairly in-depth market analysis of options, evaluated 9 and then went to RFQ against a final 3. They are all sound and comparable choices against our requirements and in fact, because of some of the weaknesses that we found LogicMonitor had around SNMP trap handling, …
Chose LogicMonitor
Their UI was much clunkier, and much harder to maintain than logicmonitor.
Chose LogicMonitor
We found that LogicMonitor was the best solution overall due to it's cost and completeness of solution. Support was also superior
ScienceLogic SL1
Chose ScienceLogic SL1
ScienceLogic offers more flexibility in custom development than SolarWinds especially, and edges out LogicMonitor slightly. It also offers support for more technologies than either LogicMonitor or SolarWinds. ScienceLogic has longevity in the monitoring space, notably compared …
Chose ScienceLogic SL1
ScienceLogic SL1 is a good tool for being a mile wide and two inches deep--it does a majority of things well, but the aforementioned tools are not only more expensive but cater to specific trades. Prognosis is centered around collab--LogicMonitor and Nimsoft being server/cloud, …
Chose ScienceLogic SL1
LogicMonitor can get more granular and easier to create dynamic applications.
Chose ScienceLogic SL1
Compared to the above tools, I find ScienceLogic SL1 is more efficient (not cost-wise) in monitoring standards, and I feel very comfortable handling the day-to-day activities. Based on features, it can be compared with LogicMonitor but monitoring checkpoints alignment is a bit …
Chose ScienceLogic SL1
Quick deployment, easy administration, customization flexibity, AIOPS capabilities like anomaly detections, Correlations etc.. are good and quick support on tech issues
Chose ScienceLogic SL1
We liked the roadmap and growth that ScienceLogic SL1 had aligned. Functions and features from our previous product were pretty well aligned, but the cost was a huge impact on decision.
Chose ScienceLogic SL1
ScienceLogic SL1 offered the best combination of deployment flexibility, extensibility, and widespread support.
Chose ScienceLogic SL1
ScienceLogic met our critical requirements best in terms of replacing the (alerting and ticketing) solution central to our project.
Chose ScienceLogic SL1
We ran a complete examination on whether ServiceNow or SL1 was more appropriate for our business. We factored in: Existing infrastructure, Implementation cost, license cost, ongoing support costs, and other factors. Major results of this exercise were that we had 10+ years of …
Chose ScienceLogic SL1
Surpasses them and we choose SL because the bid price was awesome.
Top Pros
Top Cons
User Ratings
LogicMonitorScienceLogic SL1
Likelihood to Recommend
8.5
(147 ratings)
8.4
(177 ratings)
Likelihood to Renew
7.9
(6 ratings)
8.4
(15 ratings)
Usability
8.1
(30 ratings)
8.9
(10 ratings)
Availability
9.1
(1 ratings)
8.4
(11 ratings)
Performance
9.1
(1 ratings)
8.2
(11 ratings)
Support Rating
8.2
(112 ratings)
8.8
(18 ratings)
In-Person Training
8.2
(1 ratings)
9.0
(2 ratings)
Online Training
7.3
(1 ratings)
7.7
(2 ratings)
Implementation Rating
9.1
(5 ratings)
7.9
(52 ratings)
Configurability
9.1
(1 ratings)
8.0
(5 ratings)
Contract Terms and Pricing Model
7.1
(5 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
8.5
(14 ratings)
Product Scalability
9.1
(1 ratings)
8.0
(1 ratings)
Professional Services
7.3
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
10.0
(2 ratings)
Vendor pre-sale
9.1
(1 ratings)
10.0
(2 ratings)
User Testimonials
LogicMonitorScienceLogic SL1
Likelihood to Recommend
LogicMonitor
We would have random issues where sometimes a switch would die and we would lose configurations. With Logic Monitor, we were able to have the latest configuration changes synced and never had to worry about misconfiguration on the new switch. It saved us countless of hours of work, to include mass deployments of new equipment during a refresh.
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ScienceLogic
For the last ten years, ScienceLogic SL1 has been my go-to recommendation for monitoring platforms. Its ease of learning curve and its out-of-the-box capabilities provide a majority accurate representation of alerting expectations with their eagerness to offer customizable solutions for one-off needs.
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Pros
LogicMonitor
  • Granular data and metrics on all types of systems WITH graphical display
  • Range of products supported is vast and way more robust than our legacy mon tool
  • Customization abounds, and a lot of options to really make it work for customer nuances - a must for an MSP-used tool
  • Dashboards are key for internal management as well as providing MSPs a view and value add
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ScienceLogic
  • Automation in terms of alert and ticket enrichment with diagnostic details
  • Incident ticket reduction, reducing operations workload
  • Alerting and ticketing
  • Account team is outstanding, very supportive on issues and with feature requests
  • Support is great, especially on the critical issues when you need them
  • ScienceLogic aggressively pursues customer engagement and improvements.
  • Recently added ChatOps and Ideas Boards are examples
  • Dynamic application and Powerpack framework enables quick build and share and as such many community built Powerpacks are available
Read full review
Cons
LogicMonitor
  • Training videos for SQL Server for example, some errors are difficult to solve.
  • When you disable an alert, it disappears for a short time, and then it is activated it comes again.
  • Sometimes it is needed to have a guide to solve the issues reported by LogicMonitor.
Read full review
ScienceLogic
  • Cisco ACI Monitoring has some challenges with Rest APIs as we are facing some issue with the endpoint alerting which we don't have a way to properly snooze.
  • Alerts or KPIs needs to be flexible so it can adept easily while we migrate form any other tool in the market.
  • Tool should provide Flexibility locally in the configuration so that we don't have to alter the Global settings until/unless thing is required on a Global span.
Read full review
Likelihood to Renew
LogicMonitor
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
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ScienceLogic
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
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Usability
LogicMonitor
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
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ScienceLogic
Product is capable of monitoring different
technologies like OS, MS Infra apps, cloud services, Databases, network etc...
this can be a single solution for most of the technologies end to end monitoring

It is more flexible for customization and
support is good
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Reliability and Availability
LogicMonitor
No answers on this topic
ScienceLogic
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
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Performance
LogicMonitor
No answers on this topic
ScienceLogic
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
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Support Rating
LogicMonitor
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
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ScienceLogic
So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
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In-Person Training
LogicMonitor
Add good training
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ScienceLogic
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
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Online Training
LogicMonitor
The training is good but room to improve
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ScienceLogic
Only cover the basic, the most powerfull part of the tool was not covered.
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Implementation Rating
LogicMonitor
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
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ScienceLogic
I've not been too involved with this portion. SL1 fails to find all the devices to be monitored and has actually taken a very long time. I'm very unsure if this is an SL1 problem or the single individual our company has implemented to the product. My company began implementing this product 10 months ago, and it has just recently been added to production and utilized by the NOC.
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Alternatives Considered
LogicMonitor
Auvik did not provide historical data and could not monitor as many device types as LM. We found the Auvik collector to be more "buggy" and have had less issues with LM. We do feel that Auvik had a better network topology map and would clearly show device relationship. That is really the only advantage that Auvik has over LM.
Read full review
ScienceLogic
Agentless monitoring is the best part of ScienceLogic SL1 monitoring, which is asked for by all the customers. UI is good and easy to handle. Port status from ScienceLogic SL1 collectors is easy even with bulk servers. The overall product is good for basic INFRA monitoring. Managing customer requirements is also achievable.
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Contract Terms and Pricing Model
LogicMonitor
LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.
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ScienceLogic
No answers on this topic
Scalability
LogicMonitor
No answers on this topic
ScienceLogic
Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
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Professional Services
LogicMonitor
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
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ScienceLogic
No answers on this topic
Return on Investment
LogicMonitor
  • It has definitely provided value in catching metrics on all machines.
  • It is great to have one place to go to quickly find metrics on any machine in our enterprise.
  • Showing longer term trending is very helpful and has replaced some home-grown reporting that we previously had to maintain to have that functionality.
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ScienceLogic
  • we are still in the process of implementation
  • after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now
  • I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers
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