LogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption.
$30
per month
LogMeIn Rescue
Score8.2 out of 10
N/A
LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
Pricing
LogMeIn Pro
LogMeIn Rescue
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Remote Device Support
$149
per month per seat
Rescue Enterprise
Contact Us
Offerings
Pricing Offerings
LogMeIn Pro
LogMeIn Rescue
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
All plans are billed annually.
Discount available for annual pricing. Contact sales for Enterprise pricing.
Software Engineer in Information Technology at ProfitSword, LLC (Hospitality, 51-200 employees)
Chose LogMeIn Pro
LogMeIn Pro, unlike their other competitors, has the fastest connection to a remote desktop connection and the bandwidth is always reliable (the connections have not dropped for the most part) which gives us the ability to complete tasks on time or ahead of time. Moreover, …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Owner in Customer Service at We Teach, Computer Educational Services (Computer Hardware, 1-10 employees)
Chose LogMeIn Pro
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Office Manager & Employee Affairs in Corporate at American Kingpin Specialists, LLC - American Kingpin Specialists of Florida, LLC (Transportation/Trucking/Railroad, 11-50 employees)
Chose LogMeIn Pro
Cisco SSL VPN is great for a large corporation with the resources to invest in a more customization system. LogMeIn Pro remains accessible to the small, or single owner businesses looking for a remote access alternative with a very small financial footprint.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
GoTo formerly LogMeIn
Verified User
Chose LogMeIn Rescue
When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Information Technology Analyst in Information Technology at Client Solution Architects (Information Technology and Services, 51-200 employees)
Chose LogMeIn Rescue
The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto …
LogMeIn Rescue offers a range of products tailored to various remote access use cases. LogMeIn Pro and LogMeIn Rescue both enable remote desktop access, but serve distinct remote access situations.
LogMeIn Pro can serve as a more fo a self-service remote access tool for non-IT specialists to use, most commonly in SMBs. Users can access their own desktops remotely, as well as office IoT devices like printers and other devices that facilitate day-to-day office work. In contrast, LogMeIn Rescue is specialized for remote IT support.
Features
LogMeIn Pro and Rescue both have strengths tailored to their respective use cases.
LogMeIn Pro is for less technically specialized users who need to remotely access their own devices. While can also function as a support tool, it uniquely enables more casual end-users to access their own desktops or secondary office resources, such as printers. Reviews highlight Pro’s excellent file transfer and management capabilities, which are crucial for end-user functionality. Its native integration with LastPass also makes password management across devices much easier.
LogMeIn Rescue is the ideal LogMeIn product for remotely supporting internal and external end-users. The tool is designed to serve a business’s internal users and customers alike. To facilitate this wide audience, Rescue offers multiple methods through which end-users can enable remote access to their devices. It also allows for configurable permissions levels so support specialists can perform all of the necessary support actions.
Limitations
There are some drawbacks to LogMeIn Pro and Rescue worth keeping in mind.
LogMeIn Pro is perceived to be relatively expensive by many reviewers. The cost may be more of a limiting factor if users are not able to make use of the full range of capabilities that Pro offers. Pro’s performance on Mac devices is also lower than PC counterparts. This weakness is particularly pronounced in quality of life factors like screen resolution.
On the other hand, LogMeIn Rescue is not designed for line of business users to self-serve remote access. For example, implementing the tool as an administrator or as the remote accessor is more difficult than simply installing the support agent as an end-user. The user interface also lacks the aesthetics and user-friendliness that non-specialists would expect in their day-today-day tools.
Pricing
LogMeIn Pro has three pricing plans. Pro for Individuals, priced at $30/month, allows access for up to 2 computers, remote access and printing, file storage, and multi-monitor displays, plus a free license to LastPass Premium. The Power Users plan, at $70/month, allows access for up to 5 computers and 3 free LastPass Premium licenses. The Small Businesses plan, at $129/month, adds access for up to 10 computers and 5 LastPass Premium licenses.
LogMeIn Rescue is priced at $108.25/month/license, with $37.50/month/license for mobile support as an add-on.
Features
LogMeIn Pro
LogMeIn Rescue
Remote Administration
Comparison of Remote Administration features of LogMeIn Pro and LogMeIn Rescue
Feature
LogMeIn Pro
9.2
19 Ratings
15% above category average
LogMeIn Rescue
8.4
209 Ratings
2% below category average
Screen sharing
9.917 Ratings
00 Ratings
File transfer
9.718 Ratings
8.6188 Ratings
Instant message
8.013 Ratings
8.1128 Ratings
Secure remote access with Smart Card authentication
10.05 Ratings
00 Ratings
Access to sleeping/powered-off computers
8.817 Ratings
9.363 Ratings
Over-the-Internet remote session
10.018 Ratings
00 Ratings
Initiate remote control from mobile
8.813 Ratings
00 Ratings
Remote management of servers & workstations
9.716 Ratings
00 Ratings
Remote Active Directory® management
10.011 Ratings
00 Ratings
Centralized management dashboard
10.014 Ratings
00 Ratings
Session record
9.713 Ratings
8.6144 Ratings
Annotations
6.27 Ratings
8.666 Ratings
Monitoring and Alerts
8.412 Ratings
00 Ratings
Multi-platform remote control
9.315 Ratings
00 Ratings
Security
Comparison of Security features of LogMeIn Pro and LogMeIn Rescue
Feature
LogMeIn Pro
-
Ratings
LogMeIn Rescue
9.4
4 Ratings
7% above category average
Role-based user permissions
00 Ratings
9.44 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of LogMeIn Pro and LogMeIn Rescue
Feature
LogMeIn Pro
-
Ratings
LogMeIn Rescue
8.4
2 Ratings
5% above category average
Third-party software integrations
00 Ratings
8.42 Ratings
Remote Access
Comparison of Remote Access features of LogMeIn Pro and LogMeIn Rescue
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
