LogMeIn Pro by GoTo vs. LogMeIn Resolve

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

Incentivized

LogMeIn Resolve is great for ad-hoc remote support with end users or customers that need on-demand assistance. The unattended support function makes it easy to connect to devices within an organization and provides several options on starting up the session that were not available with previous services. I can log in remotely to my work PC and black out the screen, so any sensitive information remains confidential.

Incentivized

• Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
• Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
• Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.

Incentivized

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• Slow customer service - we know more about their product than whoever we talk to whenever we call in
• It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
• Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.

Incentivized

• It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
• A batch file that launches a network connection and the program at the same time.

Incentivized

It works great

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.

Incentivized

Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.

Incentivized

Always there as long as there is an internet connection

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

It loads quickly,

Incentivized

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Incentivized

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost

Incentivized

GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging colors of GoTo Resolve in comparison to the other competitiors.

The view is a little blurry. The resolution could be better

Incentivized

• Save time
• Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
• It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems

Incentivized

• GoTo Resolve has dropped our overall expenditures for the GoTo product line by 80%. We were at one point paying for Assist, Webinar, Meeting, and Connect... and were able to drop three and keep the latter with Resolve to meet all of our needs.
• GoTo Resolve would likely have an even greater ROI if we actually utilized many of it's other features, such as the HelpDesk and device management. Being a smaller company, we don't have a need for a ticketing system and things of that nature.
• The reporting feature contains an amazing amount of useful information about the remote sessions conducted.

Incentivized