168 Ratings
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Score 7.7 out of 100
77 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Commerce, part of Adobe Commerce Cloud
7.5
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Magento Commerce, part of Adobe Commerce Cloud
7.3
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product management
Magento Commerce, part of Adobe Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Bulk product upload
Magento Commerce, part of Adobe Commerce Cloud
7.4
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Branding
Magento Commerce, part of Adobe Commerce Cloud
6.2
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Mobile storefront
Magento Commerce, part of Adobe Commerce Cloud
8.1
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product variations
Magento Commerce, part of Adobe Commerce Cloud
8.1
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Magento Commerce, part of Adobe Commerce Cloud
7.2
SAP Commerce Cloud (formerly SAP Hybris)
7.5
Visual customization
Magento Commerce, part of Adobe Commerce Cloud
8.1
SAP Commerce Cloud (formerly SAP Hybris)
7.3
CMS
Magento Commerce, part of Adobe Commerce Cloud
7.3
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Online Shopping Cart

Magento Commerce, part of Adobe Commerce Cloud
5.9
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Abandoned cart recovery
Magento Commerce, part of Adobe Commerce Cloud
5.6
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Magento Commerce, part of Adobe Commerce Cloud
6.2
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Magento Commerce, part of Adobe Commerce Cloud
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Magento Commerce, part of Adobe Commerce Cloud
7.0
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Magento Commerce, part of Adobe Commerce Cloud
6.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Magento Commerce, part of Adobe Commerce Cloud
5.5
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Magento Commerce, part of Adobe Commerce Cloud
4.6
SAP Commerce Cloud (formerly SAP Hybris)
8.8
SEO
Magento Commerce, part of Adobe Commerce Cloud
7.8
SAP Commerce Cloud (formerly SAP Hybris)
7.6

eCommerce Business Management

Magento Commerce, part of Adobe Commerce Cloud
7.8
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Magento Commerce, part of Adobe Commerce Cloud
8.5
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Order processing
Magento Commerce, part of Adobe Commerce Cloud
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Magento Commerce, part of Adobe Commerce Cloud
7.4
SAP Commerce Cloud (formerly SAP Hybris)
8.9
Shipping
Magento Commerce, part of Adobe Commerce Cloud
7.3
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Magento Commerce, part of Adobe Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Pros

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 4.6
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Online Training

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
No answer on this topic is available.

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud Editions & Modules

Edition
Magneto Commerce Starter$1,6001
Magneto Commerce ProContact sales team
  1. per month
Additional Pricing Details

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Magento Commerce, part of Adobe Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Magento Commerce, part of Adobe Commerce Cloud
9.8
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Magento Commerce, part of Adobe Commerce Cloud
9.0
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Reliability and Availability

Magento Commerce, part of Adobe Commerce Cloud
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Magento Commerce, part of Adobe Commerce Cloud
9.0
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
4.6

Online Training

Magento Commerce, part of Adobe Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Magento Commerce, part of Adobe Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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