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Top Rated
116 Ratings
206 Ratings
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Score 8 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management
  • Adobe Commerce (Magento Commerce) and SAP Commerce Cloud are tied in 1 feature set: Online Payment System

Online Storefront

7.6

Adobe Commerce (Magento Commerce)

76%
8.1

SAP Commerce Cloud

81%
SAP Commerce Cloud ranks higher in 7/9 features

Product catalog & listings

8.0
80%
31 Ratings
8.5
85%
37 Ratings

Product management

7.8
78%
32 Ratings
8.5
85%
38 Ratings

Bulk product upload

6.6
66%
27 Ratings
8.3
83%
38 Ratings

Branding

8.4
84%
28 Ratings
7.7
77%
37 Ratings

Mobile storefront

8.7
87%
30 Ratings
7.0
70%
36 Ratings

Product variations

7.6
76%
30 Ratings
8.9
89%
38 Ratings

Website integration

7.6
76%
30 Ratings
8.8
88%
38 Ratings

Visual customization

7.3
73%
32 Ratings
7.7
77%
36 Ratings

CMS

6.8
68%
31 Ratings
7.3
73%
37 Ratings

Online Shopping Cart

7.0

Adobe Commerce (Magento Commerce)

70%
9.1

SAP Commerce Cloud

91%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

6.8
68%
26 Ratings
9.5
95%
15 Ratings

Checkout user experience

7.2
72%
31 Ratings
8.6
86%
36 Ratings

Online Payment System

9.2

Adobe Commerce (Magento Commerce)

92%
9.2

SAP Commerce Cloud

92%
Adobe Commerce (Magento Commerce) ranks higher in 1/1 features

eCommerce security

9.2
92%
31 Ratings
9.2
92%
33 Ratings

eCommerce Marketing

6.5

Adobe Commerce (Magento Commerce)

65%
7.7

SAP Commerce Cloud

77%
SAP Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

7.7
77%
30 Ratings
8.9
89%
37 Ratings

Personalized recommendations

5.7
57%
27 Ratings
6.9
69%
35 Ratings

SEO

6.1
61%
27 Ratings
7.3
73%
33 Ratings

eCommerce Business Management

7.7

Adobe Commerce (Magento Commerce)

77%
8.4

SAP Commerce Cloud

84%
SAP Commerce Cloud ranks higher in 5/5 features

Multi-site management

8.7
87%
26 Ratings
9.3
93%
37 Ratings

Order processing

8.5
85%
31 Ratings
9.1
91%
37 Ratings

Inventory management

7.8
78%
31 Ratings
8.1
81%
33 Ratings

Shipping

7.3
73%
29 Ratings
7.8
78%
35 Ratings

Custom functionality

6.1
61%
31 Ratings
7.6
76%
38 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Adobe Commerce (Magento Commerce) and SAP Commerce Cloud are tied in 2 areas: Usability, Implementation Rating

Likelihood to Recommend

7.5

Adobe Commerce (Magento Commerce)

75%
40 Ratings
8.4

SAP Commerce Cloud

84%
43 Ratings

Likelihood to Renew

9.8

Adobe Commerce (Magento Commerce)

98%
8 Ratings
10.0

SAP Commerce Cloud

100%
1 Rating

Usability

9.0

Adobe Commerce (Magento Commerce)

90%
1 Rating
9.0

SAP Commerce Cloud

90%
2 Ratings

Availability

10.0

Adobe Commerce (Magento Commerce)

100%
4 Ratings

SAP Commerce Cloud

N/A
0 Ratings

Performance

9.0

Adobe Commerce (Magento Commerce)

90%
2 Ratings

SAP Commerce Cloud

N/A
0 Ratings

Support Rating

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings
9.7

SAP Commerce Cloud

97%
6 Ratings

Online Training

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings

SAP Commerce Cloud

N/A
0 Ratings

Implementation Rating

8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings
8.0

SAP Commerce Cloud

80%
2 Ratings

Product Scalability

Adobe Commerce (Magento Commerce)

N/A
0 Ratings
7.7

SAP Commerce Cloud

77%
21 Ratings

Likelihood to Recommend

Adobe Commerce (Magento Commerce)

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Jeff Montgomery | TrustRadius Reviewer

SAP Commerce Cloud

  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Anonymous | TrustRadius Reviewer

Pros

Adobe Commerce (Magento Commerce)

  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Cons

Adobe Commerce (Magento Commerce)

  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Jeff McRitchie | TrustRadius Reviewer

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Pricing Details

Adobe Commerce (Magento Commerce)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Usability

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.7
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Online Training

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Commerce (Magento Commerce)

Adobe Commerce (Magento Commerce) 8.0
Based on 2 answers
No answer on this topic is available.

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Adobe Commerce (Magento Commerce)

Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud

This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Sumit Bisht | TrustRadius Reviewer

Scalability

Adobe Commerce (Magento Commerce)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Commerce (Magento Commerce)

  • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
  • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
  • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
Steffany Winkelmann | TrustRadius Reviewer

SAP Commerce Cloud

  • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
  • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
  • order values are also increased because of the smooth and efficient management of the storefront
shaurya jain | TrustRadius Reviewer

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