New Relic vs SolarWinds Pingdom | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 156 reviews and ratings

Score 8.3 out of 10

Based on 36 reviews and ratings

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Feature Rating Comparison

New Relic

SolarWinds Pingdom

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

New Relic

SolarWinds Pingdom

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

New Relic

SolarWinds Pingdom

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

New Relic

SolarWinds Pingdom

Performance data reports

Customizable reporting

Data visualization

Risk analysis

New Relic

SolarWinds Pingdom

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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Monitoring as many websites as we can throw at it.
Customer Service has been extremely great with quick responses and resolution.
The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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Owner

All Out AdsMarketing & Advertising, 11-50 employees

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Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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An easy way to update a mass group of alerts instead of one-by-one edits
Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

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Verified User

Project Manager in Engineering

Computer Software Company, 11-50 employees

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Likelihood to Renew

New Relic 8.0

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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SolarWinds Pingdom 10.0

Based on 4 answers

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

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Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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SolarWinds Pingdom 9.4

Based on 5 answers

When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.

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Digital Marketing Strategist

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

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Reliability and Availability

New Relic 10.0

Based on 1 answer

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Performance

New Relic 8.0

Based on 1 answer

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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SolarWinds Pingdom 6.0

Based on 1 answer

Interface is unnecessarily complicated and frequently responds slowly.

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Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

View all 1 answers on this topic

Support Rating

New Relic 8.0

Based on 3 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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SolarWinds Pingdom 7.8

Based on 11 answers

We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Implementation Rating

New Relic 8.5

Based on 4 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

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Software Development Director

Fresh ConsultingInternet, 51-200 employees

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I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.

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Verified User

Account Manager in Information Technology

Apparel & Fashion Company, 1001-5000 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

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Verified User

Engineer in Engineering

Research Company, 11-50 employees

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Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.

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Owner

All Out AdsMarketing & Advertising, 11-50 employees

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Screenshots

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See All (5) SolarWinds Pingdom Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

New Relic

SolarWinds Pingdom

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