What users are saying about
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Top Rated
251 Ratings
New Relic
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Top Rated
251 Ratings
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Based on 251 reviews and ratings
SolarWinds Pingdom
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Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 69 reviews and ratings
Attribute Ratings
- New Relic is rated higher in 1 area: Performance
- SolarWinds Pingdom is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

9.1
SolarWinds Pingdom
91%
39 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

10.0
SolarWinds Pingdom
100%
4 Ratings
Usability

5.8
New Relic
58%
5 Ratings

10.0
SolarWinds Pingdom
100%
7 Ratings
Availability

10.0
New Relic
100%
2 Ratings

SolarWinds Pingdom
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

6.0
SolarWinds Pingdom
60%
2 Ratings
Support Rating

7.7
New Relic
77%
7 Ratings

8.0
SolarWinds Pingdom
80%
37 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings

SolarWinds Pingdom
N/A
0 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

SolarWinds Pingdom
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSolarWinds Pingdom
I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.
Software Engineer
ConfidentialInternet, 11-50 employees
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
SolarWinds Pingdom
- Monitoring as many websites as we can throw at it.
- Customer Service has been extremely great with quick responses and resolution.
- The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
Owner
All Out AdsMarketing & Advertising, 11-50 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
SolarWinds Pingdom
- sometimes sends false alerts
- there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
- too many unwanted metrics.
Implementation & Support Specialist
360factors, Inc.Information Technology & Services, 51-200 employees
Pricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—SolarWinds Pingdom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$14.95 per month
SolarWinds Pingdom Editions & Modules
Edition
Synthetic Monitoring | $101 |
---|---|
Real User Monitoring | $101 |
Enterprise | Custom Pricing |
- per month
- none
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSolarWinds Pingdom
SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Sr. Mgr., Information Systems Production Operations
hawkeye Channel by VistexComputer Software, 501-1000 employees
Usability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSolarWinds Pingdom
SolarWinds Pingdom 10.0
Based on 7 answers
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesReliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Pingdom
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Pingdom
SolarWinds Pingdom 6.0
Based on 2 answers
Interface is unnecessarily complicated and frequently responds slowly.
Sr. Mgr., Information Systems Production Operations
hawkeye Channel by VistexComputer Software, 501-1000 employees
Support Rating
New Relic
New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Pingdom
SolarWinds Pingdom 8.0
Based on 37 answers
Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

Verified User
C-Level Executive in Corporate
Staffing & Recruiting Company, 11-50 employeesImplementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
SolarWinds Pingdom
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSolarWinds Pingdom
Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.
Director, Quality & Processes
WochitComputer Software, 11-50 employees
Scalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds Pingdom
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSolarWinds Pingdom
- Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
- Confidence that when I bring up a demo for a customer, it is up and responding!
- Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
- Confidence in your infrastructure.
CEO (Chief Executive Officer)
OpenSource ConnectionsInformation Technology & Services, 11-50 employees