What users are saying about
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Top Rated
156 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
SolarWinds Pingdom
Application monitoring
New Relic
9.2
SolarWinds Pingdom
Database monitoring
New Relic
8.1
SolarWinds Pingdom
Threshold alerts
New Relic
8.6
SolarWinds Pingdom
Predictive capabilities
New Relic
6.4
SolarWinds Pingdom
Application performance management console
New Relic
8.1
SolarWinds Pingdom
Collaboration tools
New Relic
6.5
SolarWinds Pingdom
Out-of-the box templates to monitor applications
New Relic
7.5
SolarWinds Pingdom
Application dependency mapping and thresholding
New Relic
7.4
SolarWinds Pingdom
Virtualization monitoring
New Relic
7.7
SolarWinds Pingdom
Server availability and performance monitoring
New Relic
8.5
SolarWinds Pingdom
Server usage monitoring and capacity forecasting
New Relic
7.9
SolarWinds Pingdom
IT Asset Discovery
New Relic
6.3
SolarWinds Pingdom

Monitoring Tasks

New Relic
SolarWinds Pingdom
8.1
Remote monitoring
New Relic
SolarWinds Pingdom
9.1
Network device monitoring
New Relic
SolarWinds Pingdom
8.1
Multiple Server Monitoring
New Relic
SolarWinds Pingdom
6.8
Multi-device monitoring
New Relic
SolarWinds Pingdom
7.2
Automated alerts and notifications
New Relic
SolarWinds Pingdom
9.1

Management Tasks

New Relic
SolarWinds Pingdom
7.8
Patch Management
New Relic
SolarWinds Pingdom
7.3
Service configuration management
New Relic
SolarWinds Pingdom
8.0
Software and hardware inventory
New Relic
SolarWinds Pingdom
8.0
Policy-based automation
New Relic
SolarWinds Pingdom
7.9

Reporting

New Relic
SolarWinds Pingdom
7.8
Performance data reports
New Relic
SolarWinds Pingdom
7.8
Customizable reporting
New Relic
SolarWinds Pingdom
7.2
Data visualization
New Relic
SolarWinds Pingdom
8.4
Risk analysis
New Relic
SolarWinds Pingdom
7.8

Security

New Relic
SolarWinds Pingdom
7.2
Data backup and recovery
New Relic
SolarWinds Pingdom
7.3
Antivirus and malware management
New Relic
SolarWinds Pingdom
6.0
Adinistraor access control
New Relic
SolarWinds Pingdom
8.2

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 5 answers
When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.
Sanjit Mandal | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 11 answers
We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.
Anonymous | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
  • Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.
John Birks | TrustRadius Reviewer

Screenshots

New Relic

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds Pingdom
8.9

Likelihood to Renew

New Relic
8.0
SolarWinds Pingdom
10.0

Usability

New Relic
9.0
SolarWinds Pingdom
9.4

Reliability and Availability

New Relic
10.0
SolarWinds Pingdom

Performance

New Relic
8.0
SolarWinds Pingdom
6.0

Support Rating

New Relic
8.0
SolarWinds Pingdom
7.8

Implementation Rating

New Relic
8.5
SolarWinds Pingdom

Scalability

New Relic
8.0
SolarWinds Pingdom

Add comparison