Likelihood to Recommend
Oracle PeopleSoft HCM is great for tracking most HR related information. The customization for the company is great, as well as the ability to integrate with a wide variety of complimentary software. For example, ours is integrated with our ATS (Taleo) for recruiting, Kronos for timekeeping, and Vemo for workforce insight reports. Given it's overall ability, it is probably overkill for smaller companies that may want a more focused HRIS that can handle everything without the need to integrate with additional software.
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TriNet is particularly well-suited for growing companies with limited internal HR resources. Adding a single employee in a new state is very simple with TriNet as they handle everything with the state unemployment and workers commissions. TriNet might not be as good of fit for a company that has all of its operations in a single state and simply needs a payroll and benefits solution. For a company like Priority Power, we need the level of support TriNet offers as we often encounter complex situations in the course of our business.
Read full review Pros Oracle PeopleSoft HCM is one of the best product and has helped implement the complex Business functionalities in the Higher Education business in a very streamlined process. Oracle PeopleSoft HCM helped in moving from 34 different legacy system to one centralized system which helps immensely in maintaining the data and reporting purpose. Oracle PeopleSoft HCM also helps immensely in data analytics and trend analysis which helps immensely in preparing for the resourcing and planning for the peak season in advance and be better prepared to handle the quarterly on annual activities. Read full review Adding a candidate to the ATS by their resume. Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn. Being able to find a candidate per job through the Trinet's ATS. Read full review Cons We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist. The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years. We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable. Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product. Read full review Ability to calculate Payroll By State For Some of the Reports I need to run. Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada. I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model. Read full review Likelihood to Renew
PeopleSoft HCM has provided a very flexible platform for our HR needs. The ability to add customizations to handle some of our unique business processes have been critical in the longevity of our PS HCM use. We've been able to handle a wide variety of business processes for multiple subsidiaries due to the ability to customize when needed.
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The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
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Oracle HCM has been around for more thab a decade and is a preferred package to use for Human capital management.Ease with which upgrades happen and how updates are pushed has come thru a long way of improvement and research over the years.Oracle has moved toward cloud based architecture which will help in its customers keep at par with current industry trends.
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The platform is very easy to use, but certain processes don't feel as streamlined as they could be. I'm sure there are reasons for the additional steps but ensuring they are remembered each time they are used can cause errors. Overall, it's very intuitive.
Read full review Reliability and Availability
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
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Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Read full review Support Rating
Overall support has been positive and Oracle has gladly sent out representatives to meet with our teams in person. Despite sometimes sow and inadequate fixes, their willingness to try and meet face to face helps give them a better name in our organization. Sometimes their people do not understand unique needs of the industry, and it can be a challenge to explain that one size does not fit all. Finding the appropriate IT support for our unique requests has been hit and miss.
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The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
Read full review In-Person Training
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review Online Training
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
Read full review Implementation Rating
Peoplesoft is a customization friendly product, so best and complex hr processes in organization can easily be take care during implementation.
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not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Great features that are aesthetically amazing and provide trendy reporting features to gain insights, but lacks a fully developed product. They constantly deliver new features and tools and will be fully rounded in a few years from now, but as of now, they do not have all the features that PeopleSoft provides.
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The other service company we have used is "AAP" or American Automated Payroll. AAP was the only other company I would ever switch to if we were to leave TriNet. Same level of customer service, interactive listening, and also product quality. I worked with them for over 4 years at a previous company and they also do an excellent job. I would say TriNet is their equal and that is a high honor!
Read full review Scalability
For the size of our company, Trinet is perfect.
Read full review Return on Investment PeopleSoft helps us when we have re-orgs or acquisitions. Helps to house and organize data. Very positive impact given that we have over 13,000 employees and we need a robust system like PeopleSoft to organize our employees and multiple locations and unions, etc... Read full review Improving in HR compliance. Having someone to reach out to for counsel is nice. We pay 100% of employee medical premiums and we save a lot of money switching to TriNet. The TriNet reference library has been a great feature to find information or use templates. Read full review ScreenShots