Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
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Paypro Workforce Management
Score 9.7 out of 10
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Paypro is offered as an all-in-one HR solution that makes the day-to-day better for a company's people. Paypro support teams average 5+ years at Paypro and 10+ years in the industry creating an industry-leading service experience that has led to a 95% client retention rate and an unheard of average customer relationship approaching a decade. • Paypro aims to help organizations become a great place to work by building people-centric, life-work technology that meets every employee where…
Paylocity has a very user-friendly interface and is easy to navigate. The new payroll system is well-designed and efficient. Creating the batches is an easy, straightforward process. I also love that the system guides you through the steps of generating the pre-process payroll register, running the audit, and submitting payroll and prompts you if there are any steps left to complete. The employee onboarding packets are well-designed and have a nice, simple layout as well. However, the issues mentioned in the previous question have created complications for employees when completing these packets. Our main concerns are the technical difficulties employees experience when attempting to complete the withholding forms task, HR not being able to verify employee direct deposit information during onboarding, and no longer being able to make edits to the PERC task. If these issues were resolved, completing the Paylocity onboarding packets would be a very streamlined, easy process.
Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
The layout makes the system user friendly, especially if you have used other platforms
The amount of information stored in Paylocity is amazing
I love the community tab with the birthday and anniversary announcements and have began using it for our employee appreciation announcements. I think this has been well received.
Setting up new employees is very easy and only takes a couple of minutes.
We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.
Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
Integration within the system. There are times when you change the information in the system then it randomly changes another section.
We most likely will because we are learning how to use it better all the time. It does integrate with our Advanced Benefits. But the customer service is not responsive when needing help. It almost always requires several contacts to get anywhere, and the contacts can be several days apart. Once you actually get to TALK to someone, things are usually resolved fairly quickly, but their email system is not efficient. I get half answers and they close the ticket! But once I can get to someone, it is almost always great service. Very hard to get someone though.
We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
To begin with, Paylocity provides easy instructions, lots of training tools, and an excellent support team. The data entry is easy to use, and the reporting is outstanding. The report function allows options to fit nearly all of our needs. The search engine makes it easy to navigate through the software.
The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
I can always call the direct number and there is a representative always available to answer questions. I can also email the service desk for Paylocity or my representative and they are pretty quick to respond if we are having issues
Reports load within seconds. The ease of finding information in the system is very nice. If for some reason you cannot get the info you need, you can either look it up in the help section or if time is of the essence, you may call the help desk and speak with a Paylocity representative immediately. You are never left alone. You never get a voicemail. You always get a live representative who can help you at that moment
I really appreciate that we are assigned a support manager. That person is very familiar with our set up, our needs and our history. However, I've spoken to others on the support team and have had very positive interactions and get the help needed.
I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
We chose Paylocity over ADP, Paycom and Kronos because it offered a better balance of functionality, user experience, and customer support tailored to our organizational needs. Paylocity’s platform felt more modern and intuitive, especially for our employees and managers who use it daily for time tracking, communication, and document acknowledgements. The engagement tools—like Community, Impressions, and Surveys—were more robust and better integrated into the core HR functions, helping us foster a stronger company culture. Additionally, Paylocity provided more flexibility in reporting and a more responsive implementation and support team, which made the transition smoother and more collaborative.
We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
Our main function for Paylocity is payroll, data insights for employee working hours and onboarding. This has been a very reliable source for us for these functions. Payroll has been extremely easy to do using Paylocity. The onboarding process is very simple for new hires and makes the process run smooth. It is easy to find the information you are looking for while on Paylocity.
They are thorough, care about quality and success, take the time needed to implement properly, answer questions, build data feeds. A professional, caring, very skilled team there.
Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
