What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
631 Ratings
97 Ratings

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
631 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101
97 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

SurveyMonkey

SurveyMonkey requires knowledgeable administrators to test and safeguard the delivery of surveys and analysis of results for highest quality and utilization. Study methods and statistics are not provided in this tool; an analyst has to know the ins and outs of sampling, delivery, and results interpretation to draw the most meaning from the results.
No photo available

Wufoo

Wufoo is a great tool for building forms. It is especially handy for marketing and non-technical users so that you can develop and implement forms and reduce the need for technology support. We've used this tool for 5+ years and have taken on the form-creation duties for our websites and we've never looked back. With that being said, if you are looking to create a very complex form with a lot of fields and lots of field/page logic, Wufoo may not be the best tool for you and/or you may need significantly more technology support.
No photo available

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.9
Wufoo
7.8
Survey templates
SurveyMonkey
8.3
Wufoo
8.4
Themes
SurveyMonkey
8.0
Wufoo
7.2
Custom logo/branding
SurveyMonkey
7.3
Wufoo
7.9

Survey Content

SurveyMonkey
8.4
Wufoo
8.5
Changes to live survey
SurveyMonkey
8.7
Wufoo
8.9
Question design help
SurveyMonkey
7.7
Wufoo
8.0
Multiple question types
SurveyMonkey
8.7
Wufoo
8.7

Survey Logic

SurveyMonkey
7.9
Wufoo
8.5
Survey logic flexibility
SurveyMonkey
7.9
Wufoo
8.5

Survey Reporting & Analytics

SurveyMonkey
8.5
Wufoo
7.7
Response tracking
SurveyMonkey
9.1
Wufoo
8.6
Data export
SurveyMonkey
8.8
Wufoo
8.0
Standard reports
SurveyMonkey
8.5
Wufoo
8.0
Custom reports
SurveyMonkey
8.0
Wufoo
6.6
Analytics
SurveyMonkey
8.4
Wufoo
7.3

Survey Administration & Security

SurveyMonkey
8.9
Wufoo
8.1
Access controls
SurveyMonkey
8.8
Wufoo
8.1
Compliance
SurveyMonkey
8.9
Wufoo
8.1

Survey Distribution

SurveyMonkey
8.0
Wufoo
7.6
Vendor-offered crowdsourcing
SurveyMonkey
7.8
Wufoo
7.0
Respondent restrictions
SurveyMonkey
8.1
Wufoo
8.2

Pros

SurveyMonkey

  • SM provides the ability to customize surveys visually and analytically. Visual design elements include html coding, them customization and saving, text alteration, image uploading/internal branding. Analytically, SM offers numerous types of questions that can be used in designing the survey to fit your analysis needs. For example, if I want scores, I use the rating scale option. If I am interested in demographic information such as "career level", I choose drop down or multiple choice to obtain the output in percentages. There is also question logic and page logic, custom disqualification pages.
  • What's more? Customize settings such as anonymous/not anonymous, allow multiple responses per computer/one response per computer, set up multiple collector links per survey, customize thank you pages, publish/not publish results, filter responses, cross reference data, customize charts in the SM tool, download per question, and much more.
  • SurveyMonkey offers multiple download formats once you have survey results (e.g., PDF, Excel, and now PPT). The summary downloads are fairly clean and easy to understand. Many customers are very happy with raw data summaries requiring very little manipulation. At the same time, I can enhance raw downloads by setting up my own templates to transfer results and analyze them further. Additionally, there is an option to download response per participant using text or numerical coding (this is handy if need deep analysis and SM is compatible with SPSS).
  • SurveyMonkey is always improving their tool. I have given feedback at various points in time and soon enough, the enhancements I request become a reality (probably because many other users are also asking for the same thing). For example, a while ago I requested to be able to download one individuals' survey responses in PDF and now they have that option. This tool is also affordable and user friendly.
No photo available

Wufoo

  • Ease of usage by not only our employees but ease of usage by the membership of our associations
  • Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
  • Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
Mark Stackhouse profile photo

Cons

SurveyMonkey

  • I would like to be able to save questions that I create into a "bank" that can easily be added to any new survey that I design.
  • The first suggestion is a precursor to my next suggestion, which is to be able to select one question from my bank and analyze the results for that question across all of the surveys that it is placed in (meta analyze)
  • Allow sharing of survey responses by collector only.
No photo available

Wufoo

  • I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
  • Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
  • Can't think of anything else, Wufoo is darn near perfect at what it offers.
Mark Stackhouse profile photo

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Although there are limitations, I haven't found a system that can compete with the price and overall functionality of SurveyMonkey.
Vanessa Johnson profile photo

Wufoo

Wufoo 10.0
Based on 32 answers
There isn't much else I can say about Wufoo that I haven't already said, We will definitely be renewing and do not plan at any point to move to any other product nor do we plan to even look at any other product. We have had employees mention other services and I always tell them, there is no reason to look elsewhere because Wufoo is the go to for every need we have in our office.
Mark Stackhouse profile photo

Usability

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad profile photo

Wufoo

Wufoo 7.8
Based on 4 answers
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Mark Stackhouse profile photo

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Wufoo

Wufoo 9.0
Based on 1 answer
Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature.The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
Rebecca VanDenBerg profile photo

Support

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.
Eric Ely profile photo

Wufoo

Wufoo 10.0
Based on 3 answers
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
Mark Stackhouse profile photo

Online Training

SurveyMonkey

No score
No answers yet
No answers on this topic

Wufoo

Wufoo 8.0
Based on 1 answer
Good imbedded videos that visually demonstrate how to create an element within the form.
Sarah Downing profile photo

Implementation

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman profile photo

Wufoo

Wufoo 9.0
Based on 2 answers
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
Mark Stackhouse profile photo

Alternatives Considered

SurveyMonkey

This is the one and only survey software we use at this time.
Tara Scibello-Rickards profile photo

Wufoo

We use them in conjunction with each other. The ability to have multiple technologies work together is what we look for in (and as) a SaaS platform. The best in class is always more beneficial than having one all-in-one solution. In the antiquated days of the past there would be someone manually going through demo requests and now we have it all automated and at our finger tips
Jillian Straw profile photo

Return on Investment

SurveyMonkey

  • Help gathering consumer data
  • Quantifying respondents
No photo available

Wufoo

  • Increased organization of student information. Before we had students submit hard copies of registration and budget requests. These often got misplaced or lost. Now we have electronic databases that we can save to our computers and access within seconds.
  • The campus is unified in use of Wufoo. All offices use Wufoo so many people have the familiarity in form-building and its implementation. Students and faculty are able to quickly enter information from a computer, smart phone, etc.
  • More participation. We didn't have to track down students to get their information. They're more likely to submit it because they can do it electronically and very quickly. Students are busy and have many projects going on simultaneously. Wufoo was the perfect solution to achieving cooperation in working toward college goals.
Kira Stone profile photo

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wufoo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison