TeamViewer vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
TeamViewerWebex App
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
TeamViewerWebex App
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
TeamViewerWebex App
Considered Both Products
TeamViewer
Chose TeamViewer
I prefer TeamViewer over any of them because of fast or faster response it is compared to Zoom, WebEx, and AnyDesk. Sometimes it can be frustrating if TeamViewer fails to connect and I have to use others. I feel like because TeamViewer mainly does screen sharing that’s why it’s …
Chose TeamViewer
We use TeamViewer because it is known by everyone. The cost is appropriate for the size of our company and it is most convenient for almost all the partners and providers to collaborate with us.
But is not the only tool we use. We also use Webex. So we can not say we prefer …
Chose TeamViewer
The software was cheap and easy to obtain, configure and support. We have had good experiences with TeamViewer and everyone in our organization who has had experience with it has nothing but positive things to say. The company seems to take security seriously and we have not …
Webex App
Chose Webex App
I like to have Webex App as my second choice after TeamViewer because of how much faster it is to move the cursor when I have remote access to a client's computer. I like Webex App because I don't have to be on a separate call and use another app to remote in.
Top Pros
Top Cons
Features
TeamViewerWebex App
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.2
431 Ratings
1% below category average
Webex App
-
Ratings
Screen sharing9.2418 Ratings00 Ratings
File transfer8.5401 Ratings00 Ratings
Instant message8.0368 Ratings00 Ratings
Secure remote access with Smart Card authentication7.9135 Ratings00 Ratings
Access to sleeping/powered-off computers7.1271 Ratings00 Ratings
Over-the-Internet remote session8.9412 Ratings00 Ratings
Initiate remote control from mobile8.0329 Ratings00 Ratings
Remote management of servers & workstations8.7359 Ratings00 Ratings
Remote Active Directory® management9.879 Ratings00 Ratings
Centralized management dashboard7.9278 Ratings00 Ratings
Session record8.3273 Ratings00 Ratings
Annotations6.788 Ratings00 Ratings
Monitoring and Alerts7.7204 Ratings00 Ratings
Multi-platform remote control8.5328 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
TeamViewer
-
Ratings
Webex App
8.0
544 Ratings
2% above category average
Task Management00 Ratings7.7304 Ratings
Gantt Charts00 Ratings7.4137 Ratings
Scheduling00 Ratings8.2419 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8510 Ratings
Search00 Ratings8.0428 Ratings
Visual planning tools00 Ratings8.1223 Ratings
Communication
Comparison of Communication features of Product A and Product B
TeamViewer
-
Ratings
Webex App
8.5
588 Ratings
6% above category average
Chat00 Ratings8.9578 Ratings
Notifications00 Ratings8.6569 Ratings
Discussions00 Ratings8.7522 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
TeamViewer
-
Ratings
Webex App
8.1
502 Ratings
0% below category average
Versioning00 Ratings7.6292 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.2431 Ratings
Document collaboration00 Ratings7.8406 Ratings
Access control00 Ratings8.5313 Ratings
Advanced security features00 Ratings8.3318 Ratings
Integrates with Google Drive00 Ratings8.3168 Ratings
Device sync00 Ratings8.6285 Ratings
Best Alternatives
TeamViewerWebex App
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TeamViewerWebex App
Likelihood to Recommend
8.4
(482 ratings)
8.5
(650 ratings)
Likelihood to Renew
9.6
(62 ratings)
8.5
(26 ratings)
Usability
9.2
(56 ratings)
8.9
(392 ratings)
Availability
9.1
(4 ratings)
7.7
(9 ratings)
Performance
9.1
(4 ratings)
8.2
(9 ratings)
Support Rating
8.9
(50 ratings)
8.0
(395 ratings)
In-Person Training
9.1
(2 ratings)
8.2
(3 ratings)
Online Training
9.0
(4 ratings)
8.6
(6 ratings)
Implementation Rating
8.4
(41 ratings)
8.8
(11 ratings)
Configurability
9.1
(3 ratings)
7.9
(10 ratings)
Ease of integration
9.1
(4 ratings)
7.9
(7 ratings)
Product Scalability
9.1
(4 ratings)
8.8
(8 ratings)
Vendor post-sale
6.1
(4 ratings)
8.3
(6 ratings)
Vendor pre-sale
7.6
(4 ratings)
8.4
(7 ratings)
User Testimonials
TeamViewerWebex App
Likelihood to Recommend
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
Read full review
Cisco
I used the Webex App for managing my jobs to be done. I have regular virtual meetings for recruitment and training purposes. I use the Webex App for doing virtual meetings with high audio and video quality. They have whiteboard and screensharing capabilities for the meetings to be engaging. We experience a real time feedback and active participation of the participants after we choose Webex App. Also helps to schedule meetings with people all over the world so global communication made easy with the Webex App.
Read full review
Pros
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
Read full review
Cisco
  • The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
  • I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
  • After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well
Read full review
Likelihood to Renew
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
TeamViewer
Always available if setup correctly.
Read full review
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review
Implementation Rating
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review
Alternatives Considered
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review
Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review
Return on Investment
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.