Epic

Consistently stays up to date with technology: Multiple users have praised Epic for its commitment to staying up to date with technology. They have mentioned that the software consistently incorporates advances in features, which contributes to its overall effectiveness and efficiency.

Intuitive and well-designed user interface: Reviewers have consistently highlighted the intuitive and well-designed user interface of Epic. They appreciate the thought put into the design and function of the software, making it user-friendly and easy to navigate.

Seamless workflow and time-saving features: Many users have expressed their satisfaction with Epic's ability to seamlessly access required patient information from old health records while creating notes in the EHR for the current visit. This feature not only saves time but also enhances workflow efficiency for healthcare professionals. Additionally, reviewers appreciate other time-saving features such as easily creating dot phrases in notes, prepopulated note templates, electronic transmission of medication orders, integration with MyChart, interdisciplinary communication capabilities, and easy sharing of information between different locations within Epic.

Difficult Navigation: Users have found Epic to be challenging to navigate, particularly for beginners, due to the abundance of features. Some reviewers have mentioned that learning the basics before using the advanced tools is recommended to avoid confusion.

Performance Issues: Several users have experienced slow functionality and system performance issues with Epic. This is mainly attributed to its heavy nature, requiring high-end system configurations. The software's performance can be affected by these requirements, causing frustration for some users.

Support Functionality Needs Improvement: While Epic offers support functionality, there are areas that could be enhanced. Some users have found it tricky to reach out to support through Skype due to unclear instructions. Reviewers also suggested that introducing chat support could improve the overall support experience provided by Epic.

Users of Epic have made several recommendations based on their experience with the EHR system. The three most common recommendations are:

1. Spend time exploring and taking classes: Many users suggest investing time in exploring the Epic system and taking advantage of the available classes. This helps users gain a better understanding of the software and enhances their ability to use it effectively.

2. Compare with prior software: Users recommend comparing Epic with any previous EHR systems used. This allows for a comprehensive understanding of the pros and cons of Epic, helping users make informed decisions about its adoption.

3. Get proper training based on role: It is recommended that users receive appropriate training based on their specific roles in the healthcare setting. This ensures that users can make the most out of Epic's features and functionalities that are relevant to their responsibilities.

Overall, users advise being patient and open-minded when using Epic, as it may take some time to fully grasp its flow and organization. However, once understood, Epic is considered an excellent software that helps prevent errors and improves overall efficiency in healthcare businesses.