Epic vs. PointClickCare Core EHR Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epic
Score 8.6 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
PointClickCare Core EHR Platform
Score 9.4 out of 10
N/A
PointClickCare provides their cloud-based technology for the senior care industry, the PointClickCare Core EHR Platform.N/A
Pricing
EpicPointClickCare Core EHR Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EpicPointClickCare Core EHR Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EpicPointClickCare Core EHR Platform
Features
EpicPointClickCare Core EHR Platform
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
Epic
8.5
7 Ratings
12% above category average
PointClickCare Core EHR Platform
9.0
3 Ratings
17% above category average
Real-time eligibility verification8.56 Ratings10.03 Ratings
Claims management8.56 Ratings10.02 Ratings
Coding8.57 Ratings10.02 Ratings
Patient billing8.57 Ratings10.03 Ratings
Financial Reporting8.56 Ratings5.01 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
Epic
8.2
7 Ratings
5% above category average
PointClickCare Core EHR Platform
9.0
1 Ratings
15% above category average
Rule-based scheduling9.07 Ratings00 Ratings
Automated appointment reminders10.05 Ratings00 Ratings
Automated patient check-in8.05 Ratings00 Ratings
Multi-location support9.06 Ratings9.01 Ratings
Calendar interface5.06 Ratings00 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
Epic
8.9
7 Ratings
21% above category average
PointClickCare Core EHR Platform
6.5
2 Ratings
11% below category average
Charting / document management9.57 Ratings10.02 Ratings
Templates9.57 Ratings10.02 Ratings
Patient portal9.07 Ratings00 Ratings
Mobile/tablet support8.57 Ratings8.01 Ratings
Fax integration9.05 Ratings1.01 Ratings
Integration with other EMR and PM systems8.07 Ratings1.01 Ratings
Workflow automation8.55 Ratings5.01 Ratings
Speech recognition10.04 Ratings00 Ratings
Customization8.07 Ratings10.02 Ratings
E-prescribing9.57 Ratings7.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
Epic
9.6
7 Ratings
15% above category average
PointClickCare Core EHR Platform
9.5
3 Ratings
14% above category average
HIPAA compliance10.07 Ratings10.02 Ratings
Role-based permission levels9.57 Ratings10.03 Ratings
Data backups and redundancy9.57 Ratings9.01 Ratings
Local mode / networking failsafe9.57 Ratings9.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
Epic
8.2
7 Ratings
8% above category average
PointClickCare Core EHR Platform
8.0
1 Ratings
6% above category average
Task tracking7.57 Ratings8.01 Ratings
Specialty-specific workflows7.57 Ratings00 Ratings
Multi-office / multi-physician capabilities9.57 Ratings00 Ratings
Best Alternatives
EpicPointClickCare Core EHR Platform
Small Businesses
athenaClinicals
athenaClinicals
Score 9.5 out of 10
athenaClinicals
athenaClinicals
Score 9.5 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
eClinicalWorks
eClinicalWorks
Score 8.2 out of 10
Epic
Epic
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EpicPointClickCare Core EHR Platform
Likelihood to Recommend
9.0
(8 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(6 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
10.0
(6 ratings)
8.0
(1 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Online Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
EpicPointClickCare Core EHR Platform
Likelihood to Recommend
Epic
Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
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PointClickCare
PointClickCare Core EHR Platform is an excellent platform for monitoring patient data. The ability to generate customizable reports is extremely helpful when it comes to analyzing various kinds of data (e.g administration record reports, action summary reports, detailed census reports). The platform really does a great job organizing patient data in a way that is intuitive and easy to interpret.
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Pros
Epic
  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
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PointClickCare
  • Ease of documentation for Activities of Daily Living (ADL)
  • In system Insurance Eligibility
  • In system IRM (CRM)
  • Full clinical chart that speaks to the financial application
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Cons
Epic
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
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PointClickCare
  • It would be interesting to allow for a "post cash" aging view, whereby those who post cash can see what the aging will look like once a cash batch is posted. Otherwise, I have no immediate items which could benefit from imporvements.
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Likelihood to Renew
Epic
It is beyond measure the best EHR on the market.
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PointClickCare
No answers on this topic
Usability
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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PointClickCare
Overall great product. Reporting could be much better and they are working on that.
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Reliability and Availability
Epic
No answers on this topic
PointClickCare
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
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Support Rating
Epic
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
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PointClickCare
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
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In-Person Training
Epic
Well-vetted lesson plans that teach you what you need to know for success.
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PointClickCare
No answers on this topic
Online Training
Epic
While not as effective as in-person training, it is still adequate.
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PointClickCare
No answers on this topic
Implementation Rating
Epic
Epic has a regimented implementation process that ensures a successful go-live.
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PointClickCare
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
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Alternatives Considered
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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PointClickCare
PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.
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Return on Investment
Epic
  • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
  • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
  • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
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PointClickCare
  • The platform has helped to increase productivity within our organization.
  • Increased workflow efficiency leading to less hours spending time compiling data.
  • Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.
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ScreenShots