Epic vs PointClickCare Core EHR Platform

Likelihood to Recommend

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Feature Rating Comparison

Epic

PointClickCare Core EHR Platform

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Epic

PointClickCare Core EHR Platform

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Epic

PointClickCare Core EHR Platform

Charting / document management

Templates

Patient portal

Mobile/tablet support

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

Fax integration

Epic

PointClickCare Core EHR Platform

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Epic

PointClickCare Core EHR Platform

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Consistent upgrade cadence.
Breadth of capabilities.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

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Cons

Support cases can be slow to resolve issues.
Dedicated support staff turnover every year.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
More Dashboard capabilities
Enterprise Level Dashboard
Better Enterprise Level Reporting related to Business Intellegence

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 9.0

Based on 1 answer

Overall great product. Reporting could be much better and they are working on that.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 10.0

Based on 1 answer

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Support Rating

Epic 7.0

Based on 1 answer

A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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No score

No answers yet

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 8.0

Based on 1 answer

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Alternatives Considered

No answers on this topic

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

Standard EMR for all location.
High associated staff and support cost.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

View all 1 answers on this topic

Cannot answer that.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Epic

PointClickCare Core EHR Platform

Epic

PointClickCare Core EHR Platform

Epic

PointClickCare Core EHR Platform

Epic

PointClickCare Core EHR Platform

Epic

PointClickCare Core EHR Platform

Likelihood to Recommend

Epic

PointClickCare Core EHR Platform

Feature Rating Comparison

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Charting / document management

Templates

Patient portal

Mobile/tablet support

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

Fax integration

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Epic

PointClickCare Core EHR Platform

Cons

Epic

PointClickCare Core EHR Platform

Usability

Epic

PointClickCare Core EHR Platform

Reliability and Availability

Epic

PointClickCare Core EHR Platform

Support Rating

Epic

PointClickCare Core EHR Platform

Implementation Rating

Epic

PointClickCare Core EHR Platform

Alternatives Considered

Epic

PointClickCare Core EHR Platform

Return on Investment

Epic

PointClickCare Core EHR Platform

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison