What users are saying about
9 Ratings
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Score 8 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

Epic

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Epic
7.8
PointClickCare Core EHR Platform
7.8
Real-time eligibility verification
Epic
8.0
PointClickCare Core EHR Platform
10.0
Claims management
Epic
8.0
PointClickCare Core EHR Platform
8.0
Coding
Epic
8.0
PointClickCare Core EHR Platform
8.0
Patient billing
Epic
8.0
PointClickCare Core EHR Platform
8.0
Financial Reporting
Epic
7.0
PointClickCare Core EHR Platform
5.0

Patient Scheduling

Epic
8.0
PointClickCare Core EHR Platform
9.0
Rule-based scheduling
Epic
7.0
PointClickCare Core EHR Platform
Automated appointment reminders
Epic
7.0
PointClickCare Core EHR Platform
Automated patient check-in
Epic
8.0
PointClickCare Core EHR Platform
Multi-location support
Epic
9.0
PointClickCare Core EHR Platform
9.0
Calendar interface
Epic
9.0
PointClickCare Core EHR Platform

Electronic Medical Records

Epic
8.1
PointClickCare Core EHR Platform
4.9
Charting / document management
Epic
9.0
PointClickCare Core EHR Platform
9.0
Templates
Epic
9.0
PointClickCare Core EHR Platform
7.0
Patient portal
Epic
8.0
PointClickCare Core EHR Platform
Mobile/tablet support
Epic
7.0
PointClickCare Core EHR Platform
8.0
Integration with other EMR and PM systems
Epic
8.0
PointClickCare Core EHR Platform
1.0
Workflow automation
Epic
8.0
PointClickCare Core EHR Platform
5.0
Speech recognition
Epic
7.0
PointClickCare Core EHR Platform
Customization
Epic
9.0
PointClickCare Core EHR Platform
1.0
E-prescribing
Epic
8.0
PointClickCare Core EHR Platform
7.0
Fax integration
Epic
PointClickCare Core EHR Platform
1.0

Medical Security and Privacy

Epic
8.8
PointClickCare Core EHR Platform
9.3
HIPAA compliance
Epic
9.0
PointClickCare Core EHR Platform
10.0
Role-based permission levels
Epic
9.0
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
Epic
9.0
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
Epic
8.0
PointClickCare Core EHR Platform
9.0

Workflow and Scale

Epic
8.7
PointClickCare Core EHR Platform
8.0
Task tracking
Epic
8.0
PointClickCare Core EHR Platform
8.0
Specialty-specific workflows
Epic
9.0
PointClickCare Core EHR Platform
Multi-office / multi-physician capabilities
Epic
9.0
PointClickCare Core EHR Platform

Pros

Epic

  • Consistent upgrade cadence.
  • Breadth of capabilities.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

Epic

  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

Epic

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

Epic

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

Epic

Epic 7.0
Based on 1 answer
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

Epic

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

Epic

No answers on this topic

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

Epic

  • Standard EMR for all location.
  • High associated staff and support cost.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Epic
9.0
PointClickCare Core EHR Platform
10.0

Usability

Epic
PointClickCare Core EHR Platform
9.0

Reliability and Availability

Epic
PointClickCare Core EHR Platform
10.0

Support Rating

Epic
7.0
PointClickCare Core EHR Platform

Implementation Rating

Epic
PointClickCare Core EHR Platform
8.0

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