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Increase Communication with Intercom

Intercom is used primarily by our marketing team in order to engage visitors to our website. This in turn helps support sales by creating …
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Live chat customer service scaled properly!

Intercom is a telecommunications platform that we are using to manage chats as a system to help customers who need help. It is being used …
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Intercom Review

Intercom is used as a support widget for us. It helps to address problems that new leads faces and ensure that we have a quick response …
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Support for all levels of tech

We are using Intercom as a way for our members to contact support and success departments regarding questions and concerns when using our …
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A great tool to engage customers

We are an Ed-Tech Start-up. We provide courses on various topics like App development, website development (Frontend and Backend), Cloud, …
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Great product for chat like support

We were using Intercom for customer service purposes at 2 of the companies I have worked at. It was used by customer support, product, and …
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Product Details

What is Intercom?

Intercom is a Customer Communications Platform.

Intercom aims to help users build better customer relationships through personalized, messenger-based experiences across the customer journey. The vendor boasts companies like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.

What sets Intercom apart?
The vendor states Intercom is built to provide everything teams needs to provide personal experiences to every customer—consistently and at scale.
  • Business Messenger: Drive action and resolutions with chat, interactive apps, conversational bots, and product tours.
  • Management tools: Manage multichannel customer interactions at scale with collaborative inboxes, automated workflows, and reporting.
  • Customer data platform: Target, personalize, and contextualize every interaction with behavioral and customer data from across the stack.
  • Apps & integrations: Automate actions in conversations, sync data between tools and connect to an existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces.

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Intercom Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish and Vietnamese.


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Frequently Asked Questions

What is Intercom?

Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.

What is Intercom's best feature?

Reviewers rate Implementation Rating highest, with a score of 10.

Who uses Intercom?

The most common users of Intercom are from Small Businesses and the Computer Software industry.


(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We have not replaced intercom, but we use other software called as an alternative for one of our websites. It has great to use and many people still don't know about it. In terms of use, setup and support has a slight advantage than intercom.