Great Platform - If A Bit Pricey
November 01, 2023
Great Platform - If A Bit Pricey
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Loop Returns
We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjust flows and add messaging to ensure that our customers have the best returns experience possible - and that they shop with us again.
- Very solid base features
- Great team & support
- Easy to use interface
- Benchmarks by industry could be improved
- Shop Now recommendations could be smarter
- Price could be a bit lower
- Workflows allow us to customize returns experience based on criteria we set
- Customizing experience based on events
- Providing customers visibility into their return status
- Retained revenue exceeds costs every year
- Support team reduces stress on our team to ensure process is working
Do you think Loop Returns delivers good value for the price?
Not sure
Are you happy with Loop Returns's feature set?
Yes
Did Loop Returns live up to sales and marketing promises?
Yes
Did implementation of Loop Returns go as expected?
Yes
Would you buy Loop Returns again?
Yes