Great as astandalone but bulky and unwieldy as a Salesforce integration.
December 21, 2017
Satmetrix was implemented as a solution to garner NPS scores across a variety of business metrics, to provide a case management solution …
NICE Satmetrix
NICE Satmetrix
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What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.
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NICE Satmetrix Customer Feedback Management
NICE Satmetrix Competitors
NICE Satmetrix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.
What are NICE Satmetrix's top competitors?
Who uses NICE Satmetrix?
The most common users of NICE Satmetrix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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