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Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. …
Overview
What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
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What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
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- Competitors
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What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more.
Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
Satmetrix (discontinued) Video
NICE Satmetrix Customer Feedback Management
Satmetrix (discontinued) Competitors
Satmetrix (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
The most common users of Satmetrix (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. Users appreciate the web-based interface, which makes it convenient to access and navigate the tool. The simple setup process also saves time and effort in creating and deploying surveys.
Multi-lingual Capability: Several users have highlighted the benefit of the software's multi-lingual capability. This feature allows them to conduct surveys in multiple languages, making it easier to reach a diverse audience and collect feedback from different regions.
Flexibility of Reporting: Many reviewers have mentioned the flexibility of the reporting feature as a valuable aspect of the tool. They appreciate that reports can be generated for various data points captured by the tool, providing versatility for analyzing survey results and gaining insights into customer feedback.
Limited integration with non-Microsoft platforms: Some users have expressed their desire for additional plug-ins to integrate Satmetrix with other email clients and office products, as the current integration seems to be mainly focused on Microsoft platforms.
Clunky Salesforce integration: Several reviewers have found the Salesforce integration to be clunky and have mentioned that it requires spamming fields to custom objects, which can be inconvenient and time-consuming.
Compatibility issues and implementation problems: A number of users have experienced compatibility issues with Java while creating reports, such as annoying prompts to use an older version. Additionally, some customers mentioned that the implementation of Satmetrix did not go as planned and encountered multiple problems along the way.
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Reviews
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Satmetrix was implemented as a solution to garner NPS scores across a variety of business metrics, to provide a case management solution for users, to provide BI reporting and dashboards across the surveys, and to provide a "best in class" consultative service in order to attain the best NPS metrics across our business.
- The UI is very nice in the actual tool
- Setting up surveys within the tool is straightforward
- It can integrate with Salesforce
- Salesforce integration has been clunky. The integration seems to prefer it if you spam entire crops of fields to its custom objects, replicating fields and data across your organization. This is just odd.
- The integration assumes your users have full licenses, it does not play well with Chatter Plus.
- Once you fully integrate with Salesforce, a lot of the features of Satmetrix become redundant.
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- Time to get surveys created and deployed has increased.
- Complexity of integration has increased
- Quality of data has decreased with integration failures
GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!