Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Reviews

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Ratings and Reviews
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Rachel Benson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The company has given us very great support since we started using this product. It has given our marketing and sales team the most useful lessons on effective use. The deployment cost was well managed and we were given appropriate offers until the platform started giving us profit. The customer support team has been always supportive when we face operational challenges or any problem that may arise.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support has been my challenge with most of the Oracle products. There is not enough self-serving content and support is not adequate. One needs to reach out multiple times or escalate to get the response no matter how critical the issue is. Probably dedicated support is the way to go forward.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have mixed reviews when it comes to this. Their chat support has been helpful countless times, providing prompt responses to my many questions in the past. Still, their customer support service over the phone hasn't always been helpful. That's why I'm giving their overall support a good rate, but not the best.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
84%
8.4
Customer data management / contact management (9)
88%
8.8
Workflow management (9)
78%
7.8
Territory management (9)
83%
8.3
Opportunity management (8)
89%
8.9
Integration with email client (e.g., Outlook or Gmail) (7)
80%
8.0
Contract management (9)
87%
8.7
Quote & order management (9)
85%
8.5
Interaction tracking (8)
77%
7.7
Channel / partner relationship management (8)
89%
8.9
Customer Service & Support (3)
80%
8.0
Case management (7)
80%
8.0
Call center management (5)
88%
8.8
Help desk management (5)
71%
7.1
Marketing Automation (2)
82%
8.2
Lead management (7)
90%
9.0
Email marketing (5)
73%
7.3
CRM Project Management (2)
88%
8.8
Task management (8)
90%
9.0
Reporting (8)
86%
8.6
CRM Reporting & Analytics (3)
90%
9.0
Forecasting (8)
92%
9.2
Pipeline visualization (8)
90%
9.0
Customizable reports (8)
89%
8.9
Customization (4)
85%
8.5
Custom fields (8)
88%
8.8
Custom objects (8)
88%
8.8
Scripting environment (7)
86%
8.6
API for custom integration (7)
77%
7.7
Security (2)
90%
9.0
Single sign-on capability (9)
88%
8.8
Role-based user permissions (9)
91%
9.1
Social CRM (2)
86%
8.6
Social data (6)
89%
8.9
Social engagement (5)
82%
8.2
Integrations with 3rd-party Software (2)
77%
7.7
Marketing automation (7)
80%
8.0
Compensation management (6)
74%
7.4
Platform (1)
84%
8.4
Mobile access (8)
84%
8.4

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales, part of the Oracle Cloud CX suite, is a cloud-based CRM that aims to deliver enriched customer intelligence to help sellers be more efficient, through a complete, connected and scalable CRM solution. Oracle CX Sales is a system of recommendation that guides and prescribes the best course of action. It’s UI is designed to removes distractions, so sellers focus on the right deals at the right time. Oracle CX Sales connects data from across the business and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust and use to deliver more relevant customer interactions.

The solution includes: Sales Force Automation (SFA), Sales Performance Management (SPM), Partner Relationship Management (PRM), Configure, Price and Quote (CPQ), Subscription Management, Customer Data Management (CDM), and AI-sourced data via Oracle DataFox.

Oracle CX Sales helps businesses:

  • Automate time-consuming data entry and task management to create more effective and efficient sales organizations.
  • Plan better with a more complete sales planning and performance management solution.
  • Expand their Total Addressable Market (TAM) and elevate business performance with AI-sourced, human-verified data.
  • And more

To learn more about how Oracle aims to help improve sales efficiencies visit www.oracle.com/cx/sales/

What is a CRM?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Call Reports
  • Supported: Asset Management
  • Supported: Predictive Analytics
  • Supported: Contact Relationships and Hierarchy
  • Supported: Assessments for lead, opportunity, account, contact
  • Supported: Mobile Offline Mode
  • Supported: Mobile Voice Commands

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Task Based Home PageMobileSales AssistantSales ForecastingWin Probability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Competitors

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Pricing

More Pricing Information

More pricing information from Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

SaaS Editions Pricing
Pricing DetailsTerms
Professional$65.00Per User Per Month
Standard$100.00Per User Per Month
Enterprise$200.00Per User Per Month
Premium$300.00Per User Per Month

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesWorldwide

Frequently Asked Questions

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.

What is Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s best feature?

Reviewers rate Forecasting highest, with a score of 9.2.

Who uses Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)?

The most common users of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) are from Enterprises and the Information Technology & Services industry.