Overview
What is Rackspace Managed Hosting?
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
Business email crippled while we waited a MONTH for support
In my opinion, Rackspace fell flat on their face - Terrible incident response
Rackspace hits the sweet spot between price, reliability, and usability.
Rackspace, solid vendor with great uptime and amazing support
Cloud server hosting made easy
Good luck Rackspace
Rackspace - Pretty Good, I Think!
Rackspace. They've got you covered.
Rackspace Virtual Server Platform Review
These services were used to host a MySQL database …
Alternative Hosting Platform with Fanatical Support
You need Rackspace for email!
Steady & useful
Rackspace Fanatical Support is THE BEST!
RackSpace falls short as a dedicated server when compared to other user friendly solutions.
Reaping the Rackspace Rewards - A Business Testimony from a Cloud Perspective
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Linux
$23.00
Windows
$75.00
Windows + SQL
$128.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Rackspace Managed Hosting?
Bare Metal
A single dedicated server with a specific function, like a web server or database server. Storage, networking, and database options can be customized.
Virtualization
A single shared server that allows multiple users of the OS to each control their own network resources with the shared environment.
Private Cloud
Compute resources are shared within an organization, to offer a multi-tenant environment for (internal or external) customers.
Rackspace Managed Hosting Competitors
Rackspace Managed Hosting Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(63)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Rackspace's Cloud VPS services have found success in several key use cases, as reported by users and customers. Many have utilized Rackspace's robust infrastructure and top-notch performance capabilities to host their MySQL database infrastructure, ensuring reliable and secure data storage. Additionally, Rackspace's cloud site services have been a popular choice for hosting WordPress sites, providing a reliable and scalable platform for managing multiple websites. Users appreciate the flexibility and customization options offered by Rackspace, allowing them to optimize their web and database hosting solutions for optimal performance. Furthermore, Rackspace's Managed Hosting has been vital to the online presence of companies, ensuring industry-leading uptime and stability for business-critical applications. Overall, users have praised Rackspace for its reliability, customization options, and attentive customer service, making it a preferred choice for businesses that rely on flawless hosting and timely support.
Excellent Support: Reviewers have consistently praised Rackspace for its excellent support, with multiple users stating that the support provided by Rackspace is responsive, reliable, and helpful. Many reviewers describe the support team as knowledgeable and easily accessible, emphasizing their dedication to understanding and assisting customers' businesses.
Robust Server Offerings: Numerous users appreciate the robust server offerings provided by Rackspace. They mention that Rackspace's servers are highly scalable, offering flexibility in terms of complex topologies, independent storage scalability, and distributed workloads. Additionally, reviewers highlight that Rackspace has excellent uptime with almost no occurrences of website downtime.
Fair Pricing: Several users find the pricing offered by Rackspace to be fair. They indicate that the pricing aligns with the quality of service provided by Rackspace. This positive sentiment towards pricing indicates that customers feel they are getting value for their money when using Rackspace's services.
Slow and Unusable Cloud Files: Some users have found the Cloud Files offering to be relatively slow and unusable, affecting their ability to efficiently store and retrieve data.
Confusing Web Management Panels: The presence of 2-3 different web management panels with different logins has been frustrating and confusing for users, making it difficult for them to navigate and manage their accounts effectively.
Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by Rackspace, stating that it has gotten worse over the years and now comes at an additional monthly fee. This has led some users to consider moving their servers to a different company due to the poor support service.
Several recommendations have been given by users based on their experiences with Rackspace hosting services.
One suggestion is to consider using an alternate cloud hosting service that provides better support and lower costs.
Users also recommend establishing a good relationship with the Business development consultant at Rackspace, as they offer valuable technical expertise and assistance with architecture and best practices.
Another recommendation is to explore Rackspace's cloud services and rack connect for both cloud-based and dedicated solutions.
Attribute Ratings
Reviews
(1-9 of 9)Business email crippled while we waited a MONTH for support
- OpenStack
- Support
- DNS
- AutoSaving
- Lack of features compared to other clouds
- More support for tools that expose the API to end users like ansible and terraform
- The workflow can sometimes be buggy.
- A great guarantee of uptime.
- Amazing support, who are available in moments via Chat.
- Has easy upgrades and downgrades between plans.
- Fair pricing (you get what you pay for).
- During a couple of planned upgrades, the timeline was a bit ambiguous.
- There have been a few times when tech support seemed unhelpful.
- We've hit storage/CPU limit without much notice on a unique project.
Cloud server hosting made easy
- It's easy to spin up new cloud instances.
- Creating backup images is easy.
- Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
- They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
Rackspace Virtual Server Platform Review
These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.
Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.
- Excellent, responsive, reliable, and HELPFUL support
- Robust server offerings
- Excellent uptime
- Fair pricing
- Pricing is competitive, but other providers do beat them out with some of their pricing "features".
- The Cloud Files offering is relatively slow and wasn't usable for us.
- The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
- There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.
Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
- Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
- Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
- Lack of an autoscale solution - I had a project where I ended up spinning up 30 webheads and 20 MySQL servers (1 master and 19 slaves). The actual campaign lasted 4 hours, but during that live period, I had to have all those machines up and running. Definitely not a cheap environment, but if there was an autoscale solution, the high cost could have been avoided.
You need Rackspace for email!
- Rackspace is used to access email via A web interface as well as applications such as Outlook and Thunderbird.
- Email for the county organization is very important and Rackspace provides excellent delivery of service and support.
- The only area for improvement would be to mirror the Exchange capability, e.G.: calendaring, contact sharing and task list.
Steady & useful
- Simple email administration
- Dependable cloud hosting
- Helpful support staff
- Easier transfer from Rackspace Email to Exchange
- Modernize look of mail interface
- Flexibility: Rackspace affords complex topologies, independent storage scalability and distributed workloads. Mix-and-match to meet our client's specific use-cases keeps us competitive.
- Consistency: having used multiple providers at various times for various reasons, one of the more striking differences in the cloud servers market in our findings is the consistency of service. While at times other players achieved some higher level benchmark testing, these were typically short-lived - Rackspace has provided us the most confidence in "getting what we are paying for/expecting to achieve"
- Service and Support: these days, it almost seems like this area has become cliche. As an extension of the above technical "Consistency", the levels of Support at Rackspace allow our business the confidence to do what we do best: solve technology problems, unabated and undaunted. While I have been exposed to industry competitors smirking at Rackspace's "Fanatical Support" moniker, it has been this industry-leading, platinum-standard level of support by Rackspace that has allowed our business to pursue service and solutions areas without blinking. This would not have been possible for us with other vendors; again, Rackspace has always delivered for us as if they were members of our own organization - they made it their business to be in our business!
- There is a little too much homogeneity of hardware in my opinion.
- Could use some advancements in auto-scaling, reserve/spot pricing, external storage, reserved IPs.
- Control Panel: while we have seen much improvement to the Rackspace c-panel, this should be seen as an area where the company continues to commit itself to further enhancements - the palatability of the end-user is often overlooked, but human nature will default towards ease-of-use and intuitiveness every time. Keep at this!