Overview
What is Re:amaze?
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses, now from GoDaddy since the June 2023 acquisition.
Pricing
Basic
$29
Pro
$49
Plus
$69
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per team member
Product Demos
Re:amaze Platform Demo Part 4
Re:amaze Platform Demo Part 3
Re:amaze Platform Demo Part 2
Re:amaze Platform Demo Part 1
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Re:amaze?
Features
- A shared inbox for a team to manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages.
- Re:amaze Chat - Live chat, chat automation, chatbots, and native in-chat video calls
- Re:amaze Chatbots - Helps customers fully automated chatbots designed for eCommerce. The prebuilt chatbots are available or users can build custom chatbots.
- Re:amaze Push Campaigns - For re-engagement and sales boosts with targeted push notification campaigns designed for browsers and mobile devices.
- Re:amaze Status Page - Keeps customers informed of outages, delays, or scheduled maintenance of core business systems. Customers can be alerted of any incidents and issues through a status page or a status page built into Re:amaze Chat.
- Re:amaze Live - Real time customer monitoring, activity tracking, and live messaging that displays what customers are doing.
Re:amaze Video
Re:amaze Integrations
Re:amaze Competitors
Re:amaze Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Recommendations
Re:amaze is a versatile customer service software that offers a range of use cases to enhance the support experience. Users have found that Re:amaze streamlines their customer service process by consolidating email, social media, and chat into one platform. This consolidation allows for efficient handling of customer questions, reducing the number of calls that can be easily answered with AI chatbots or live chat agents. The software's tracking feature and tagging system enable users to monitor the usage of specific response templates and track issues, making it easier to optimize and improve customer support workflows.
One key use case of Re:amaze is its ability to integrate with Shopify, providing users with access to customer and order details directly within their support tickets. This integration not only saves time but also automates replies using live Shopify data, enhancing the support process for repeat customers. Additionally, Re:amaze's all-in-one approach to customer service, including email, chat, and support, has been highly engaging and transparent according to user experiences. Customers appreciate the seamless website integration and reliable performance of Re:amaze, making it a valuable tool for communication, customer support, and reputation building in the industry.
Overall, Re:amaze simplifies customer service workflows, adds helpful features, and integrates seamlessly with websites. Its wide range of use cases, from managing multiple brands and stores to improving support time to resolution, has garnered positive feedback from users who highly recommend its capabilities. The software's intuitive interface makes onboarding new team members effortless, while its reporting capabilities enhance decision-making in customer service operations. With frequent updates and responsive customer support, Re:amaze continues to evolve as a valuable tool for Ecommerce communication and enhancing the overall customer experience.
Users highly recommend trying re:amaze and praise its compatibility with any website. They suggest utilizing the trial version of re:amaze to see its usefulness and effectiveness. Users also recommend considering re:amaze for B2B support, chat widgets, and personal support relationships. Another common recommendation is to engage with support during the setup process and contact them for helpful responses. Users highly recommend re:amaze for its ease of use, support, and ability to set up new users quickly. They appreciate the integrations with other services and the improved customer experience they provide. Some users suggest adding the ability to organize customer conversations into folders and subfolders, as well as improving the chat looks and enabling notification sound on Safari. Overall, users find re:amaze to be a great option for an all-in-one eCommerce customer support platform due to its affordability, ease of use, and effective customer service.