Salesforce Field Service Reviews & Ratings 2024

Name: How to Optimize Field Service Teams | Salesforce Demo
Uploaded: 2020-08-31T23:59:50.000Z
Duration: 1 min 32 s
Description: How to Optimize Field Service Teams | Salesforce Demo

Overview

What is Salesforce Field Service?

Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.

Powerful but rigid tool

8 out of 10

March 12, 2024

Incentivized

Implemented primarily for field crew scheduling and timekeeping. Has evolved to be our primary means of scheduling and completing …

Salesforce FSL - A Lifesaver for Customer Service Management

8 out of 10

December 19, 2023

We have implemented solutions for our business through Salesforce Field Service solving real life problems like Defect liability period …

Not ready for Prime Time

1 out of 10

March 16, 2019

My company is currently using ClickMobile to manage the schedules of 1,000+ field clinicians. It is supposed to perform real-time tracking …

Scheduling for Todays Mobile Workforce

9 out of 10

July 08, 2015

We (Diabsolut) are a preferred partner and implementer of the full suite of ClickSoftware products with offices in Canada, United States, …

Review on ClickSoftware's ClickSchedule and workforce management

8 out of 10

November 26, 2014

ClickSoftware Mobile Workforce Management is used to manage workflow of mobile workforce in North America. It is being using in these …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Appointment Scheduling
Mobile app error handling and troubleshooting

Verified User

Professional in Other

Renewables & Environment Company, 201-500 employees

Ability to track real time any updates about the service appointment
License could be less pricier esp. the dispatcher license

Souvik Basu, CSM® CSPO®

Program Manager

Aldar Properties (1001-5000 employees)

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Pricing

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Contractor

$50

Cloud

per month per user

Contractor Plus

$75

Cloud

per month per user

Dispatcher

$165

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.salesforce.com/products/fie…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$50 per month per user

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Product Details

About
Competitors
Tech Details
FAQs

What is Salesforce Field Service?

An AI platform for field service with features that help users to enhance customer engagement with real-time personalization, optimize field teams with an inbuilt scheduling engine and access to offline data, as well as the ability to improve field visits with the help of trusted AI built on the Einstein 1 Platform.

Salesforce Field Service Features

Supported: Appointment Scheduling
Supported: Work Order Management
Supported: Dispatching
Supported: Activity Tracking
Supported: Service History
Supported: Forecasting and Planning

Salesforce Field Service Screenshots

Salesforce Field Service Video

How to Optimize Field Service Teams | Salesforce Demo

Salesforce Field Service Competitors

Salesforce Field Service Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Supported Countries	All

Frequently Asked Questions

Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.

Salesforce Field Service starts at $50.

ServiceTitan, SAP Field Service Management, and HouseCall Pro are common alternatives for Salesforce Field Service.

The most common users of Salesforce Field Service are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(32)

Attribute Ratings

Reviews

(1-2 of 2)

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December 19, 2023

Salesforce FSL - A Lifesaver for Customer Service Management

Souvik Basu, CSM® CSPO®

Program Manager

Aldar Properties (1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We have implemented solutions for our business through Salesforce Field Service solving real life problems like Defect liability period (DLP) for Real estate domain. Previously as well, Salesforce FSL had been used as the tool to improve on the existing legacy system to dispatch technicians from Business side when they faced complaints/issues which the Business is liable for.

Pros and Cons

Great dispatcher service which helps the Field Service managers
Great view of the availability of the technicians
Ability to track real time any updates about the service appointment

License could be less pricier esp. the dispatcher license
Restricted workflows and data visibility, along with slow performance can complicate the experience for the technician
Since we use devices primarily for this like Ipad and Android devices, the mobile app needs to be improved which crashes often

Likelihood to Recommend

1) I am a homeowner, who has moved in less than 1 year ago so my maintenance (DLP period) is still active. I face issues in my home and call the service center to fix the issue (can be any kind of issue like furniture or electrical etc.). The whole process that happens after this after this initial case is raised is taken care by Salesforce FSL which is amazing.

2) Not only for real estate, but same scenarios can work for any industry like even utilities (water management company) who are responsible for home water. So if water is hard, customer calls the service center, a case is raised on and then on managed via Salesforce field service.

Return on Investment

Positive Impact being customer satisfaction
Positive being able to manage technicians better
Positive being tracking of the service requests

Alternatives Considered

IFS Field Service Management

I know of IFS but I do not think it is a worthy or close competitor to Salesforce Field Service lightning as its not that user friendly yet with a complicated interface. Also it does not have the name and respect and brand value that Salesforce commands in the market thereby making it easier for Business to approve.

Other Software Used

Jira Software, Microsoft 365

March 16, 2019

Not ready for Prime Time

Verified User

Professional in Professional Services

Hospital & Health Care Company, 10,001+ employees

Score 1 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

My company is currently using ClickMobile to manage the schedules of 1,000+ field clinicians. It is supposed to perform real-time tracking and sync with office staff. We hoped to integrate it with our billing and time reporting systems, but that is a long way off.

Pros and Cons

They apparently have an excellent sales team.

Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling.
Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Tech support is only provided to end users by email.

Likelihood to Recommend

Advertised as an integrated solution for home care field clinicians, but it does not work offline, allow staff to view entire schedule, or enter recurring appointments.