Acumatica vs. SAP Business ByDesign

I feel that Acumatica is a very robust system that is well suited for medium - large companies. Small companies may find that there is much more reports/modules/GIs than what is necessary for them to run their business, and it can seem overwhelming at first. During reviews with our franchise locations, we are often told that Acumatica is not very beginner friendly, so I feel Acumatica is much better suited when in the hands of an experienced customer that can then provide support & help for the beginner user!

Incentivized

Do you plan on going public at some point? If so, this may not be the best solution for you

Incentivized

• Ease of dragging documents into transactions has made our office paper free
• Use of Excel to export any detail that we need, particularly to reconcile balance sheet accounts
• The cloud environment is sooo wonderful! Coming out of the pandemic we value the cloud environment.

Incentivized

• I like the ease of use and the implementation methodology.
• With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
• SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.

• It may have been resolved today with the new Configuration Tool that was released today. But adding user fields and manipulating screens is very difficult with using customization projects. There needs to be a tool specifically that allows user to edit their screens and add new fields to the UI without having to publish a customization.
• I deal with a lot of customers in the Construction Industry. I keep hearing that Acumatica is missing some functionality that is really helpful for a lot of construction companies. Clients I work with keep saying things like, "you would think Acumatica would have thought that this is a big part of the construction industry for most companies like ours". Allowing subprojects, combining retainage, and transparency on how to report to owners are a few to mention.

Incentivized

• Time off request could be better. Right now, there is no option for sick time
• It crashes often
• Customization could be better

Incentivized

Acumatica has lots of potential for our company. I can see where our company will be in the next coming year or two as we start utilizing all of the features that Acumatica has

Incentivized

SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.

Incentivized

We have users of all levels and it works well for any user, the user interface is very easy to get used to and the screen feedback and delivery is very well done. We have many users using this product all day every day and all levels have become very accustomed to its ease of use.

Incentivized

Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident

our partner was an subject matter expert

Incentivized

our partner created great online training

Incentivized

lots of bumps in getting work processes mapped out. a bunch of customizations were needed.

Incentivized

I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.

We selected Acumatica based on the licensing model. We also selected Acumatica based on the flexibility. We also selected Acumatica based on recommendations from our VAR. We liked the overall TCO of Acumatica vs other ERP systems. We also liked the fact that it was able to do the inter company accounting necessary for our business.

Incentivized

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.

Incentivized

• We were able to successfully navigate the pandemic due to the fact that it is cloud based.
• We were able to determine that customers who told us to not call again, often bought from us.
• Employee morale was very high as everyone in the company had access to the data that tracked our first year of profitability in years.

Incentivized

• Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
• Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
• Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.