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ADP helps your business grow and save you time!
October 06, 2021

ADP helps your business grow and save you time!

Laura Bruce | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used across the whole organization. It helps with timecards across multiple states and also running multiple company payrolls.
  • Makes the timecards easy for employees.
  • Lets us organize employee information.
  • Allows managers to see employee information as well as HR Department.
  • Tax communication—it is impossible to get a timely response.
  • Time off programs are always having problems.
  • Performance review program is terrible.
  • It has made our growth much easier. As we add locations or companies it is easy to make the transition.
  • The reporting system for managers is hard to explain. There is no way to run a payroll register for other dates than when payroll is run. The reports are really lacking which creates more work for our team.
  • The Performance Review portion is so confusing to our teams. They hate it.
We chose ADP because of its scalability.
  • None

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

The phone wait times are ridiculous. We should not have to be on hold for hours. My latest implementation team was amazing! Brandon Aikens and Neil Wipf are amazing and truly your best employees.
Well suited to multiple companies in multiple state payrolls. Not well suited to track performance reviews.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
9.7
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
10
Reimbursement management
10
7.0
Approval workflow
10
Balance details
6
Annual carry-forward and encashment
5
8.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
6
Employee recognition
6
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
4.4
Performance plans
3
Performance improvement plans
3
Review status tracking
5
Review reminders
5
Multiple review frequency
6
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
4.8
Corporate goal setting
6
Individual goal setting
5
Line-of sight-visibility
4
Performance tracking
4
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

Great!
Yes, the mobile app is great.

Using ADP Workforce Now

294 - Warehouse, Drivers, Corporate Staff, office staff
3 - Director of HR
Payroll Specialist
HR Admin
  • Questions about time off or timecards.
  • Login questions.
  • How to review company policies.
  • Opening new locations and onboarding new employees virtually.
  • Rolling out compliance documents to the team.
  • Implement a more robust performance review system
  • Implement a better tracking for training

Evaluating ADP Workforce Now and Competitors

Yes - C-Biz
  • Product Features
  • Product Usability
  • Prior Experience with the Product
We needed a product that would grow with our company. ADP allowed us to grow and double our employee numbers in a short period of time.
I wouldn't

ADP Workforce Now Implementation

I give a 10 to the latest implementation that I completed. It was a breeze
  • Implemented in-house
Yes - 1- Payroll
2- Time & Attendance
3- Performance
4- Benefits
Change management was a big part of the implementation and was well-handled
  • I have been through implementation many times. The first time was terrible. I couldn't get answers to my questions and the timing was way off what was promised.

ADP Workforce Now Training

  • no training
I had used it in the past and so it was easier for me.

ADP Workforce Now Support

ProsCons
Knowledgeable team
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No, I shouldn't have to in order to get help for a service that I am already paying for.
Yes - I don't know. I never had any follow up
I honestly don't have an example of this.

Using ADP Workforce Now

Most features have great usability. There are some areas that are not good.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll is easy to learn
  • Employment profiles and how everything is connected
  • Updating an employee's information or correcting something is so easy
  • Performance reviews
Yes - It is great. They just updated it and I think it is fantastic

ADP Workforce Now Reliability