Why I tell business friends to consider BigCommerce
August 12, 2020
Why I tell business friends to consider BigCommerce
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
Our site is a secondary income stream for our manufacturing. The site is required to fulfill the following roles in our business: Reception, Sales, and Bookkeeping. The beneficial roles covered include marketing and shipping manager. The costs of these roles over a year compared to the site that works 24/7 with no holiday or sick pay determine the return on investment and on that basis, we are so ahead of the game.
- The confidence gained from having a support team who are so friendly and helpful is number one for me.
- The ability to go as shallow or deep into marketing as needed for each product is a powerful tool.
- The User setup allows for each person to contribute while security is maintained through their User status and allowances.
- Connecting other helpful apps after BigCommerce has done the troubleshooting is appreciated.
- BigCommerce has always looked after me, so no complaints.
- I don't expect perfection but am comforted that a team of experts is always worrying about the improvements so I don't have to.
- Our site provides a good secondary income stream.
- Our site significantly reduced time spent answering product questions.
- Our site removed many obstacles to closing a sale.
- Our site provides technical specs and data on products 24/7.
$20,000 to $100,000
At this time, shipping integration with Australia Post is a valuable resource for us. We are hoping to expand our site this year as it has not received the sort of attention needed as our manufacturing has taken priority. However, a recent business restructure will allow for greater growth going forward. This will include making better use of available apps.
I last looked at other products approximately 8 years ago and have long forgotten any relevant details.
BigCommerce Feature Ratings
Using BigCommerce
6 - Sales
Accounts
IT
Machinists
Accounts
IT
Machinists
1 - Our IT person is self-taught with medium skills but a considerable business background. The merging of these two skill sets provides our small business with a working website that is growing.
- Selling our products
- Providing 24/7 technical information to our customers
- Inspiring customer loyalty
- Instrumental in bringing customers to our factory shop
- Coupon discounts to customers for manufacturing or shipping delays
- Coupons to allow sports clubs to add value to their memberships with a club code for member discounts
- Eventually we hope to have more people using the site for their work titles.
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
No - The BigCommerce support team is the best I have come across in any area of business. Polite, friendly, knowledgeable, and willing to listen. We don't always get it right because sometimes it's actually my fault!
Yes - Every issue of support is dealt with. Results vary from a BigCommerce oversight or a misunderstanding on my part.
In the early days, BigCommerce support gave me conflicting advice on an important issue with product codes. Every time they had an idea, it cost me hundreds of work hours. The problem came from the way I wanted to use the platform for a manufacturer that sells the same product year in and year out, not a seasonal premise. Eventually, we got a work around and the team here must have all known my name and yet there was no angst from them dealing with me and they gave me a free theme when I needed one. Sometimes, going through very difficult problems forges a greater understanding on both sides.
Using BigCommerce
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Convenient Feel confident using Familiar | Requires technical support |
- Creating or editing a new product
- Adding relevant how-to videos to products
- Adding spare or related parts to products
- Options and option sets can be a little difficult at times
- Not being able to edit category page SEO on the CSV
- Logging out - they keep moving this and it's pretty annoying
- Getting your contact page location map sorted can be tiresome
Yes - Pretty good as far as I can tell. No customer complaints. While it lays out the product detail information differently, it is still there for customers to access if they wish.