Item: Webex App
Rating: 8
Author: Erin Easterberg

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

Cisco Jabber is a wonderful way to communicate company wide without phones or disrupting. Perfect when you need an answer while making a sale. It’s user friendly across the board. The original share screen device. It streamlines communications company wide. Remote and in office. Cisco Jabber solved our need for real time answers during a phone call with prospective parents looking into adoption. It helped streamline priorities when adoptive mothers called in. Vital for quick response within a company.

Pros and Cons

Pros

User friendly - ease of use
Effective without being invasive
All abilities in one application for any screen share or communication

Cons

This is tough as the software is wonderfully on point.
It keeps you organized unlike teams in your chats, more user friendly.

Return on Investment

Cisco Jabber saves us on our sales pitches, closing of deals.
Collaborative communications always help boost ROI
It’s cheaper than other communication softwares similar

Cisco Products Used for Hybrid Work

Webex Meetings

Organizational Challenges Faced

Skip

Impact on Organizational Challenges

Skip

Hybrid Work Experience

Skip

Alternatives Considered

Microsoft Teams

Webex has everything teams has but price point was better. Webex doesn’t have the visual interface like teams. It’s watered down visually. Teams tends to have Microsoft wide issues, resulting in issues frequently. Webex did not have those types of issues in its reviews from users.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, InfoZoom

Likelihood to Recommend

Cisco Jabber works well for all companies that communicate. It has its place in the work environment to keep connections while busy at work and to stay connected to a team for assistance. It’s suitable for all types of businesses. Remote workers and in office alike. This is software for communication so all businesses.

Webex App Feature Ratings

Cisco Hybrid Work

Hybrid Work Model

Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

None here

Other Products Considered

We do not

Other Collaboration Services Used

None

Cisco Webex Experience

All-in-one Platform

Our Cisco Webex addition is Webex suite, bringing whiteboard into the collaborative meetings, polling, events, calls. This is perfect for remote work. Adding in Calendly for setting up meetings with outside onto our team calendars. All of these additions increase collaboration and productivity.

Security

The meetings are secure. It is easy to use on the web page or the application. It’s easy to screen share, send docs, screen use for IT issues, syncing calendars, calls of any kind. No additional requirements for security to be established.

Ease-of-Use

The transcript for meetings has helped to revisit trainings, steps, create Sops, share and search items easily within. Noise suppression is so key with remote work and it’s great the level of focus achieved over these video calls.

Using Webex App

Users and Roles

Sales, recruiters, accounting, payroll, billing

Support Headcount Required

20 - It, technology support

Business Processes Supported

Meetings
Team communications
Screen share

Innovative Uses

Polling
Whiteboard
Calendar

Future Planned Uses

Team wide events
Training vids prerecorded for new hires with transcripts

Likelihood to Renew

It’s ease of use and reliability. The whole experience you cannot go wrong. It’s software gold for the price

Evaluating Webex App and Competitors

Products Replaced

Key Differentiators

Scalability
Ease of Use

Ease of use. We didn’t need bells and whistles, we needed user friendly and effective

Evaluation Lessons Learned

Review price comparisons more deeply
obtain trial run thrus / demos

Webex App Implementation

Implementation Rating

We were ready to use it with no issues is what I am privy to.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

Webex App Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Webex App Training

Yes anyone can learn this on their own. No training needed

Configuring Webex App

Product Configurability

I do not think so I think it’s just right! Because It’s not limited. It’s definitely not complex. This software is user friendly and affordable and affective. It’s the triple threat.

Configuration Lessons

I have not had to configure, the set up is basic and great to use.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

No thanks

Webex App Support

Support Rating

I can’t give it a ten due to its lack of visuals. But it’s got everything you need and it continues to advance. The add ons and capabilities continue to grow as the software is keeping up with AI

Webex App Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, have a strong support team who is capable of supporting this product.

Bug Resolution

Exceptional Examples of Webex App Support

None to share

Using Webex App

Usability

Everyone can use this application.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None