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Webex user, some room for improvement, but mostly, a solid play
Updated October 03, 2023

Webex user, some room for improvement, but mostly, a solid play

Daniel Dammerman | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We still use Webex primarily for customer conferences. Typical uses include screen share, chat during meetings. We also use audio and camera. We use the platform both for domestic and global. We bounce the "beach ball" from host to host. etc. To get tactical, we use it for discovery calls, vendor meets pricing/proposal reviews, and customer facing presentations. we also use it internally for all-hands and informal meetings.
  • video quality is high
  • voice quality is generally high
  • in app chat functionality allows broadcast or private messages -- very useful
  • seems like I hit "dead ports" a lot of the time when I initially connect
  • ability to silence participants cna be difficult to find "on the fly"
  • not sure if integration with apps like Gong is available? The ability to record should be built-in
  • it shortens revenue cycles by facilitating meetings quickly
  • If facilitates all hands meetings to quickly disseminate strategy
  • it reduces the need for assistants and reduces manual setup time for meetings by automating meeting logistics, so there is productivity gain there
We use the WebEx App as a spot solution, which means we turn to WebEx only when a customer specifically demand this platform, or when Zoom or Teams is unavailable or fails. This is the story universally/globally as far as our company goes. I do not believe there are any plans to change at this stage.
the problem was scale. how to quickly get everyone offboarded to remote work simultaneously. Webex was used from time to time during this transition, but as previously described, is behind Teams and Zoom in our conference-software roster.
i am sure that there are routers / switches at our campus, probably coupled with Meraki and APs. From my experience, I only use Webex as a spot solution behind other software programs. It (webex) performed admirably when needed.
We have our remote / hybrid model working very smoothly at this time. Onboarding is quick, both efficient and effective. SSO enables smooth access to various software programs needed to do our job. Access is high and typically feels flawless.
Webex was the incumbent and I had no influence. Webex is enterprise - caliber and in many ways indistinguishable from the others, though it does seem to be slightly less reliable, as previously mentioned I find myself hitting "dead ports". MS Teams offers some very interesting integrations, and Zoom has become the tool du jour due to it's Covid surge.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

ZoomInfo SalesOS, Outreach, Showpad, Clari, Looker, Slack, Xactly Incent, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Google Calendar, Google Drive, Greenhouse, Navan, Expensify
This product is suitable for geographically dispersed teams or multi-company conferences. This is well suited for job interviews. This is particularly well suited for presentations as the screen share function comes in very handy. It seems less appropriate as a pure voice play .. coordinating the call is much more time-consuming than just calling someone's cell phone. The ability to integrate and embed links with email programs is very much appreciated. I personally feel that this tool ranks below MS Teams and Zoom, but it still enterprise caliber.

Webex App Feature Ratings

Project Management
8.0
Task Management
4
Scheduling
10
Mobile Access
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
7.2
Versioning
Not Rated
Video files
4
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
2
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Fully accomplished. A large percentage of our workforce works primarily remote. Many flex between campus and other offsite locations.
Honestly, Webex is quite similar to Teams and Zoom ... I feel that after using them all, I am unaware of any differentiators.
  • Microsoft Teams
  • Zoom
  • Google Meet

Cisco Webex Experience

none that i am aware of
collaboration is well done, security seems spot-on. participant management and host settings are intuitive and easy to setup.
I have noticed that the noise suppression is impressive. I work from home with young children frequently in the house, and the background noise on my end can be a challenge. I have often wondered how exactly the software reduces the background noise.

Using Webex App

  • conference calls
  • remote team collaboration
  • geographic dispersed teas coming together cost-effectively

Webex App Support

I have had to manually get connected to meetings once or twice in the past and it seems like the agent was able to quickly plug me in when I was having difficulty. This is the only time I can recall using support, so I do not have much else to share on the topic
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not think so
I have had connectivity issues to important calls before. I dialed for support and was pleasantly surprised to have my issue resolved very swiftly and effectively. The operator was able to connect me to my conference and I missed very little. No explanation was offered as to what the problem on the front-end was, but in the end, the support was exceptional.

Using Webex App

lots of the time it was click and go. didn't have to think or configure, just show up at the appointed time and ensure your camera and microphone were on (or off!) share screen button, mute button, etc. are all featured prominently and easy to find.
ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
Inconsistent
  • connecting
  • chat
  • video
  • collaboration
  • assigning call leader/organizer status
  • none
Yes - The mobile has worked well on my iphone.

Webex App Reliability

I have no visiblity to this side of the app
I still rate Webex lower than Teams and Zoom. I have not documented or counted the data, but anecdotally, I am certain that I hit more "dead-ports" and connection issues when using Webex.
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer.

Integrating Webex App

  • Outlook
Calendars are integrated for scheduling ... I have no line of sight as to how difficult the integration was, but given Outlooks robust capabilities and ubiquitous nature in Enterprise, I have to believe it was close to turnkey.