GoTo Connect is rock solid, affordable, and I highly recommend it ... No "Jive". :)

We use GoTo Connect (formerly Jive) for all our entire company's phone system. Although we are a smaller company, we have employees spread across the country and a VOIP service instead of a traditional landline service is incredibly valuable to us, particularly because of the central administration abilities of the Jive/GoTo Connect system.

Frankly, we have not used GoTo Connect to its fullest potential. We use separate services for messaging and video conferencing (Trillian and Zoom, respectively). I suppose our organization could transition to the GoTo Connect version of these services, but the staff's familiarity with the other tools, and their affordability, have made such a switch a low priority. Honestly, all we need are phones, and GoTo Connect handles that quite well.

Conference lines and phone conferencing are clearly the most important part of this service for us. It performs these tasks quite well. Few, if any, complaints in this area.

I find it unlikely that GoTo Connect would provide services any different than others who offer similar service. In fact, the add-ons can be a distraction from the product's main use - VOIP telephony.

We initially chose GoTo Connect (which, at the time was called "Jive") simply because they got OK reviews, had good online documentation, and were a little bit less expensive than the competition. Really, I'm sure a number of other services would have done the job just as well, but we settled on Jive, and have been quite happy since making that selection. The selection was a bit difficult because so much of the competition offered the same products. The comparisons were apples-to-apples. We just picked the one with good documentation and good pricing.

We did not purchase premium support. The standard support was sufficient and met our needs well.

I mentioned this in a previous comment, but I will expand on it. Our phones are Yealink T46G's. We have a few dozen of these throughout our office. The older firmware on these phones would not allow you to use a USB Wi-Fi dongle for communication. They had to be wired. We were moving to a new building that did not have ethernet strung throughout the facility, so we had to use wi-fi for our VOIP phone system. When you autoprovision these phones, GoTo Connect will check your phone's firmware version, and if it doesn't match theirs, it will make that change automatically. In any case, the version that GoTo Connect was pushing to our T46G's was an old version that did not support Wi-Fi. The manufacturer had issued some firmware updates that added this much needed feature, so I contacted support and asked them if they would replace the version they provisioned with the new one. They agreed to do so, and by doing that, they saved us thousands of dollars, preventing the need to either A: string ethernet throughout our new bulding, or B: buy new phones that had built-in Wi-Fi. It was a great solution.