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Lightweight client with a big punch
Updated July 09, 2021

Lightweight client with a big punch

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer in our department to manage hosts that are not in our internal network and that do not connect to our VPN. This is typically one off hosts that serve one unique purpose.
  • Easy, no frills solution for remote management
  • The client is light and is not processor intensive
  • I like that TeamViewer runs as a service
  • Too many additional non-essential features are being included with the client
  • "Computers & Contacts" section UI needs a refresh
  • Too many "add-on" services
  • Increased efficiency of managing/controlling remote hosts
  • Prior to deploying TeamViewer, we would need to physically send a person to troubleshoot; not that is no longer needed unless it is a hardware issue
  • Free personal use version is also a plus!
TeamViewer is better than RDS because of the way it handles the video. At the core, they are both remote control applications. However the method for implementation is quite different. RDS gives you 90% experience of physically being at the terminal but TeamViewer gives you the same experience as if you were sitting in front of the remote host.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

As designed, it is pretty simple and easy to implement across our devices. This has led to an efficient deployment cycle and reduced the number of staff hours required to setup.
We have not taken advantage of these features, however we are interested in exploring the SSO option.
For enterprise management of 100+ hosts, [TeamViewer] is probably not the best solution. For us, this works for one off hosts that are not joined to our AD or located within our network. The plus is that the remote host runs TeamViewer as a service, so there is no interaction needed on the remote end.

TeamViewer Feature Ratings

Remote Administration
8.2
Screen sharing
10
File transfer
8
Instant message
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Monitoring and Alerts
5
Multi-platform remote control
10

TeamViewer Security and Support

Using TeamViewer

3 - IT Department - Systems administrators
3 - IT Department - systems administrators
  • Easy of use
  • Rapid deployment
  • Simple dashboard
  • N/A
  • N/A
  • implement SSO
Simple product, inexpensive pricing, clean dashboard, and works as advertised.

Evaluating TeamViewer and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Easy of use and deployment
Same process - we identify and have a shootout amongst the different service providers. After testing, we can better identify which product best meets our needs.

TeamViewer Support

Have not had to reach out for support.
ProsCons
None
None
No. It's a simple product and our usage is very basic.
N/A - have not had to reach out to technical support.

Using TeamViewer

Pretty simple to use. No frills dashboard and we can easily navigate to the hosts that we need access to.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Easy to deploy
  • Simple and functional dashboard
  • N/A
  • N/A