Overall Satisfaction with TOPdesk
TOPdesk is used in a mix of 3 (totally different) departments in our organization, it's caught incidents, requests, and informational items. The total number of engineers is about 20 at this time. The ease of use is a big plus for our organization, and that it is available in the Dutch language.
20 - IT, Collection & Facilities
- Feedback to the employee is very flexible
- Ease of use
- SAAS application, available anywhere, anytime
- Way of editing feedback email is in HTML, what can be a pain to edit for some
- Cost was higher as the opensource predecessor we used
- Way more open/flexible as the opensource predecessor
TOPdesk is SAAS, so no more servers in-house. No problem getting more departments over to TOPdesk, without setting up new servers. Ease of moving tickets that where send to the wrong service desk mailbox, without retyping it all.
TOPdesk Feature Ratings
Using TOPdesk
15 - Museum collection employees, Facility staff and IT staff
- Facility and maintenance
- External support Collection department
- External support
- Time management
- Self service
- External support
Using TOPdesk
Pros | Cons |
---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Feel confident using | Difficult to use Lots to learn |
- Import emails
- reports
- Conversations
- Setup different deparetments
- Making item listsa
Yes - Easy to use on the way
Integrating TOPdesk
- AD
- Exchange
Basic integration, easy to complete
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
Evaluating TOPdesk and Competitors
- Product Features
- Product Usability
- Product Reputation
Usability is important in our organisation
Add larger review team