Overall Satisfaction with WatchGuard AuthPoint
We use Watchguard Authpoint to enforce Multi-Form Authentication for all our VPN users when they are attempting to connect to the corporate VPN. It adds extra security for our remote workforce by requiring them to MFA every time their credentials are used to connect to the corporate VPN.
- Integration with M365.
- integration with a Radius Server.
- managing user access.
- Would like to see the road to have it be used for MFA applications for other products.
- More in depth documentation on the capabilities of authpoint.
- By adding MFA to vpn it has added security to VPN logins.
- We can limit to allowed time for VPN in.
- We can limit by geolocation as well.
Watchguard Authpoint worked the best for us as we had multiple WatchGuard firewalls and only 2 cisco ASA. If we wanted to use a different product we would have had to replace our corporate firewalls. Also, some of our users are not good with the command line so it just made sense to continue with WatchGuard so all our IT users can assist with supporting our end users.
We have benefitted greatly by not having to deploy another piece of hardware. It integrates with our current WatchGuard firewalls when the cloud feature is enabled on them. there are 2 options you can manage the firewalls on the device itself or in the cloud as well. For security, we manage all our WatchGuard firewalls on-prem with their GUI interfaces.
The users do say it is easy but they complain about the extra step when VPNing in. We have explained that it is for extra security so if their login gets compromised that someone cannot use it to VPN into the network as them without them hitting the approve button.
Our users are using m365 right now, and going from an on-prem setup with no SSO to m365 and everything using the same login our users are excited to not have to remember so many passwords. We are still moving things over to integrate our systems with SSO where they are capable but Watchguard authpoint has multiple SSO integrations that you can use so you can make the experience less cumbersome for your users.
Do you think WatchGuard AuthPoint delivers good value for the price?
Yes
Are you happy with WatchGuard AuthPoint's feature set?
Yes
Did WatchGuard AuthPoint live up to sales and marketing promises?
Yes
Did implementation of WatchGuard AuthPoint go as expected?
Yes
Would you buy WatchGuard AuthPoint again?
Yes
Using WatchGuard AuthPoint
386 - Remote users use it to VPN in we have a license for 580 users as we are growing but not all users will be working remote.
5 - We have a couple people that have been working with watchguard for 7 years or more and 2 people that have only been working with watchguard for a couple months. the logging is easy to read so we can support our end users when they have issues.
- MFA on VPN
- Limit hours that users can VPN in.
- Limit geolocation of IP address that people can connect to VPN from.
- Might be able to lock down hours or location allowed to use authpoint in the future
Evaluating WatchGuard AuthPoint and Competitors
- Price
- Product Usability
- Prior Experience with the Product
The most important thing was it is the product that integrates with our firewalls to provide mfa requirement to vpn into our corporate network.
I would not really change anything. Everything went perfect for my testing and Authpoint integrates very easily with my watchguard firewalls
WatchGuard AuthPoint Implementation
- Implemented in-house
Change management was a minor issue with the implementation - There was some pushback from users for getting MFA turned on when using VPN but they got used to it very quickly
- Only issues i has was testing first login, it was failing but it was my SSO blocking the attempt to connect because of a conditional access rule
WatchGuard AuthPoint Support
Pros | Cons |
---|---|
Quick Resolution Good followup Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Less knowledgeable |
No we did not look at premium support for authpoint i do not know if it is even an option
whenever i have a support issue i usually get a response withing the first few hours unless i am down then i call and can talk to someone right away
Using WatchGuard AuthPoint
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Integration with Azure
- using the app to mfa on vpn
- limiting access based on location, time of day, etc
- i did not find anything cumbersome to use
Yes - very easy and straight forward. I have users setting up the mobile app without any instructions except what the activation email provides.