RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.
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QuickBooks Online
Score 8.2 out of 10
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QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
We selected RUN by ADP because my assistant did a research and we evaluated the costs. ADP is cheapest than others and I can say it is the easiest software to manage out there. I do not have to much knowledge in payroll and ADP make it easy.
RUN Powered by ADP® is miles easier than any other system that we have used. The cost is better, the reporting is better, and the user interface is much simpler. The search bar is a HUGE timesaver.
We've previously used Paychex Flex, RUN Powered by ADP®, INFINITI HR then back to RUN Powered by ADP®. Paychex created huge nightmares with taxation. Switched to RUN Powered by ADP® when current Controller/payroll person came on board because she had retired from ADP MAS after …
RUN Powered by ADP® blows Paychex Flex out of the water. The ease of using the app and the website is so much better! The detail we are able to see in the payroll section is much improved. Probably the biggest improvement between the two is the customer service. We feel …
I used to use Paychex, but RUN Powered by ADP® helped me with my workers comp tracking in a more efficient way and I am saving money with using RUN Powered by ADP® versus competitors.
Convenient, easy and provide professional help and access. We used other products offering payroll processing and reporting services, but I like ADP more because it's easy to use, simple to navigate, and have professional assistance available to help when needed and to make …
Looking at the features offered (even if we don't utilize them all), we felt that RUN Powered by ADP was a better value for us. We liked the idea of having the support of a well-tenured business at our fingertips. Other payroll providers do not have the longevity or the scope …
We were recommended to use this service, we had a local person we discussed doing our payroll and she refused and pointed us here, and this has been simple reasonably price and SUPER EASY on me!
Both Gusto & QuickBooks payroll are fine options if you only have a few employees all in one location and rarely make any changes. I switched many of my clients from those platforms because of the increase in remote employees working in different states and the lack of support …
We chose RUN because our contact at Bank of America suggested it as our best option and we got a discount due to the partnership between Bank of America and ADP
RUN Powered by ADP® was recommended by our accountant. Quickbooks really left us owing taxes and a lot of pending items with the IRS. Really hoping RUN Powered by ADP® is more on top of that.
Customer service is superior by far! I get very quick assistance and explanations from the RUN Powered by ADP® team each and every time I interact with them.
I think RUN Powered by ADP® is suitable for any business - large or small - it takes the workload and tax issues off of already burdened small business owners. With my package, I can also post job openings, have access to HR assistance and I also swear by Pay by Pay for Workers Comp.
QuickBooks Online is well suited for businesses looking for a cloud-based accounting software package allowing staff to work remotely or in a hybrid setting. QuickBooks Online is great for companies that want an efficient accounting software package that lends well to basic financial reporting (income statement and balance sheet). We enjoy working in QuickBooks Online.
I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered.
Make it easier for the employees to track their used vacation and PTO hours.
Purchase Orders cannot be linked to multiple bill payments which makes tracking purchase orders in QuickBooks Online obsolete. Without the function we have to track this within a different more manual spreadsheet.
Would be helpful if you could "split" bank transactions directly from the "review" downloads from the bank. Currently, to split transactions to multiple accounts we need to first categorize, then review after assigning to 1 account.
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
While QuickBooks Online is generally easy to navigate, there are some features and functions that often require a Google search in order to find out where they are actually hidden. Additionally, there are some simple customization features that are surprisingly not available for an otherwise advanced program (e.g. only having a pool of 4 fonts to choose from, only having 4 very limited templates for invoicing, not color selection, etc). While I would say that about 75% of users shouldn't have a problem finding their way around with basic functions, there is a learning curve if you want to be able to dive into some of the more useful features, almost to the point that you need to have a dedicated account manager in order to use QuickBooks Online most effectively.
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
In my experience, most representatives keep me on the phone for hours, literally, for a single issue and then usually cannot resolve it satisfactorily. I have 10 open cases that need resolution and, in my experience, there has been NO follow-up communication on any of them.
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
RUN Powered by ADP® is quicker and easier to navigate and understand, with fewer hoops to jump through when needing to complete a task. RUN Powered by ADP® also allows to faster help when needed to get you back on track and not falling behind.
Quick and easy to set up. QuickBooks Online has a full suite of bookkeeping tools and pricing is affordable. QBO is best suited for Small Businesses and it's cloud-based, which is also well suited for the owners who work remotely. It is flexible and integrates well with Third-Party Payments. Bank reconciliation is a breeze.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
The payroll tax service eliminates the exposure penalties if we do them and make a mistake.
Do not have to reconcile the Payroll Bank Account for the the checks issued to employees. We just need to reconcile the transaction from ADP for tax and net check amounts.
The history of employees is kept on the ADP portal, and we do not have to manage to keep that updated.
Employees can access their records, saving us time not having to look up things for them.
It has created a lot of cost and in-efficiency whenever we need to talk to support.
I spent a lot of time setting up their automatic reminders for past due invoices and it worked for a couple of months and then it stopped. It's currently being worked on by their tech team but it has been months and it is still not working. It would have saved me a lot of time.
Their multi-currency saves time in sending invoices abroad but it's limiting when a customer wants an invoice in USD instead of a foreign currency so I have to set up different customer accounts for different currencies.
