What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
695 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
232 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
695 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Ascentis

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
232 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

ADP Workforce Now

ADP Workforce Now is well suited for small and large organizations. I can manage payroll, employee information, training, onboarding documents, and I-9's all on one platform. I can process a new hire, scan all of the documents into their profile, assign a pay card if they do not have direct deposit, print an employee's W2, download state and federal 941 forms for an audit, and all of this can be done on one platform. It's truly the best!
Lanita Palermo | TrustRadius Reviewer

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Ascentis
7.1
Employee demographic data
ADP Workforce Now
8.0
Ascentis
8.1
Employment history
ADP Workforce Now
8.0
Ascentis
7.9
Job profiles and administration
ADP Workforce Now
8.0
Ascentis
7.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Ascentis
6.6
Organizational charting
ADP Workforce Now
7.0
Ascentis
5.9
Organization and location management
ADP Workforce Now
7.7
Ascentis
7.4
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.8
Ascentis
6.7

Payroll Management

ADP Workforce Now
8.3
Ascentis
7.6
Pay calculation
ADP Workforce Now
8.8
Ascentis
8.4
Support for external payroll vendors
ADP Workforce Now
7.8
Ascentis
7.6
Benefit plan administration
ADP Workforce Now
8.3
Ascentis
6.8
Direct deposit files
ADP Workforce Now
8.8
Ascentis
8.8
Salary revision and increment management
ADP Workforce Now
8.2
Ascentis
7.3
Reimbursement management
ADP Workforce Now
8.0
Ascentis
6.7

Leave and Attendance Management

ADP Workforce Now
8.2
Ascentis
7.6
Approval workflow
ADP Workforce Now
8.1
Ascentis
7.4
Balance details
ADP Workforce Now
8.4
Ascentis
7.7
Annual carry-forward and encashment
ADP Workforce Now
8.2
Ascentis
7.7

Employee Self Service

ADP Workforce Now
8.2
Ascentis
7.5
View and generate pay and benefit information
ADP Workforce Now
8.6
Ascentis
7.9
Update personal information
ADP Workforce Now
8.7
Ascentis
8.3
View company policy documentation
ADP Workforce Now
8.7
Ascentis
7.4
Employee recognition
ADP Workforce Now
7.5
Ascentis
6.6
View job history
ADP Workforce Now
7.7
Ascentis
7.1

Asset Management

ADP Workforce Now
6.0
Ascentis
5.4
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis
5.4

HR Reporting

ADP Workforce Now
7.9
Ascentis
6.3
Report builder
ADP Workforce Now
8.0
Ascentis
6.5
Pre-built reports
ADP Workforce Now
7.9
Ascentis
6.6
Ability to combine HR data with external data
ADP Workforce Now
7.7
Ascentis
5.8

Onboarding

ADP Workforce Now
5.4
Ascentis
7.3
New hire portal
ADP Workforce Now
6.1
Ascentis
7.5
Manager tracking tools
ADP Workforce Now
4.8
Ascentis
7.1

Performance and Goals

ADP Workforce Now
7.7
Ascentis
6.4
Corporate goal setting
ADP Workforce Now
7.4
Ascentis
6.5
Individual goal setting
ADP Workforce Now
8.0
Ascentis
6.6
Line-of sight-visibility
ADP Workforce Now
7.6
Ascentis
6.2
Performance tracking
ADP Workforce Now
7.9
Ascentis
6.4

Performance Management

ADP Workforce Now
7.1
Ascentis
6.0
Performance plans
ADP Workforce Now
7.2
Ascentis
6.2
Performance improvement plans
ADP Workforce Now
7.1
Ascentis
6.3
Review status tracking
ADP Workforce Now
7.1
Ascentis
6.3
Review reminders
ADP Workforce Now
7.3
Ascentis
6.2
Multiple review frequency
ADP Workforce Now
7.0
Ascentis
4.9

Succession Planning

ADP Workforce Now
6.0
Ascentis
5.5
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis
5.1
Candidate ranking
ADP Workforce Now
5.8
Ascentis
5.3
Candidate search
ADP Workforce Now
6.3
Ascentis
6.5
Candidate development
ADP Workforce Now
6.2
Ascentis
5.0

Recruiting / ATS

ADP Workforce Now
6.7
Ascentis
7.0
Job Requisition Management
ADP Workforce Now
7.7
Ascentis
7.6
Company Website Posting
ADP Workforce Now
7.6
Ascentis
7.9
Publish to Social Media
ADP Workforce Now
7.2
Ascentis
6.6
Job Search Site Posting
ADP Workforce Now
7.0
Ascentis
6.8
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis
5.5
Applicant Tracking
ADP Workforce Now
7.3
Ascentis
7.7
Notifications and Alerts
ADP Workforce Now
7.9
Ascentis
6.8

Pros

ADP Workforce Now

  • ADP is fantastic about communicating to the administrators of any updates and/or changes that will occur to the system.
  • They offer free webinars to their customers.
  • Client Support is just amazing! They are so helpful and always have the answers.
  • The reporting features are one of the reasons I love Workforce Now.
Lanita Palermo | TrustRadius Reviewer

Ascentis

  • The scheduling function provides a good platform that allows employees to see what their schedule is. If multiple departments have need of their time, they can look and see availability. If none, they can negotiate with the employee's direct report to get them in. We use it to coordinate both work hours and training hours.
  • It can be programmed to notify if someone clocks in/out early/late and awards points accordingly. Our frontline staff have a work requirement for in/out timeliness. It lets Managers know when and where to intervene with HR to bring this performance focus back into line.
  • If there are log-in/out errors, Supervisors can easily make corrections. This is important when there are issues that might affect an employee's points.
Drew Bishop | TrustRadius Reviewer

Cons

ADP Workforce Now

  • The reporting function has gotten better although it could still be slightly improved. I would like to see an example of the reports along with the data included.
  • They need a better system to track FMLA and other leaves.
  • It would be nice for them to have a module built just for a vacation donation policy.
Pattie Curry, SPHR, SHRM-SCP, MBA | TrustRadius Reviewer

Ascentis

  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
Megan Hoffmann | TrustRadius Reviewer

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.9
Based on 34 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR | TrustRadius Reviewer

Ascentis

Ascentis 6.1
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 19 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP | TrustRadius Reviewer

Ascentis

Ascentis 7.1
Based on 8 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens | TrustRadius Reviewer

Support

ADP Workforce Now

ADP Workforce Now 7.2
Based on 18 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch | TrustRadius Reviewer

Ascentis

Ascentis 7.1
Based on 104 answers
During a transition, we had an issue where there was no one in the company who had the SQL database password, which was needed in order to pull over historical data. Ascentis technology team worked tirelessly and were able to get into the database and make a smooth transition of the data.
Dawn Haag-Hatterer, JD | TrustRadius Reviewer

In-Person Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 2 answers
No answer on this topic is available.

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee | TrustRadius Reviewer

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Implementation

ADP Workforce Now

ADP Workforce Now 6.8
Based on 11 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Ascentis

Ascentis 6.1
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

I liked Kronos and we had Payroll Centrics Evolution Management on board to go to a bigger company. I would have liked to go to Kronos which I used for many years. They went with our sister company's ADP and I was forced to use ADP. I had used ADP prior to Kronos and had major service issues and did not like the attention that our account was not receiving.
Laura Robledo | TrustRadius Reviewer

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.8
Based on 35 answers
We have been expanding the functions within ADP Workforce Now - we added Time and Atendance this year and plan on using other features to help us grow and scale our payroll. I find as the complexities of our payroll increase, ADP Workforce Now can handle and grow with our needs and desires.
Ron Rothstain | TrustRadius Reviewer

Ascentis

Ascentis 5.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

ADP Workforce Now

  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski | TrustRadius Reviewer

Ascentis

  • By far, fewer errors in capturing information or giving information
  • Easily see what benefits an employee has enrolled or declined and historical information
  • Easily see what compensation an employee has had historical, or where their compensation is at currently
  • Easily see what positions an employee has had within the company for how long, and why they were transferred
Catherine Peterson | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP Workforce Now
8.0
Ascentis
7.1

Likelihood to Renew

ADP Workforce Now
8.9
Ascentis
6.1

Usability

ADP Workforce Now
8.3
Ascentis
7.1

Reliability and Availability

ADP Workforce Now
8.6
Ascentis
8.0

Performance

ADP Workforce Now
8.6
Ascentis
8.0

Support

ADP Workforce Now
7.2
Ascentis
7.1

In-Person Training

ADP Workforce Now
8.2
Ascentis
8.0

Online Training

ADP Workforce Now
8.2
Ascentis
6.0

Implementation

ADP Workforce Now
6.8
Ascentis
6.1

Scalability

ADP Workforce Now
7.8
Ascentis
5.0

Add comparison