What users are saying about

ADP Workforce Now

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501 Ratings

Ascentis

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196 Ratings

ADP Workforce Now

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501 Ratings
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Score 7.2 out of 101

Ascentis

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196 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Ascentis

- Dream big - ask for all system features you've dreamed about. You might be surprised what Ascentis Payroll can do for you.- The system is user-friendly and has features to make payroll departments more efficient. (i.e. Garnishment/Third Party Check module)- Ascentis interfaces with our in-house systems was seamless (HRIS, Time, GL, etc.). Exports to third party vendors easy as well (401(k), FSA, etc.)- If you will be utilizing Ascentis for multiple modules, then understand via system demonstration how the modules work together (i.e. HRIS, Time, Payroll). Ensure there are no gaps or additional considerations to address during assessment/implementation phases.
Dottie Abston, CPP profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
Ascentis
7.1
Employee demographic data
ADP Workforce Now
8.2
Ascentis
7.9
Employment history
ADP Workforce Now
8.3
Ascentis
7.8
Job profiles and administration
ADP Workforce Now
7.8
Ascentis
7.3
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.7
Ascentis
7.0
Organizational charting
ADP Workforce Now
6.8
Ascentis
5.8
Organization and location management
ADP Workforce Now
7.7
Ascentis
7.1
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.3
Ascentis
7.0

Payroll Management

ADP Workforce Now
8.3
Ascentis
7.4
Pay calculation
ADP Workforce Now
8.8
Ascentis
8.0
Support for external payroll vendors
ADP Workforce Now
7.5
Ascentis
7.3
Benefit plan administration
ADP Workforce Now
8.2
Ascentis
7.1
Direct deposit files
ADP Workforce Now
8.8
Ascentis
8.3
Salary revision and increment management
ADP Workforce Now
8.1
Ascentis
7.4
Reimbursement management
ADP Workforce Now
8.1
Ascentis
6.4

Leave and Attendance Management

ADP Workforce Now
8.4
Ascentis
7.5
Approval workflow
ADP Workforce Now
8.2
Ascentis
7.5
Balance details
ADP Workforce Now
8.5
Ascentis
7.4
Annual carry-forward and encashment
ADP Workforce Now
8.5
Ascentis
7.5

Employee Self Service

ADP Workforce Now
8.3
Ascentis
7.6
View and generate pay and benefit information
ADP Workforce Now
8.7
Ascentis
8.1
Update personal information
ADP Workforce Now
8.8
Ascentis
8.4
View company policy documentation
ADP Workforce Now
8.6
Ascentis
7.4
Employee recognition
ADP Workforce Now
7.5
Ascentis
6.9
View job history
ADP Workforce Now
7.7
Ascentis
7.2

Asset Management

ADP Workforce Now
6.0
Ascentis
6.5
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis
6.5

HR Reporting

ADP Workforce Now
7.1
Ascentis
6.2
Report builder
ADP Workforce Now
7.2
Ascentis
6.6
Pre-built reports
ADP Workforce Now
7.1
Ascentis
6.4
Ability to combine HR data with external data
ADP Workforce Now
6.9
Ascentis
5.5

Onboarding

ADP Workforce Now
5.5
Ascentis
6.7
New hire portal
ADP Workforce Now
6.1
Ascentis
7.0
Manager tracking tools
ADP Workforce Now
4.8
Ascentis
6.4

Performance and Goals

ADP Workforce Now
7.7
Ascentis
6.0
Corporate goal setting
ADP Workforce Now
7.6
Ascentis
6.1
Individual goal setting
ADP Workforce Now
7.9
Ascentis
6.2
Line-of sight-visibility
ADP Workforce Now
7.5
Ascentis
5.7
Performance tracking
ADP Workforce Now
7.9
Ascentis
6.0

Performance Management

ADP Workforce Now
7.1
Ascentis
5.8
Performance plans
ADP Workforce Now
7.2
Ascentis
5.9
Performance improvement plans
ADP Workforce Now
7.1
Ascentis
5.9
Review status tracking
ADP Workforce Now
7.2
Ascentis
6.1
Review reminders
ADP Workforce Now
6.9
Ascentis
5.9
Multiple review frequency
ADP Workforce Now
6.8
Ascentis
5.3

Succession Planning

ADP Workforce Now
6.0
Ascentis
5.3
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis
4.9
Candidate ranking
ADP Workforce Now
5.8
Ascentis
5.3
Candidate search
ADP Workforce Now
6.3
Ascentis
5.9
Candidate development
ADP Workforce Now
6.2
Ascentis
5.0

Recruiting / ATS

ADP Workforce Now
6.9
Ascentis
6.8
Job Requisition Management
ADP Workforce Now
8.0
Ascentis
7.0
Company Website Posting
ADP Workforce Now
8.0
Ascentis
7.3
Publish to Social Media
ADP Workforce Now
7.8
Ascentis
6.8
Job Search Site Posting
ADP Workforce Now
6.9
Ascentis
6.7
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis
6.3
Applicant Tracking
ADP Workforce Now
7.4
Ascentis
7.2
Notifications and Alerts
ADP Workforce Now
7.8
Ascentis
6.4

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Customer Service is #1. The consistent: turn-around time, accuracy, and abilities of the client representatives is impressive.
  • Ascentis listens to their customers' needs. One of our requests during implementation was rolled out to all clients around the time we went live. Another change we wanted to ESS was implemented overnight for a customer-wide roll-out. Their User Conference in 2013 was most worth-while.
  • The Ascentis Payroll System increased the efficiency of our department. We also increased the satisfaction of our employees and IT Department!
  • The Ascentis Third Party Check system streamlined garnishment deduction accuracy, reporting and payments. (This was one of our RFP points that only Ascentis could accommodate in the fashion desired.)
  • System Import/Export capabilities are very strong and user-friendly. Able to quickly turn-around bonus payrolls, incentive payrolls, adjustment checks for grossing up gift cards, Third Party Sick entries, etc.
Dottie Abston, CPP profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • The open enrollment process could be improved. Mostly, I'm speaking of the way the benefit builds relate to each other. For example, we couldn't tell the system that if an employee picked an HSA Medical plan, they weren't able to choose the FSA plan. There seemed to be a lot of manual auditing once open enrollment was complete.
  • I'm not a fan of how the HSA contributions function. They are entered as a Third Party pay, so they show up with the garnishments. I feel like the HSA contributions should be segregated from the TP items and have their own place within Ascentis. We seem to have issues with making sure account numbers are tied to the HSA contribution. If not, the funds will be withheld from the employee's pay, but they aren't direct deposited anywhere, so we have to cut a manual check to the bank.
  • TimeKeeper is horrible. We had a terrible experience with the implementation of it, and there are some basic functions that we can't seem to get to work without breaking something else. I'm hoping the acquisition of NOVAtime will start making this better over the course of 2019. Sorry for not being more descriptive, but it was all painful.
Frank Rizzi profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Ascentis5.7
Based on 9 answers
If I were given the opportunity to select a new system, Ascentis would definitely be a strong contender. It links together the functions much more seamlessly than other systems I have used. By far the best part though is the customer support after implementation, this is where many companies fail. It was very appreciated that even after every module went live the service level was still high.
Aysha Hills profile photo

Usability

ADP Workforce Now8.3
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Ascentis7.0
Based on 8 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo

Support

ADP Workforce Now7.5
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
Ascentis7.2
Based on 96 answers
Ascentis support usually responds to email in a timely manner - sometimes a quick phone call helps speed things up. Overall quite pleased with their support, although for the most part it is simply password resets for the RDP users.We hope to see a full web-based employee manager function soon.
iain Stephen profile photo

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
Ascentis8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
Ascentis6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

Implementation

ADP Workforce Now7.6
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Ascentis6.5
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

Alternatives Considered

Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. It is not user friendly for the administrator or the employee. I have used various in-house payroll systems - at least 3 with different employers. I prefer ADP.
Caroline Dula, CPP profile photo
The employee self-service is the key strength to Ascentis - staff like it - and use it. The employee manager is also strong - and the setup just works once it is done.
iain Stephen profile photo

Return on Investment

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo
  • By consolidating recruiting, onboarding, and HR functions to one system we have been able to save money and time.
  • One of our business objectives is to concentrate on being on the leading edge of technology. Ascentis does this.
  • Ascentis has allowed us to avoid hiring one more person for HR.
Peter Plambeck profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

Ascentis

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ascentis More Information