What users are saying about

ADP Workforce Now

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501 Ratings

Ascentis

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196 Ratings

ADP Workforce Now

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501 Ratings
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Score 7.2 out of 101

Ascentis

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196 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Ascentis

This system is good for organizations that are decentralized with multiple points of employee sign-in/outs. Because it is Web based, employees can clock in on a computer, at their cubicle, on their phone or any other device that is not simply a time clock
Drew Bishop profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
Ascentis
7.1
Employee demographic data
ADP Workforce Now
8.2
Ascentis
7.9
Employment history
ADP Workforce Now
8.3
Ascentis
7.8
Job profiles and administration
ADP Workforce Now
7.9
Ascentis
7.3
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Ascentis
7.0
Organizational charting
ADP Workforce Now
6.8
Ascentis
5.8
Organization and location management
ADP Workforce Now
7.7
Ascentis
7.1
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
Ascentis
7.0

Payroll Management

ADP Workforce Now
8.3
Ascentis
7.4
Pay calculation
ADP Workforce Now
8.9
Ascentis
8.0
Support for external payroll vendors
ADP Workforce Now
7.7
Ascentis
7.3
Benefit plan administration
ADP Workforce Now
8.3
Ascentis
7.1
Direct deposit files
ADP Workforce Now
8.8
Ascentis
8.3
Salary revision and increment management
ADP Workforce Now
8.0
Ascentis
7.4
Reimbursement management
ADP Workforce Now
8.2
Ascentis
6.4

Leave and Attendance Management

ADP Workforce Now
8.4
Ascentis
7.5
Approval workflow
ADP Workforce Now
8.3
Ascentis
7.5
Balance details
ADP Workforce Now
8.5
Ascentis
7.4
Annual carry-forward and encashment
ADP Workforce Now
8.5
Ascentis
7.5

Employee Self Service

ADP Workforce Now
8.3
Ascentis
7.6
View and generate pay and benefit information
ADP Workforce Now
8.8
Ascentis
8.1
Update personal information
ADP Workforce Now
8.8
Ascentis
8.4
View company policy documentation
ADP Workforce Now
8.7
Ascentis
7.4
Employee recognition
ADP Workforce Now
7.7
Ascentis
6.9
View job history
ADP Workforce Now
7.7
Ascentis
7.2

Asset Management

ADP Workforce Now
6.0
Ascentis
6.5
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis
6.5

HR Reporting

ADP Workforce Now
7.2
Ascentis
6.2
Report builder
ADP Workforce Now
7.3
Ascentis
6.6
Pre-built reports
ADP Workforce Now
7.2
Ascentis
6.4
Ability to combine HR data with external data
ADP Workforce Now
7.1
Ascentis
5.5

Onboarding

ADP Workforce Now
5.5
Ascentis
6.7
New hire portal
ADP Workforce Now
6.1
Ascentis
7.0
Manager tracking tools
ADP Workforce Now
4.8
Ascentis
6.4

Performance and Goals

ADP Workforce Now
7.7
Ascentis
6.0
Corporate goal setting
ADP Workforce Now
7.6
Ascentis
6.1
Individual goal setting
ADP Workforce Now
7.9
Ascentis
6.2
Line-of sight-visibility
ADP Workforce Now
7.5
Ascentis
5.7
Performance tracking
ADP Workforce Now
7.9
Ascentis
6.0

Performance Management

ADP Workforce Now
7.1
Ascentis
5.8
Performance plans
ADP Workforce Now
7.2
Ascentis
5.9
Performance improvement plans
ADP Workforce Now
7.1
Ascentis
5.9
Review status tracking
ADP Workforce Now
7.2
Ascentis
6.1
Review reminders
ADP Workforce Now
6.9
Ascentis
5.9
Multiple review frequency
ADP Workforce Now
6.8
Ascentis
5.3

Succession Planning

ADP Workforce Now
6.0
Ascentis
5.3
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis
4.9
Candidate ranking
ADP Workforce Now
5.8
Ascentis
5.3
Candidate search
ADP Workforce Now
6.3
Ascentis
5.9
Candidate development
ADP Workforce Now
6.2
Ascentis
5.0

Recruiting / ATS

ADP Workforce Now
6.9
Ascentis
6.8
Job Requisition Management
ADP Workforce Now
8.0
Ascentis
7.0
Company Website Posting
ADP Workforce Now
8.0
Ascentis
7.3
Publish to Social Media
ADP Workforce Now
7.8
Ascentis
6.8
Job Search Site Posting
ADP Workforce Now
6.9
Ascentis
6.7
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis
6.3
Applicant Tracking
ADP Workforce Now
7.4
Ascentis
7.2
Notifications and Alerts
ADP Workforce Now
7.8
Ascentis
6.4

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • The reporting capability and customization is of great use.
  • The system is very user-friendly and doesn't require users to know and understand coding.
  • The cloud availability is great for technology companies who don't necessarily conduct all of their business in one location. It allows flexibility with staffing and telecommuting for HR professionals.
Dawn Haag-Hatterer, JD profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • I really can't say that Ascentis needs to improve at this point. It's a great system for organizations who want a full-bodied system without the expense and downtime of implementation and training.
Dawn Haag-Hatterer, JD profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Ascentis5.7
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo

Usability

ADP Workforce Now8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
Ascentis7.0
Based on 8 answers
As a user of the software for less than a year, we still have much to learn. There are many areas of the software that we are just not completely comfortable with yet. Still much to learn. Several of our employees will be attending the Ascentis training in May, and we are really looking forward to learning more.
Jennifer Lee, CSP profile photo

Support

ADP Workforce Now7.5
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
Ascentis7.2
Based on 96 answers
As I've mentioned several times in this review, Ascentis has the best support I've experienced when it comes to payroll systems. They are very responsive and can typically get you answers in just a few hours at most. You don't have to call and wait on hold for 45 minutes before talking with someone that doesn't know anything about your company. You don't get transferred around and have to re-explain your issue to every new person you speak with. I can't say enough good things about Ascentis' support team.
Frank Rizzi profile photo

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
Ascentis8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
Ascentis6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

Implementation

ADP Workforce Now7.6
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Ascentis6.5
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Ease of use between our satellite offices and corporate
Autumn Knight profile photo

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • Positive impact is a single system to house a valuable set of systems
Kathi Groth profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

Ascentis

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ascentis More Information