What users are saying about
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Top Rated
1159 Ratings
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245 Ratings

ADP Workforce Now

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Top Rated
1159 Ratings
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Score 7.8 out of 100

Ascentis

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245 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ADP Workforce Now

I can't think of a less appropriate scenario, it is just their customer service is as bad as you can get. They have 2 call centers, one Stateside and one in the Philippines. Usually the Stateside is resourceful and you can resolve the issue in the same call, but if your call gets routed to the Philippines normally you know more than the person on the other side of the line and they place you on hold several times during the call to review procedures and processes, some of those that you have already told them on the same call. But the worst I have experienced so far is the lack of continuity on the sales or account executives. It can be frustrating to start a process with one account or major accounts representative and have that person move to a new roll within the same organization and there is no follow up from them or from their department, leaving you out in the cold. It is equally frustrating to start an implementation process with them and after a year has passed still have issues and the implementation specialist is nowhere to be found. Great System But Worst Customer Service.
Samuel Rodriguez | TrustRadius Reviewer

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.5
Ascentis
6.8
Employee demographic data
ADP Workforce Now
8.1
Ascentis
7.5
Employment history
ADP Workforce Now
7.7
Ascentis
7.3
Job profiles and administration
ADP Workforce Now
7.9
Ascentis
6.6
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Ascentis
6.1
Organizational charting
ADP Workforce Now
6.7
Ascentis
6.2
Organization and location management
ADP Workforce Now
7.3
Ascentis
6.8
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.3
Ascentis
7.0

Payroll Management

ADP Workforce Now
7.9
Ascentis
7.2
Pay calculation
ADP Workforce Now
8.6
Ascentis
8.0
Support for external payroll vendors
ADP Workforce Now
7.3
Ascentis
7.9
Off-cycle/On-Demand payment
ADP Workforce Now
7.3
Ascentis
Benefit plan administration
ADP Workforce Now
7.8
Ascentis
6.2
Direct deposit files
ADP Workforce Now
8.9
Ascentis
8.4
Salary revision and increment management
ADP Workforce Now
8.1
Ascentis
6.6
Reimbursement management
ADP Workforce Now
7.6
Ascentis
6.3

Leave and Attendance Management

ADP Workforce Now
7.8
Ascentis
7.4
Approval workflow
ADP Workforce Now
8.1
Ascentis
7.2
Balance details
ADP Workforce Now
7.8
Ascentis
7.5
Annual carry-forward and encashment
ADP Workforce Now
7.5
Ascentis
7.6

Employee Self Service

ADP Workforce Now
8.2
Ascentis
7.2
View and generate pay and benefit information
ADP Workforce Now
8.7
Ascentis
7.2
Update personal information
ADP Workforce Now
8.7
Ascentis
7.5
View company policy documentation
ADP Workforce Now
8.2
Ascentis
7.6
Employee recognition
ADP Workforce Now
7.7
Ascentis
6.9
View job history
ADP Workforce Now
7.7
Ascentis
6.9

Asset Management

ADP Workforce Now
6.0
Ascentis
3.9
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis
3.9

HR Reporting

ADP Workforce Now
7.2
Ascentis
6.0
Report builder
ADP Workforce Now
7.5
Ascentis
6.0
Pre-built reports
ADP Workforce Now
7.5
Ascentis
6.2
Ability to combine HR data with external data
ADP Workforce Now
6.7
Ascentis
5.8

Onboarding

ADP Workforce Now
5.4
Ascentis
6.5
New hire portal
ADP Workforce Now
6.1
Ascentis
6.9
Manager tracking tools
ADP Workforce Now
4.8
Ascentis
6.1

Performance and Goals

ADP Workforce Now
6.8
Ascentis
6.9
Corporate goal setting
ADP Workforce Now
6.7
Ascentis
6.6
Individual goal setting
ADP Workforce Now
7.2
Ascentis
6.7
Line-of sight-visibility
ADP Workforce Now
6.5
Ascentis
7.1
Performance tracking
ADP Workforce Now
7.1
Ascentis
7.2

Performance Management

ADP Workforce Now
6.9
Ascentis
6.5
Performance plans
ADP Workforce Now
6.9
Ascentis
6.4
Performance improvement plans
ADP Workforce Now
6.5
Ascentis
7.2
Review status tracking
ADP Workforce Now
7.0
Ascentis
7.2
Review reminders
ADP Workforce Now
7.2
Ascentis
6.0
Multiple review frequency
ADP Workforce Now
6.9
Ascentis
5.5

Succession Planning

ADP Workforce Now
6.0
Ascentis
5.6
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis
5.1
Candidate ranking
ADP Workforce Now
5.8
Ascentis
5.2
Candidate search
ADP Workforce Now
6.3
Ascentis
6.5
Candidate development
ADP Workforce Now
6.2
Ascentis
5.5

Recruiting / ATS

ADP Workforce Now
6.6
Ascentis
6.7
Job Requisition Management
ADP Workforce Now
7.5
Ascentis
7.4
Company Website Posting
ADP Workforce Now
7.4
Ascentis
7.4
Publish to Social Media
ADP Workforce Now
7.0
Ascentis
7.3
Job Search Site Posting
ADP Workforce Now
7.0
Ascentis
6.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis
5.4
Applicant Tracking
ADP Workforce Now
7.4
Ascentis
7.0
Notifications and Alerts
ADP Workforce Now
7.5
Ascentis
6.4

Pros

ADP Workforce Now

  • ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
  • The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
Lanita Palermo | TrustRadius Reviewer

Ascentis

  • The scheduling function provides a good platform that allows employees to see what their schedule is. If multiple departments have need of their time, they can look and see availability. If none, they can negotiate with the employee's direct report to get them in. We use it to coordinate both work hours and training hours.
  • It can be programmed to notify if someone clocks in/out early/late and awards points accordingly. Our frontline staff have a work requirement for in/out timeliness. It lets Managers know when and where to intervene with HR to bring this performance focus back into line.
  • If there are log-in/out errors, Supervisors can easily make corrections. This is important when there are issues that might affect an employee's points.
Drew Bishop | TrustRadius Reviewer

Cons

ADP Workforce Now

  • I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
  • I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
Pamela Downey | TrustRadius Reviewer

Ascentis

  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
Megan Hoffmann | TrustRadius Reviewer

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.0
Based on 50 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR | TrustRadius Reviewer

Ascentis

Ascentis 6.6
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 7.0
Based on 27 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP | TrustRadius Reviewer

Ascentis

Ascentis 7.0
Based on 8 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens | TrustRadius Reviewer

Support Rating

ADP Workforce Now

ADP Workforce Now 3.8
Based on 34 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch | TrustRadius Reviewer

Ascentis

Ascentis 6.7
Based on 110 answers
During a transition, we had an issue where there was no one in the company who had the SQL database password, which was needed in order to pull over historical data. Ascentis technology team worked tirelessly and were able to get into the database and make a smooth transition of the data.
Dawn Haag-Hatterer, JD | TrustRadius Reviewer

In-Person Training

ADP Workforce Now

ADP Workforce Now 1.7
Based on 4 answers
No answer on this topic is available.

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 6.5
Based on 9 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee | TrustRadius Reviewer

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Implementation Rating

ADP Workforce Now

ADP Workforce Now 6.9
Based on 19 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Ascentis

Ascentis 6.0
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

I have found that ADP Workforce Now has been the most user-friendly system and offers the features that our organization needs. It is also easy for our staff to use and the mobile app is wonderful for all of our staff in the office and out in the field to use.
Rosa Cantrell | TrustRadius Reviewer

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.7
Based on 328 answers
ADP Workforce Now has a wide range of products and touches all aspects of payroll and HR. We do not currently use the HR side of ADP but we know it is available if we ever want to incorporate it in our business
Krystal Hicks | TrustRadius Reviewer

Ascentis

Ascentis 5.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

ADP Workforce Now

  • Workforce Now is a lot more expensive than our previous product, but we knew that up front and it's a better product overall and we are completely satisfied!
  • Going paperless with our payroll process has been a huge time saver for us.
  • ADP worked with us to map our pay codes that get downloaded to QuickBooks so we can balance our payroll. By getting our mapping done, balancing our payroll is now a 15-minute task instead of a 2-hour task.
Lanita Palermo | TrustRadius Reviewer

Ascentis

  • By far, fewer errors in capturing information or giving information
  • Easily see what benefits an employee has enrolled or declined and historical information
  • Easily see what compensation an employee has had historical, or where their compensation is at currently
  • Easily see what positions an employee has had within the company for how long, and why they were transferred
Catherine Peterson | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP Workforce Now
7.8
Ascentis
6.8

Likelihood to Renew

ADP Workforce Now
8.0
Ascentis
6.6

Usability

ADP Workforce Now
7.0
Ascentis
7.0

Reliability and Availability

ADP Workforce Now
7.2
Ascentis
8.0

Performance

ADP Workforce Now
6.6
Ascentis
8.0

Support Rating

ADP Workforce Now
3.8
Ascentis
6.7

In-Person Training

ADP Workforce Now
1.7
Ascentis
8.0

Online Training

ADP Workforce Now
6.5
Ascentis
6.0

Implementation Rating

ADP Workforce Now
6.9
Ascentis
6.0

Scalability

ADP Workforce Now
7.7
Ascentis
5.0

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