What users are saying about

ADP Workforce Now

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484 Ratings

Paychex Flex

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Top Rated
60 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

Paychex Flex

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Top Rated
60 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Paychex Flex

Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex. I have the peace of mind that our payroll is in capable hands. Complex Ohio taxes aside, our payroll is pretty simple. We are under 20 employees and most of them are salaried. I know that Paychex Flex is able to handle much more complex payroll runs, but I do not have personal experience with this.
Erin Sutter profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Paychex Flex
4.5
Employee demographic data
ADP Workforce Now
8.1
Paychex Flex
6.8
Employment history
ADP Workforce Now
8.1
Paychex Flex
4.6
Job profiles and administration
ADP Workforce Now
7.7
Paychex Flex
5.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Paychex Flex
4.4
Organizational charting
ADP Workforce Now
6.7
Paychex Flex
1.0
Organization and location management
ADP Workforce Now
7.4
Paychex Flex
3.2
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Paychex Flex
6.4

Payroll Management

ADP Workforce Now
8.1
Paychex Flex
7.3
Pay calculation
ADP Workforce Now
8.7
Paychex Flex
7.5
Support for external payroll vendors
ADP Workforce Now
7.5
Paychex Flex
Benefit plan administration
ADP Workforce Now
8.0
Paychex Flex
7.0
Direct deposit files
ADP Workforce Now
8.6
Paychex Flex
8.0
Salary revision and increment management
ADP Workforce Now
7.8
Paychex Flex
7.6
Reimbursement management
ADP Workforce Now
7.8
Paychex Flex
6.1

Leave and Attendance Management

ADP Workforce Now
8.1
Paychex Flex
7.7
Approval workflow
ADP Workforce Now
8.1
Paychex Flex
8.0
Balance details
ADP Workforce Now
8.1
Paychex Flex
7.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
Paychex Flex
8.1

Employee Self Service

ADP Workforce Now
8.2
Paychex Flex
6.8
View and generate pay and benefit information
ADP Workforce Now
8.7
Paychex Flex
8.2
Update personal information
ADP Workforce Now
8.7
Paychex Flex
8.0
View company policy documentation
ADP Workforce Now
8.5
Paychex Flex
6.4
Employee recognition
ADP Workforce Now
7.6
Paychex Flex
View job history
ADP Workforce Now
7.6
Paychex Flex
4.6

Asset Management

ADP Workforce Now
6.0
Paychex Flex
4.2
Tracking of all physical assets
ADP Workforce Now
6.0
Paychex Flex
4.2

HR Reporting

ADP Workforce Now
7.0
Paychex Flex
4.8
Report builder
ADP Workforce Now
7.1
Paychex Flex
4.2
Pre-built reports
ADP Workforce Now
7.0
Paychex Flex
4.3
Ability to combine HR data with external data
ADP Workforce Now
7.0
Paychex Flex
5.9

Onboarding

ADP Workforce Now
5.5
Paychex Flex
4.9
New hire portal
ADP Workforce Now
6.1
Paychex Flex
4.3
Manager tracking tools
ADP Workforce Now
4.8
Paychex Flex
5.5

Performance and Goals

ADP Workforce Now
7.7
Paychex Flex
Corporate goal setting
ADP Workforce Now
7.6
Paychex Flex
Individual goal setting
ADP Workforce Now
7.8
Paychex Flex
Line-of sight-visibility
ADP Workforce Now
7.6
Paychex Flex
Performance tracking
ADP Workforce Now
7.9
Paychex Flex

Performance Management

ADP Workforce Now
7.4
Paychex Flex
Performance plans
ADP Workforce Now
7.6
Paychex Flex
Performance improvement plans
ADP Workforce Now
7.4
Paychex Flex
Review status tracking
ADP Workforce Now
7.6
Paychex Flex
Review reminders
ADP Workforce Now
7.3
Paychex Flex
Multiple review frequency
ADP Workforce Now
7.2
Paychex Flex

Succession Planning

ADP Workforce Now
6.0
Paychex Flex
Create succession plans/pools
ADP Workforce Now
5.8
Paychex Flex
Candidate ranking
ADP Workforce Now
5.8
Paychex Flex
Candidate search
ADP Workforce Now
6.3
Paychex Flex
Candidate development
ADP Workforce Now
6.2
Paychex Flex

Recruiting / ATS

ADP Workforce Now
6.6
Paychex Flex
8.3
Job Requisition Management
ADP Workforce Now
7.9
Paychex Flex
8.4
Company Website Posting
ADP Workforce Now
7.5
Paychex Flex
8.4
Publish to Social Media
ADP Workforce Now
7.3
Paychex Flex
8.4
Job Search Site Posting
ADP Workforce Now
6.6
Paychex Flex
8.4
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Paychex Flex
8.0
Applicant Tracking
ADP Workforce Now
7.2
Paychex Flex
8.4
Notifications and Alerts
ADP Workforce Now
7.5
Paychex Flex
8.4

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • It is easy to use!
  • Before you submit payroll, you can run a report to easily check that you have entered everything correctly. This feature has been invaluable.
  • Peace of mind when it comes to taxes. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entries. Our business is located in Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.
  • I have been impressed by the customer service. I have a dedicated payroll specialist who I can contact with any questions I have. She has always been very helpful any time I have had weird situations or questions.
Erin Sutter profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • The only con I've encountered is learning the new location of certain items.
Rhonda Rader profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Paychex Flex8.8
Based on 3 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
Paychex Flex is much easier to use and easier for the employees to see their information and make changes.
No photo available

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • While it has seemed to be an effective product overall (and my experience with it is minimal), the biggest problem seems to lie within the benefits portal.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details