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Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score8 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $120

    per month for 3 licenses (minimum)

    Dialpad Connect

    Score8.3 out of 10
    N/ADialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

    $27

    per month

    Talkdesk

    Score8.2 out of 10
    N/ATalkdesk® helps organizations operate a human-AI hybrid workforce with enterprise CCaaS and Customer Experience Automation (CXA). Both support omnichannel engagement across voice and digital channels. CCaaS provides routing, workforce engagement, agent guidance, collaboration, and analytics for human teams. CXA enables organizations to build and manage agentic AI agents using natural language and orchestrates work across AI agents, people, data, and enterprise systems. CXA can also work with an…

    $85

    per month per user

    Pricing
    AircallDialpad ConnectTalkdesk
    Editions & Modules
    Essentials
    $40
    per month per license
    Professional
    $70
    per month per license
    Custom
    Contact Sales
    25 license minimum
    Standard
    $27
    per month per user
    Pro
    $35
    per month per user
    Enterprise
    Contact sales team
    per user/per month
    Digital Essentials
    $85
    per month per user
    Voice Essentials
    $105
    per month per user
    Elite
    $165
    per month per user
    Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    per month per user
    Offerings
    Pricing Offerings
    AircallDialpad ConnectTalkdesk
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeOptionalNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    AircallDialpad ConnectTalkdesk
    Considered Multiple Products
    Aircall
    Chose Aircall
    Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on.

    dialpad was far more of a struggle to access call recordings for my reps as not only was …
    Incentivized
    Chose Aircall
    They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
    Incentivized
    Dialpad
    Chose Dialpad Connect
    Dialpad is more customizable, higher quality audio, and integrates with HubSpot very well. The only other one that integrated with HubSpot, I believe, was Aircall
    Incentivized
    Chose Dialpad Connect
    I used both Talkdesk and Dialpad, both of which are really valid. I am a simple user and I am comfortable with both in the sales business. Maybe Dialpad compared to Talkdesk crashes more times.
    Incentivized
    Chose Dialpad Connect
    Dialpad Connect more than holds its own against its competitors. It's pricing and support are very good. Additionally it's free trial offer is instrumental in demonstratingto a customer it's ability to pay for itself without concerning potential new clients with immediate and …
    Incentivized
    Chose Dialpad Connect
    The Dialpad user interface and admin customization is much better than other dialers that were researched. Dialpad also has a great support system, where a support rep can be reached usually within 3-5 minutes and most of the time are able to fix the issue. The support on other …
    Incentivized
    Chose Dialpad Connect
    Lack of customer service, pushy sales team, higher price for less
    Incentivized
    Talkdesk
    Chose Talkdesk
    Although the call quality was great from Aircall and also good prices lot of the integration is in beta which limits the functionality. During our trial, we were having a hard time getting data transferred to our tools. So we opted for talkdesk and we are pretty happy with our …
    Incentivized
    Chose Talkdesk
    Aircall doesn't guarantee a ring on their platform. Talkdesk exceeded our expectations from when the call starts and how fast it can get to an agent.
    Incentivized
    Chose Talkdesk
    First of all, I'd like to point out that the Talkdesk app is working without any issues and the call quality is better than the other competitors I listed. Reporting is similar with Aircall but superior to cloud talk. Coaching was used with Aircall and was on par with Talkdesk, …
    Incentivized
    Chose Talkdesk
    We looked at lots of other tools, Aircall seems like they didn't have the infrastructure and I believe they were based in France so there may have been a language barrier there. Vonage seemed to be expensive and be all about the showy marketing rather than the core product. …
    Incentivized
    Chose Talkdesk
    The transfer features available to us in Aircall were nearly impossible to use. Agents had to be in a wide-open status that allowed both inbound calls and transfers to be routed, requiring a complex ballet of "turn on your availability and get the transfer" within a split …
    Incentivized
    Chose Talkdesk
    I'm honestly not really sure about the others, but we did view Dialpad, and that was a lot like Slack in terms of the UI. I do like that Talkdesk is more unique looking, and that it has different "apps" within the app itself. We tailor it depending on the roles the agents have.
    Incentivized
    Chose Talkdesk
    Talkdesk has a lot of competitors, but it really stands out because of its strong features. Talkdesk is modern and was chosen for its ability to meet specific business needs. Talkdesk was selected for its balance of powerful features, such as robust integration and evolving …
    Incentivized
    Chose Talkdesk
    Talkdesk accomplished all the functionalities our Company was looking for in a dialer operation setting - predictive dialer, dashboard elaboration, CRM integration, Bigquery integration, call forwarding, IVR, Inbound operation, among others. This is something that the other …
    Incentivized
    Chose Talkdesk
    it is imcomparably better
    Incentivized
    Chose Talkdesk
    I must say that there is no comparison between the two.
    Incentivized
    Chose Talkdesk
    Talkdesk stacks up against any app I have ever used because there is no amount of traffic that Talkdesk cannot handle. Talkdesk has always come out on top and can't wait to continue to use this app and watch it grow and blossom into something even better. This site will always …
    Incentivized
    Chose Talkdesk
    No comparison, TalkDesk is a much more robust tool.
    Incentivized
    Chose Talkdesk
    Talkdesk is by far more user-friendly. Has way more features as well. I have not used any other app that has nearly as many features as Talkdesk does. Anytime I hear about another service similar or see it being advertised they do not have the same features and usability.
    Incentivized
    Chose Talkdesk
    Zoom Phone has all CX requirements met for our team, but we worried about prospecting/outbound options for Sales and ability to grow with our team in the future. We opted to use Zoom Phone internally for our non-customer-facing team instead. The downsides of Ring Central …
    Incentivized
    Chose Talkdesk
    Swyft used Talkdesk a little over a year ago and then we switched to Dialpad for a year. Talkdesk is 100 times better than Dialpad. The customer support at Dialpad was very poor and extremely slow. Even if we were able to provide all of the details that Dialpad customer service …
    Incentivized
    Chose Talkdesk
    Talkdesk has ease of use rating
    Incentivized
    Chose Talkdesk
    Sometimes Dialpad crashes.
    Incentivized
    Chose Talkdesk
    I've used multiple apps in the past for customer support, and I Talkdesk is on top of the ones I liked the most.
    Incentivized
    Chose Talkdesk
    Overall quality, is far superior to the other products, we used to have a lot of problems with the database, reports, and quality of the calls itself. Since we start using Talkdesk we improved our work quality by 200% in the first 3 months, it became easy not just for the …
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    30 Answers
    94%
    Would buy again
    309 Answers
    95%
    Would buy again
    350 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    25 Answers
    97%
    Delivers good value for the price
    265 Answers
    97%
    Delivers good value for the price
    280 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    30 Answers
    97%
    Happy with the feature set
    321 Answers
    96%
    Happy with the feature set
    352 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    23 Answers
    94%
    Lived up to sales and marketing promises
    216 Answers
    93%
    Lived up to sales and marketing promises
    200 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    30 Answers
    91%
    Implementation went as expected
    241 Answers
    94%
    Implementation went as expected
    224 Answers
    Features
    AircallDialpad ConnectTalkdesk
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    7.8
    29 Ratings
    2% below category average
    Dialpad Connect
    8.0
    75 Ratings
    6% below category average
    Talkdesk
    -
    Ratings
    Hosted PBX8.01 Ratings8.234 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.120 Ratings7.347 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings00 Ratings
    Call reports8.726 Ratings00 Ratings00 Ratings
    Directory of employee names9.325 Ratings8.770 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    7.9
    32 Ratings
    4% below category average
    Dialpad Connect
    8.5
    89 Ratings
    2% below category average
    Talkdesk
    -
    Ratings
    Answering rules9.431 Ratings8.475 Ratings00 Ratings
    Call recording8.929 Ratings9.381 Ratings00 Ratings
    Call park4.01 Ratings8.861 Ratings00 Ratings
    Call screening8.825 Ratings8.868 Ratings00 Ratings
    Message alerts8.527 Ratings9.283 Ratings00 Ratings
    Business SMS/External Messaging00 Ratings7.369 Ratings00 Ratings
    Online Fax00 Ratings7.519 Ratings00 Ratings
    Voicemail Transcription00 Ratings9.081 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    5.7
    19 Ratings
    33% below category average
    Dialpad Connect
    -
    Ratings
    Talkdesk
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    8.7
    29 Ratings
    10% above category average
    Dialpad Connect
    7.3
    74 Ratings
    19% below category average
    Talkdesk
    -
    Ratings
    Mobile app for iOS9.623 Ratings7.251 Ratings00 Ratings
    Mobile app for Android7.818 Ratings7.547 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.0
    107 Ratings
    6% below category average
    Talkdesk
    -
    Ratings
    High quality audio00 Ratings8.8106 Ratings00 Ratings
    High quality video00 Ratings8.771 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.4
    63 Ratings
    2% below category average
    Talkdesk
    -
    Ratings
    Desktop sharing00 Ratings9.363 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.5
    75 Ratings
    1% below category average
    Talkdesk
    -
    Ratings
    Calendar integration00 Ratings8.663 Ratings00 Ratings
    Meeting initiation00 Ratings8.961 Ratings00 Ratings
    Record meetings / events00 Ratings8.663 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.1
    47 Ratings
    3% below category average
    Talkdesk
    -
    Ratings
    Live chat00 Ratings9.646 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.4
    66 Ratings
    6% above category average
    Talkdesk
    -
    Ratings
    User authentication00 Ratings8.457 Ratings00 Ratings
    Participant roles & permissions00 Ratings9.062 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    8.6
    66 Ratings
    1% above category average
    Talkdesk
    -
    Ratings
    Centralized communications management00 Ratings9.051 Ratings00 Ratings
    Team messaging00 Ratings8.747 Ratings00 Ratings
    Team document sharing00 Ratings8.429 Ratings00 Ratings
    Call and meeting analytics00 Ratings8.152 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    -
    Ratings
    Talkdesk
    8.2
    503 Ratings
    3% below category average
    Agent dashboard00 Ratings00 Ratings7.3482 Ratings
    Validate callers00 Ratings00 Ratings8.3422 Ratings
    Outbound response00 Ratings00 Ratings8.4442 Ratings
    Call forwarding00 Ratings00 Ratings8.5434 Ratings
    Click-to-call (CTC)00 Ratings00 Ratings8.2400 Ratings
    Warm transfer00 Ratings00 Ratings8.8457 Ratings
    Predictive dialing00 Ratings00 Ratings8.9231 Ratings
    Interactive voice response00 Ratings00 Ratings8.5324 Ratings
    REST APIs00 Ratings00 Ratings7.2256 Ratings
    Call scripts00 Ratings00 Ratings8.2231 Ratings
    Call tracking00 Ratings00 Ratings8.6450 Ratings
    Multichannel integration00 Ratings00 Ratings7.0331 Ratings
    CRM software integration00 Ratings00 Ratings8.6383 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Dialpad Connect and Talkdesk
    Feature
    Aircall
    -
    Ratings
    Dialpad Connect
    -
    Ratings
    Talkdesk
    8.0
    487 Ratings
    4% below category average
    Inbound call routing00 Ratings00 Ratings9.0447 Ratings
    Omnichannel inbound routing00 Ratings00 Ratings7.0325 Ratings
    Recording00 Ratings00 Ratings9.0471 Ratings
    Quality management00 Ratings00 Ratings8.5429 Ratings
    Call analytics00 Ratings00 Ratings8.5443 Ratings
    Historical reporting00 Ratings00 Ratings8.2451 Ratings
    Live reporting00 Ratings00 Ratings7.8444 Ratings
    Customer surveys00 Ratings00 Ratings7.3249 Ratings
    Customer interaction analytics00 Ratings00 Ratings6.8284 Ratings
    Best Alternatives
    AircallDialpad ConnectTalkdesk
    Small Businesses
    CallFire
    Score9.7 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Zendesk Talk
    Score8.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Webex Calling
    Score8.8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Calling
    Score8.8 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    AircallDialpad ConnectTalkdesk
    Likelihood to Recommend
    9.3
    (33 ratings)
    8.9
    (341 ratings)
    8.3
    (517 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    8.9
    (12 ratings)
    8.5
    (40 ratings)
    Usability
    8.9
    (3 ratings)
    8.9
    (75 ratings)
    8.6
    (333 ratings)
    Availability
    -
    (0 ratings)
    8.3
    (4 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (4 ratings)
    9.5
    (9 ratings)
    Support Rating
    9.8
    (2 ratings)
    9.1
    (57 ratings)
    5.5
    (132 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    7.6
    (4 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    8.6
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (6 ratings)
    7.2
    (224 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    5.7
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.9
    (4 ratings)
    9.8
    (8 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    9.1
    (3 ratings)
    User Testimonials
    AircallDialpad ConnectTalkdesk
    Likelihood to Recommend
    Aircall
    Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need. I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
    Incentivized
    Read full review
    Dialpad
    I like that it allows for a seamless transition of calls between our 2 offices. I don't have to forward or un-forward phones at the beginning and end of my day. Our offices are on a specific schedule which opens the phone lines at a certain time, transfers them to another office at another time, and then sends them to an after hours number when we close. I also like how easy it is to change settings within our different departments and contact centers. It's a very well-rounded program that is easy to use on your computer or phone.
    Read full review
    Talkdesk
    As a growing company, we did not have customer service contacts set up like a traditional contact center, even though we were trying to operate like one. Talkdesk made the transition simple to orchestrate the new setup, allowing customers to have their contacts answered quickly. As Talkdesk has continued to roll out new products such as Copilot and AI Autopilot, we are implementing and continuing to realize the benefits.
    Incentivized
    Read full review
    Pros
    Aircall
    • Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
    • I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
    • There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
    Incentivized
    Read full review
    Dialpad
    • Ease of signing on and calling in
    • Clear audio/sound, no static or poor connections
    • Can choose to be on video or not
    • The organizer and participants can see all who are on the call
    • Meetings can be auto-recorded and sent to organizer at end of call
    • Hold music can be played for initial caller
    • Meeting is auto-transcribed
    • Action items are automatically listed for the organizer
    • Summary list shows all who were in attendance
    • Summary shows duration of callers on the meeting
    • Can load images of attendees when setting of the meeting
    Read full review
    Talkdesk
    • Talkdesk excels at reporting. It offers a wide range of reports, such as Aux, AHT, and productivity reports, which are great for monitoring performance.
    • Talkdesk has speech-to-text analytics. This is an AI transcript system. The AI detects speech and transcribes it.
    • Talkdesk is easy to integrate with other apps. Such as Calabrio and Zendesk.
    Incentivized
    Read full review
    Cons
    Aircall
    • No schedule for bank holidays
    • No feature to update more than one phone line at the same time
    • Admins don't have access to the timeline of a call to see with which agent it rang
    • Missing agent-specific stats when your phone lines are organized in teams
    • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
    Incentivized
    Read full review
    Dialpad
    • The only example I can list for improvement is that occasionally the message has some mistranslation(s). But I can usually figure out the missing words. The 'southern USA' dialect may be partly to blame....
    • The functionality is really great. It is the best app I have used for messages in all of my customer service jobs.
    Incentivized
    Read full review
    Talkdesk
    • From experience, customer service is terrible, we've had 5 account executives over 18 months, extremely difficult to get timely answers to pressing issues.
    • Integration with other tools, such as ServiceNow, is not truly integration (in my opinion). There was a marked difference between what the salesperson communicated during the evaluation period and what we actually got once we purchased and implemented the product.
    • We continue to have stability issues which force our agents to restart the Talkdesk client. I frequently receive vague error messages ('something went wrong') that can be frustrating as there's no actual detail to what happened. To be fair, it has improved since we implemented the tool, but if you were to ask our agents what frustrated them, Talkdesk would be at the top of their list.
    • Being a multi-channel platform was one of the things that drew us to Talkdesk; however, the chat channel lags way behind voice in customization and reporting.
    • Lack of training resources. The 'Talkdesk Academy' is often very out-of-date. Would be nice to have actual webinars or online training (even paid training) for various functions of the tool like reporting, WFM, IVR, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Aircall
    I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.
    Incentivized
    Read full review
    Dialpad
    Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
    Incentivized
    Read full review
    Talkdesk
    One of the best tools our there to tackle alot of our needs or issues within the organisation's and is value for money as you find alot of the features already in bedded and the Ai features are user friendly no need for additional training and Talk desk support when any issues arise is amazing
    Incentivized
    Read full review
    Usability
    Aircall
    I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.
    Read full review
    Dialpad
    Overall, it is quite user-friendly and quick to set up, even for beginner levels. It is also easy to onboard new hires and get them to take calls quickly. The main complaint is that the analytics are difficult to find, gather, and interpret.
    Incentivized
    Read full review
    Talkdesk
    As a user, the Talkdesk system is pretty easy. However, as a leader or an admin, the system can be difficult to navigate. Talkdesk appeared to integrate different solutions into their environment. While the overall skin of the environment is pretty seamless, it's easy to see that some solutions are segregated off into their own area of the Talkdesk ecosystem. This is pretty evident with Identity, WFM, and System Analytics, where you have to navigate to their respective areas to pull reports and gather data. Where many other reports are available in Explore
    Read full review
    Reliability and Availability
    Aircall
    No answers on this topic
    Dialpad
    There have not been any outages that I am aware of and we have had consistently good coverage since the start. There can be a slight lag from the office to the mobile app, but it is not terribly noticeable and it has not resulted in any calls being prematurely hung up
    Read full review
    Talkdesk
    Talkdesk is very handy but, sometimes we do face issues were the system can just kick you out and not be able to do calls or receive calls but, what I like about the system once you start refreshing or troubleshooting, everything becomes normal it is a unique system and very modern we don't usually have system issues with Talkdesk.
    Read full review
    Performance
    Aircall
    No answers on this topic
    Dialpad
    The emails of voice transcription come very quickly after a call has been completed and except for a few fairly difficult names are pretty accurate. The ability to quickly listen to the voicemail from email without having to open the app is also a bonus. I have not noticed or heard of any slowdowns
    Read full review
    Talkdesk
    reports are good until a report is a big one in size then the wait is longer and some call reports delay by an hour or so which is not ideal as we pull these hourly and need them from Work force management perspective and Quality reports are perfectly fine
    Incentivized
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    Support Rating
    Aircall
    We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
    Incentivized
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    Dialpad
    The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
    Incentivized
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    Talkdesk
    If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
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    In-Person Training
    Aircall
    No answers on this topic
    Dialpad
    Welcoming and easy to follow the instruction
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    Talkdesk
    The training that was given to us was very smooth and professional. I give my trainer 10/ 10 rate the training was so smooth and very helpful she would make sure we also watch videos of how to use the system which made it very easier for us and what was interesting it is because, the system is also easy.
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    Online Training
    Aircall
    No answers on this topic
    Dialpad
    Simple and easy to follow, we had our branches around the country to be trained and the feedback was great. Only take if there was a desk phone training that would be great. The team provided us with video for the desk phone training
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    Talkdesk
    Nothing is perfect!! Needing the ability to repeat the training so everyone was on board was important. Not real sure how many people had to repeat the training as they trained on their own and given 30 minutes at a time.
    Incentivized
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    Implementation Rating
    Aircall
    No answers on this topic
    Dialpad
    I didn't participate in the implementation. But obviously it went flawlessly, as all users are set up in-house, and on the app.
    Incentivized
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    Talkdesk
    We were very satisfied with the implementation of Talkdesk. The team was able to gather all the data and information about the system we had in place at the moment and delivered us a Talkdesk plan that suited our needs. We had a few calls after implementation where our questions were answered and gave us the confidence to continue using the system.
    Incentivized
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    Alternatives Considered
    Aircall
    We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
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    Dialpad
    Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and service is not great.
    Incentivized
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    Talkdesk
    Call recordings, quality assessments, feedback, coaching, and monitoring, the call flow is effortless and painless, changing statuses from after-call work is updated to be qued so you cannot change after aftercall work is finished, shows you the company metrics, SLA, abandonment, number of calls taken and record occupancy for you and the team. Many more features make Talkdesk an innovative software compared to its competitors.
    Incentivized
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    Contract Terms and Pricing Model
    Aircall
    No answers on this topic
    Dialpad
    Overall program is of average cost. SInce I use it simply for its phone/text capabilities. I would hazard that company that needed more options, might see it differently
    Incentivized
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    Talkdesk
    No answers on this topic
    Scalability
    Aircall
    No answers on this topic
    Dialpad
    So far, Dialpad has been a great improvement for our organization. It allows everyone to be on the same service and the integration with the mobile app means everyone is still using the "office" numbers even when on the go which makes it easier not having to balance multiple phone numbers from people
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    Talkdesk
    talk desk has helped us massively with flexibility of one system giving us all the relevant information we need to be able to drive improvement and also good service from work force management to quality improvement to the reporting of the work and inputs going in and assess outputs to determine the success of our work and remaining development areas
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    Return on Investment
    Aircall
    • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
    • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
    • The only positive impact has been the collaborative experience and being able to maintain a virtual office
    Incentivized
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    Dialpad
    • Saves me time with a downloadable transcript for call documentation.
    • All calls are automatically recorded, which provides proof of what was said.
    • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
    Incentivized
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    Talkdesk
    • Reduced hold times with callback feature = better CX
    • Easy transfer option between teams where we can talk rep-rep first before bringing the caller in = less repeated information the customer has to provide = better CX
    • Modified call dispositions allows for better call management & organization = less work on our end!
    Incentivized
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    ScreenShots

    Aircall Screenshots

    Screenshot of A simple way to make and receive calls at your desk.Screenshot of Your calls on the go, anywhere you go (iOS + Android).Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.

    Talkdesk Screenshots

    Screenshot of Talkdesk Guardian™, which is a native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce.Screenshot of Talkdesk Autopilot™, which is a tool that handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will redirect customers to a human agent.Screenshot of Talkdesk AI Trainer™, which equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.