What users are saying about

RetailEdge

2 Ratings

Alexandria POS

2 Ratings
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Score 6.8 out of 101

RetailEdge

2 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Alexandria POS

For any school district I would highly recommend it.
Scott Trautwein profile photo

RetailEdge

Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise.So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
Jim Golden profile photo

Pros

  • Cloud hosting. Only has gone down once and was back up in a matter of hours. Updates are applied automatically.
  • Easy to use from the librarian side. Little help or training is needed.
  • Support is very helpful and approachable when issues arrive.
Scott Trautwein profile photo
  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
Jim Golden profile photo

Cons

  • Cost is pretty high.
  • Some settings are difficult to locate, had to call tech support to find them.
Scott Trautwein profile photo
  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
Jim Golden profile photo

Alternatives Considered

No answers on this topic
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
Jim Golden profile photo

Return on Investment

  • Cloud hosting has enabled an offsite backup of our library inventory.
Scott Trautwein profile photo
  • I could not have done daily business without it
  • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
  • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
Jim Golden profile photo

Pricing Details

Alexandria POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RetailEdge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details