TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Figma

    Score8.9 out of 10
    N/AFigma, headquartered in San Francisco, offers their collaborative design and prototyping application to support digital product and UI development.

    $15

    per month per editor

    Pricing
    ConfluenceFigma
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    Professional
    $144
    per year
    Organization
    $540
    per year
    Starter
    Free
    Offerings
    Pricing Offerings
    ConfluenceFigma
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.—
    More Pricing Information
    Community Pulse
    ConfluenceFigma
    Considered Both Products
    Atlassian
    Chose Confluence
    Atlassian Confluence is way popular for a larger team and makes collaboration way easier. The community is strong and you get easier resolution against any request. It's integration with other Atlassian products like JIRA is an icing on the cake.
    Incentivized
    Chose Confluence
    Confluence has a more robust set of capabilities compared to Dovetail and Trello and also was already approved by our legal and compliance teams, so it tends to keep its stickiness due to that. It's also widely known in the market as a knowledge management tool. I would say it …
    Incentivized
    Chose Confluence
    SharePoint is use by our operational teams as it allows team sites to be set up with links heading out to other resources. It is almost like a central hub or intranet. Confluence doesn't quite work in the same way however it does a better job functioning as a knowledge base.
    Incentivized
    Chose Confluence
    It integrates well with other SAAS products and has been our industry standard for all projects that we're involved in.
    Incentivized
    Chose Confluence
    For a larger organization Atlassian Confluence is the best tool we used. We found that since we were a smaller organization it wasn't worth it for us as much as using Google Drive and keeping on top of it. We ended up going back to using Google Drive but only because we …
    Incentivized
    Figma
    Chose Figma
    Figma integrates more and has more features.
    Incentivized
    Chose Figma
    It’s doing well in the canvas editing, whiteboarding with Figjam and commenting for feedback. It’s a better choice for collaboration and design fidelity so it won’t fully replace the AI tools we’ll keep using both and agree on the workflow between tools
    Incentivized
    Chose Figma
    Figma was a huge turning point compared to its competitors, especially Adobe XD, a tool designed for the same purpose as Figma. I would say that it and all the other tools I mentioned, including those that do not have the same focus on UX design (Photoshop and Illustrator), …
    Incentivized
    Chose Figma
    Compared to Adobe XD, the Figma tool is much easier to use, offers more features, and has a much lower cost. Its features are less complex, making it very easy to teach beginners how to use it. The navigable prototype is also easier and more efficient to share in Figma compared …
    Incentivized
    Chose Figma
    Figma easily wins against Adobe XD. Asset sharing on XD was a pain. Figma makes it really easy by allowing you to export any layer as an asset. XD had no comments making it incredibly hard to communicate with the designer in remote settings. XD's prototyping system was not good …
    Incentivized
    Chose Figma
    Figma has more features than Zeplin or Axure. Unlike Zeplin it allows to create and share dynamic prototypes. Unlike Axure it gives tools to create detailed designs.
    Incentivized
    Chose Figma
    We migrated from Sketch to Figma and appreciated the design system when selecting Figma. We also liked the increased collaboration it would enable. We've found both to be incredibly helpful in practice and are very happy with our decision. Figma is intuitive and committed to …
    Incentivized
    Chose Figma
    I was not the one who selected Figma and it is certainly missing some features of photoshop that I'd like to have but its a great all in one software for design and collaboration and its very easy to learn and get new members on board.
    Incentivized
    Chose Figma
    Only Figma
    Incentivized
    Chose Figma
    The detailing and extent of designs that are possible in Figma are unparalleled. Screen mirroring is one of the most used features as the others do not offer this. In terms of load time, responsiveness, lag etc. there is a marginal improvement. Figma works better even when the …
    Incentivized
    Chose Figma
    I've been using Figma for the past 4 years so I'm not on top of the most recent versions of the other tools but we chose Figma as it allowed our distributed team of designers who are not just in different cities but different regions and timezones to collaborate better and stay …
    Incentivized
    Chose Figma
    It's the organization's decision to move from Google Suite to Microsoft, so we changed our design tool to Figma.
    Incentivized
    Chose Figma
    ChatGPTFigma surpasses Miro by offering a comprehensive design experience, allowing not only collaborative brainstorming but also the creation of realistic wireframes and prototypes. Its design-centric approach enhances visual representation, making Figma a versatile tool that …
    Incentivized
    Chose Figma
    I will be specific here -
    With Adobe XD it was very difficult to prototype, it was also very complicated to learn.
    With Sketch - We had to use InVision for prototype and share and there were limited feature were available compared to Figma.
    Incentivized
    Chose Figma
    I'll put the competitors in rank order:
    1. Figma blows their competition out of the water. Clearly #1 for me.
    2. Sketch was too slow to get to the cloud even thought they were doing some really awesome things. They also didn't figure out collaboration, version control, and PC/Mac …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    97 Answers
    100%
    Would buy again
    204 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    87 Answers
    98%
    Delivers good value for the price
    179 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    100 Answers
    97%
    Happy with the feature set
    198 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    45 Answers
    99%
    Lived up to sales and marketing promises
    123 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    54 Answers
    97%
    Implementation went as expected
    142 Answers
    Features
    ConfluenceFigma
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Figma
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    9% below category average
    Figma
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings
    Mobile Access6.9118 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Figma
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    Figma
    -
    Ratings
    Chat6.415 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Figma
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    Figma
    -
    Ratings
    Versioning8.3137 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings
    Advanced security features8.4115 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings
    Best Alternatives
    ConfluenceFigma
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    Flock
    Score9.5 out of 10
    Proto.io
    Score7 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    UXPin
    Score7.9 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Marvel
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceFigma
    Likelihood to Recommend
    8.3
    (174 ratings)
    8.6
    (209 ratings)
    Likelihood to Renew
    9.5
    (22 ratings)
    10.0
    (7 ratings)
    Usability
    8.1
    (63 ratings)
    7.9
    (41 ratings)
    Availability
    9.0
    (3 ratings)
    5.5
    (1 ratings)
    Performance
    8.0
    (5 ratings)
    8.2
    (1 ratings)
    Support Rating
    5.4
    (25 ratings)
    5.1
    (17 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    -
    (0 ratings)
    Configurability
    6.0
    (1 ratings)
    6.4
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    8.0
    (4 ratings)
    6.4
    (1 ratings)
    Product Scalability
    8.0
    (2 ratings)
    7.3
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    7.3
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    7.3
    (1 ratings)
    User Testimonials
    ConfluenceFigma
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Figma
    I would recommend if you need to start from scratch a product UI or any customer journey that you need to implement that requires designing and visualizing different steps to complete a process. I would recommend that any design/UI/UX team brainstorm and make proposals that they can compare and discuss in a visual way.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Figma
    • Figma allows us to create universal content. This means that if multiple designers want to re-use a piece of content, and if everyone's content should be dynamically updated from time to time, we can easily accomplish this by turning design elements into a universal instance. Then, if an update is needed, we can push the change out to all assets at once. It's very efficient and ensures we're all updating content accordingly.
    • Figma also allows us to set parameters for the company's brand guide and share them across various designers. This way, we can easily pull from approved brand fonts, colors, and more, which allows our assets to remain unified across multiple touchpoints.
    • Figma also allowed us to create and install our own plugin, which we use to export every slide we have in a frame at one time, versus the default export feature, which limits you to one slice at a time. This is particularly useful for us when we're working on email templates, since we tend to have a ton of slices in any given series.
    Incentivized
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Figma
    • It will be great if Figma will consider having the Pages where interactions can be stitched together among the Pages and not just one page with so many Frames to create the stand-alone clickable prototype that can be used to simulate the intended UX
    • Bring back the Inspect Mode tab right on the right-side panel of the main workspace instead of hiding behind the Dev Mode.
    • Figma Slides feature could be improved quite a bit more in order to be easier to assemble slides into a presentation deck and having pre-built templates for slides can be useful too.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Figma
    Figma is a pretty cool tool in many areas. My team almost uses it on daily basis, such as, brainstorming on product/design topics, discussing prototypes created by designers. We even use it for retrospectives, which is super convenient and naturally keeps records of what the team discusses every month. Furthermore, I do see the potential of the product - currently we mainly use it for design topics, but it seems it is also a good fit for tech diagrams, which we probably will explore further in the future.
    Incentivized
    Read full review
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
    Read full review
    Figma
    There's a bit of a learning curve, but generally I think it's both more powerful and intuitive that other UX design tools. Most of what I need to do as a designer can be done in this platform, from basic wireframes to creating a design system, to creating pixel perfect designs, to prototyping to dev handoff.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Figma
    The only regret I have is, its not available when there is no internet
    Incentivized
    Read full review
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Figma
    I think its great, As there are many other software or systems which can be integrated with it as plugins or API's
    Incentivized
    Read full review
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Figma
    I haven't used their support lately but in the past, they had a chat that I used often. They often responded in a few hours and were able to give a satisfactory solution. I would imagine it's less personal now but the community has expanded drastically so there are more resources out there to self serve with a bit of Google magic.
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    No answers on this topic
    Figma
    In-person training has its own benefits - 1. It helps in resolving queries then and there during the training. 2. I find classroom or in-person training more interactive. 3. Classroom or in-person training could be more practical in nature where participants can have an hands on experience with tools and clarify their doubts with the trainer.
    Incentivized
    Read full review
    Online Training
    Atlassian
    No answers on this topic
    Figma
    Online training has its own merits and demerits - 1. Sometimes we may face issues with connectivity or the training content 2. The way training is being delivered becomes very important because not everyone is comfortable taking online training and learning by themselves. 3. With the advancement of technology online training has become popular but there is a segment of people who still prefer class-room training over online one.
    Incentivized
    Read full review
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
    Read full review
    Figma
    No answers on this topic
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Figma
    Miro is more user-friendly than Figma, but is less robust in terms of web prototyping and graphic design. While Figma isn't made to be used as a design tool, our team has taken to using it as such because it's richer in functions and personalizations compared to Miro and Figma.
    Incentivized
    Read full review
    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Figma
    I think this is great and as I mentioned at ADP we use Figma extensively whether by designers, researchers or content writers
    Incentivized
    Read full review
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Figma
    • Allows us to get funding for further phases of the project (which is uncountable)
    • Well, it lets us show off when needed due to well suited UI-oriented character
    • Easily approachable by anyone (browser use)
    • User friendly interface
    • More advanced cooperation requires some of the users to have a license
    Incentivized
    Read full review
    ScreenShots