Confluence vs Webex App | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 1158 reviews and ratings

Score 8.1 out of 10

Based on 281 reviews and ratings

Try the Webex App

Feature Rating Comparison

Confluence

Webex App

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Confluence

Webex App

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Confluence

Webex App

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

QUICK How-to Guides that can be generated and share instantly
One can subscribe to the pages and spaces and receive updates in the feed on their home page
Automatic Email notifications of new updates in the Confluence area
The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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Software Integration Tester

WirecardFinancial Services, 501-1000 employees

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Required Meeting number and password to connect the meeting it means its totally secure
We can connect this with the jabber so we can also get the meeting notification.
Multi and large people can connecting in the conference call.
Great features of edit the screenshot and specify all the bullet point into the screenshot

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Verified User

Employee in Quality Assurance

Insurance Company, 1001-5000 employees

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Cons

Over the past 6 years the feature set has not significantly expanded
Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases

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Verified User

Technician in Information Technology

Marketing & Advertising Company, 51-200 employees

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The actual chat threads could be aesthetically enhanced and more fun.
The voicemail feature notification does not go away unless you listen to every last second.
Sometimes you click "audio" call and the person your calling's video pops on automatically without them knowing a forewarning.

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Taylor S. Shelberg, MBA

Manager of Undergraduate Admissions Events

California Baptist UniversityEducation Management, 1001-5000 employees

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Likelihood to Renew

Confluence 9.5

Based on 18 answers

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

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Charles Thomasset, MBA

Director, Project/Process Management

Lehigh UniversityHigher Education, 1001-5000 employees

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Webex App 9.0

Based on 4 answers

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

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Usability

Confluence 8.5

Based on 11 answers

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

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Verified User

Analyst in Information Technology

Computer Software Company, 10,001+ employees

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Webex App 9.1

Based on 65 answers

WebEx [(formerly Webex Teams)] is as easy to use as any other video conferencing platform, with a similar format to other calling platforms such as Skype, where the call can be made by simply accessing the contact in question, or creating a call from a button in the main session and then adding the respective callers. WebEx provides its own training center, from which it is possible to organize and strategize how to make online meetings more interactive, thus improving not only communication with other meeting attendees, but also the performance of the meeting in terms of quality and level of interaction and feedback collection. Ease of integration with broader services. It is precisely thanks to this important feature that we have managed to combine the video quality of WebEx meetings with the execution of our group projects, and thus rethink our concept of work. The prices of the different WebEx plans are notoriously lower than those offered by other collaboration services, with a Premium plan starting at only $38; an amount that is more than enough to offer a stable and quality session.

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Law Practice

LAWYERBESLegal Services, 201-500 employees

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Reliability and Availability

Confluence 9.0

Based on 5 answers

I do not recall having outages or applications error so far, very reliable and available.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

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Webex App 10.0

Based on 1 answer

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Performance

Confluence 8.7

Based on 9 answers

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.

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Senior Firmware Engineer

Spirent CommunicationsTelecommunications, 1001-5000 employees

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Webex App 9.0

Based on 1 answer

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Support Rating

Confluence 8.3

Based on 44 answers

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Webex App 8.3

Based on 111 answers

Lots and lots of online information for you to utilise from small bite-size user guide videos, to more detailed documentation explaining how Secure Webex is. This is typical from Cisco though, and you expect them to provide you with the support tools you need to make the tool easy to use and manage. I also like the fact that frequently they provide various user communities and update webinars to give you updates on what is coming feature-wise, and how things can be delivered as part of the entire Webex family.

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Verified User

Professional in Information Technology

Telecommunications Company, 10,001+ employees

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In-Person Training

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 1 answer

We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Webex App 8.0

Based on 1 answer

The online training is a great solution for some users. I prefer in person training.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

Confluence 8.0

Based on 5 answers

Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.

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Normand Whitehead

Senior R&D Eng. Technologist

Trilliant IncTelecommunications, 201-500 employees

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Webex App 8.7

Based on 5 answers

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Alternatives Considered

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.

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Director, Build and Release Engineering

Cisco AppDynamicsInformation Technology & Services, 10,001+ employees

View all 114 answers on this topic

Before Webex, we use Microsoft teams. We had some issues in the past with the connection and having the people not connecting effectively to the meetings Also there was a problem with the integration on authentication. With Webex we haven't had major issues with connectivity and teamwork. We now can say that there are no noticeable issues.

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Verified User

Administrator in Information Technology

Telecommunications Company, 1001-5000 employees

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Scalability

Confluence 8.0

Based on 2 answers

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

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Verified User

Consultant in Marketing

Insurance Company, 51-200 employees

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Webex App 10.0

Based on 1 answer

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

Confluence has increased cross-departmental visibility into content, activities, and projects
Confluence has also increased collaboration across teams
The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content

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Verified User

Manager in Information Technology

Information Services Company, 51-200 employees

View all 114 answers on this topic

Dedicated support was added to answer Webex and other video conferencing tickets.
Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.

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Verified User

Technician in Information Technology

Higher Education Company, 10,001+ employees

View all 130 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Confluence Editions & Modules

On-premise Edition

Server	10.00¹
Server	2700.00²
Server	5300.00³
Server	10,200.00⁴
Server	19,800.00⁵
Server	30,000.00⁶
Server	45,000.00⁷
Server	90,000.00⁸
Server	150,000.00⁹
Data Center	15,000.00¹⁰
Data Center	30,000.00¹¹
Data Center	52,000.00¹²
Data Center	79,200.00¹³
Data Center	105,600.00¹⁴
Data Center	132,000.00¹⁵
Data Center	143,000.00¹⁶
Data Center	154,000.00¹⁷
Data Center	165,000.00¹⁸
Data Center	176,000.00¹⁹
Data Center	187,000.00²⁰
Data Center	198,000.00²¹
Data Center	209,000.00²²
Data Center	220,000.00²³

10 Users - Perpetual License
25 Users - Perpetual License
50 Users - Perpetual License
100 Users - Perpetual License
250 Users - Perpetual License
500 Users - Perpetual License
2,000 Users - Perpetual License
10,000 Users - Perpetual License
10,001+ Users - Perpetual License
500 Users - Annually
1,000 Users - Annually
2,000 Users - Annually
3,000 Users - Annually
4,000 Users - Annually
5,000 Users - Annually
10,000 Users - Annually
15,000 Users - Annually
20,000 Users - Annually
25,000 Users - Annually
30,000 Users - Annually
35,000 Users - Annually
40,000 Users - Annually
40,001+ Users - Annually

SaaS Edition

Free	0.00¹
Standard	5.00²
Premium	10.00²
Enterprise	Contact Sales

Free for 10 Users
Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Webex App Editions & Modules

Edition

Basic Plan	$0.00¹
Meet Plan	$13.50¹
Meet + Call Plan	$20.00¹
Enterprise Plan	Contact Sales

user/month

Additional Pricing Details

—

Rating Summary

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

Confluence

Webex App

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