What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1663 Ratings
Confluence
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1663 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1663 reviews and ratings
Webex App
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
972 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 972 reviews and ratings
Feature Set Ratings
- Webex App ranks higher in 2 feature sets: Project Management, Communication
- Atlassian Confluence and Webex App are tied in 1 feature set: File Sharing & Management
Project Management

7.5
Confluence
75%
8.2
Webex App
82%
Webex App ranks higher in 5/7 features
Webex App ranks higher in 5/7 features
Task Management

7.7
77%
83 Ratings
8.3
83%
196 Ratings
Gantt Charts

7.9
79%
12 Ratings
7.7
77%
112 Ratings
Scheduling

7.2
72%
21 Ratings
8.7
87%
287 Ratings
Workflow Automation

8.0
80%
55 Ratings
7.9
79%
154 Ratings
Mobile Access

6.8
68%
80 Ratings
8.9
89%
322 Ratings
Search

7.8
78%
103 Ratings
8.0
80%
259 Ratings
Visual planning tools

7.4
74%
82 Ratings
8.1
81%
175 Ratings
Communication

8.0
Confluence
80%
8.4
Webex App
84%
Webex App ranks higher in 5/8 features
Webex App ranks higher in 5/8 features
Chat

6.4
64%
15 Ratings
8.9
89%
353 Ratings
Notifications

8.6
86%
103 Ratings
8.6
86%
347 Ratings
Discussions

8.0
80%
97 Ratings
8.8
88%
329 Ratings
Surveys

7.0
70%
15 Ratings
7.8
78%
218 Ratings
Internal knowledgebase

9.3
93%
97 Ratings
7.9
79%
200 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings
8.2
82%
130 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
8.1
81%
157 Ratings
Integrates with Outlook

9.6
96%
10 Ratings
8.7
87%
302 Ratings
File Sharing & Management

8.3
Confluence
83%
8.3
Webex App
83%
Atlassian Confluence ranks higher in 4/8 features
Atlassian Confluence ranks higher in 4/8 features
Versioning

8.6
86%
89 Ratings
8.0
80%
183 Ratings
Video files

7.7
77%
66 Ratings
8.1
81%
276 Ratings
Audio files

8.0
80%
60 Ratings
8.5
85%
274 Ratings
Document collaboration

8.5
85%
100 Ratings
8.3
83%
266 Ratings
Access control

8.8
88%
98 Ratings
8.3
83%
234 Ratings
Advanced security features

8.6
86%
74 Ratings
8.3
83%
244 Ratings
Integrates with Google Drive

7.9
79%
47 Ratings
8.3
83%
149 Ratings
Device sync

8.1
81%
46 Ratings
8.4
84%
221 Ratings
Attribute Ratings
- Atlassian Confluence is rated higher in 1 area: Likelihood to Renew
- Webex App is rated higher in 7 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, Implementation Rating, Product Scalability
Likelihood to Recommend

8.3
Confluence
83%
122 Ratings
8.8
Webex App
88%
416 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings
6.9
Webex App
69%
7 Ratings
Usability

8.3
Confluence
83%
12 Ratings
8.8
Webex App
88%
353 Ratings
Availability

9.0
Confluence
90%
5 Ratings
10.0
Webex App
100%
1 Rating
Performance

8.0
Confluence
80%
9 Ratings
9.0
Webex App
90%
1 Rating
Support Rating

6.4
Confluence
64%
45 Ratings
8.5
Webex App
85%
392 Ratings
In-Person Training

Confluence
N/A
0 Ratings
9.1
Webex App
91%
2 Ratings
Online Training

Confluence
N/A
0 Ratings
8.6
Webex App
86%
2 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings
9.0
Webex App
90%
5 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings
10.0
Webex App
100%
1 Rating
Likelihood to Recommend
Confluence
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Sr. Engineer
GreyOrangeInformation Technology & Services, 1001-5000 employees
Webex App
It is a software that, in our experience, has been phenomenal; I recommend it with total security; since long-distance communications are of good quality, it is necessary to implement the Webex App and leave behind the different similar software that have flaws, many limitations in terms of seamless communications, I highly recommend the Webex app and give it 10 points because it deserves it.
Design Engineer
Caterpillar Inc.Machinery, 10,001+ employees
Pros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
Webex App
- The voice enhancement and background noise removal reduces disruptions during meetings.
- Engagement dynamic polling and Q&As helps have a more engaging audience during meetings.
- The video and audio are clear and good quality.
- The language translator allows communication with clients speaking different languages.
- It is easy to use for everyone and the dashboard is clearly organized.
Software Engineer
MixpanelProgram Development, 201-500 employees
Cons
Confluence
- Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
- An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
- Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
Webex App
- Webex App is complete for the most part, but what is not so complete is using it on our mobile devices as it doesn't have the same features as on desktop, they can add more features to make it a seamless system.
- The subscription price surprised us a bit, since it is a bit expensive, it is not unaffordable, but it seems a bit excessive to us.
Financial Analyst
Micron TechnologySemiconductors, 10,001+ employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—Webex App
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0 user/month
Webex App Editions & Modules
Edition
Basic Plan | $0.001 |
---|---|
Meet Plan | $13.501 |
Meet + Call Plan | $25.001 |
Enterprise Plan | Contact Sales |
- user/month
- none
Additional Pricing Details
—Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
Webex App
Webex App 6.9
Based on 7 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesUsability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesWebex App
Webex App 8.8
Based on 353 answers
As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom

Verified User
Employee in Marketing
Market Research Company, 51-200 employeesReliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
Webex App
Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
Webex App
Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Support Rating
Confluence
Confluence 6.4
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesWebex App
Webex App 8.5
Based on 392 answers
It's a fantastic product, but nothing is perfect, and there's always room for improvement, hence the 9/10. The integrations, the application available from the application itself, and API make this a well-supported solution for any organisation. Cisco also allows you to raise support cases specifically for Webex App (subject to support contracts, I presume), ensuring that these go to the correct team after opening the case.

Verified User
Partner in Information Technology
Information Technology & Services Company, 5001-10,000 employeesIn-Person Training
Confluence
No score
No answers yet
No answers on this topic
Webex App
Webex App 9.1
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Consultant Cisco Instructor
LEARNEO DZComputer Networking, 51-200 employees
Online Training
Confluence
No score
No answers yet
No answers on this topic
Webex App
Webex App 8.6
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Consultant Cisco Instructor
LEARNEO DZComputer Networking, 51-200 employees
Implementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
Webex App
Webex App 9.0
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Alternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
Webex App
I think Webex App is somewhat better than other video conferencing apps due to following reasons -
- Better quality of recorded sessions
- Better in terms of options for meeting customization
- Can be integrated with Outlook
- Ease of use

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesScalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesWebex App
Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
Webex App
- We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
- Many teachers have now good skills for online education due to Webex conferences.
- Our students have good jobs and they manage to access Universities due to our Webex conferences.

Verified User
Manager in Other
Education Management Company, 11-50 employees