Avaya IP Office vs. Ooma Office vs. RingEX

So it's sold and targeted at small and medium enterprises, which is pretty perfect. So it maxes out at 2000 phones. You're never going to go bigger than that. It's probably by price, one of the cheapest phone systems out there. It fits really well in a dentist's office and a small medical office. It fits well in retail stores that are not part of a chain. So, independent shops, the general small business category, if it's a brand that's only in your neighborhood, that's one of the few spots where you can still sell an on-premise phone system, is for those types of folks. I've always recommended it to small businesses. I've got some family members, too, who have these in their own small businesses by my recommendation, and they love them. And I'm going to use the word cheap, the system's not cheap, but the pricing is pretty wildly low in a good way. So it's a stable machine. My recommended use cases are usually for small businesses. I would not put it anywhere that needs high availability, though. That's that.

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We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

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I love that RingEX lets you screen your call and take notes, then gives you a thorough review and summary that breaks down key points and flags what needs to be done. You get an email with the notes and summary, so you don't have to focus on anything but providing the customer with the summary and next steps. I think that helps with productivity.

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• So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.

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• Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
• Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
• Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
• Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

• RingEX abilities to do multiple things at once, hands-free, is a huge time saver for me.
• RingEX can record each word from beginning to end that may be part of a legal or written contract.
• The amount of storage space that this program provides to my system is incredible.

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• Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
• Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
• Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.

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• Cell phone app could be a little easier to use.
• Ooma Desktop needs some tweaking to make it more user friendly.
• I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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• Reporting and analytics can be limiting. There is a solid baseline of reporting, but the customization is not what you would get with a call center product.
• There is a platform API, but it is not as expansive as I would like. There is no easy way to build integrations with third-party tools, unlike Genesys Cloud, which has Data Actions.
• The digital/messaging side is not present - we can't stick a widget on our website and allow people to live chat with us.

Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.

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We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

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Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.

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They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.

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Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

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Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.

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I really didn't know all the capabilities

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Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.

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Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market. With the Avaya brand behind the system, there is also a form of working with a Trusted partner with many years in the UC space.

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We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.

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not to sign up for it or give them any money for a product that does not work

We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.

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• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

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• System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
• It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

• Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
• Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

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